The information role of contextual factors predominates
Employees perceive little pressure to accomplish tasks
Promotes their intrinsic motivation.
- States that contextual factors have informational and controlling roles that affect an individual’s feelings of control and self-determination.
- Contextual inputs are classified as informational
Role Theory
A role is conceived as an employee’s perceptions of the pattern of behaviors he/she is expected to perform.
Researchers have focused on role conflict and role ambiguity as the two key ingredients of role stress.
Role conflict occurs when an employee perceives an incompatibility between expectations of two or more role set members.
Role stress results from the need for flexibility associated with addressing each customer’s unique needs, along with the interactions with a large role set.
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