This step-by-step guide leads you through the process of activation and configuration of the Wildix system

12.1. External Dialplan: “main”

12.1.1 Route incoming calls to call agents (call groups)

1. 
   Click on “+” to add a new Call group
   
2. 
   Enter the title of the call group
   
3. 
   Select the agents from the box on the left and move them to the box on the right
   
4. 
   Click “Save”
   

Note that you can add the same call agents to different groups. You can add users from all your PBXs in WMS Network to call groups.

You can:

• 
  set the timeout, after which next Dialplan application is executed
  
• 
  select the message for the operator providing more information about the call (example of an audio message that the operator hears: “technical support call”)
  
• 
  select the music on hold
  

• 
  Call distribution in call groups: https://manuals.wildix.com/call-distribution-in-call-groups/
  

• 
  Automatic call distribution and call queues (ACD) - Blog article: https://blog.wildix.com/en/inbound-acd-automated-call-distribution-and-call-queues/