NENA Standard 04-001
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Meets
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Partially Meets
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Does Not Meet
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The solution vendor provides installation and acceptance testing as part of the purchase.
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The solution requires minimal periodic maintenance.
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The solution includes complete and explicit instructions regarding any required regular maintenance routines.
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The solution provides 24/7 technical support
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The vendor certifies that it has qualified repair technicians available to provide an emergency support response.
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The proposed solution includes maintenance and administrative password support
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The vendor will provide a recommendation for on-hand spare parts provisioning.
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The solution includes a comprehensive training plan for system operators, administrators, maintenance personnel
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The solution includes all system and equipment documentation. The documentation includes an index, a functional description, an installation manual, a maintenance manual, a system administration manual, a position operator's manual, and an acceptance testing procedure.
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The solution includes a minimum two-year warranty that covers parts and labor.
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The solution is listed with a nationally registered testing laboratory.
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The solution meets standard UL 1459 for telephone equipment or is approved for use by the Canadian Standards Association.
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The proposed solution meets FCC Part 15 for Class A Allowable Data Processing Instrument RFI Emission Levels
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The proposed solution meets FCC Part 68 Connection of Terminal Equipment to the Telephone Network
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The solution meets IC Industry Canada CS-03
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