This step-by-step guide leads you through the process of activation and configuration of the Wildix system



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11.1. Association to users and trunks


We have seen already that each entity: a user, a VoIP trunk, or a media gateway - requires association to a Dialplan procedure.
As a rule, users follow “users” (Internal Dialplan) procedure for outgoing calls, VoIP trunks and media gateways are associated to “main” (External Dialplan) procedure to route the incoming calls. You can create more Dialplan procedures if needed and then associate them to trunks, to users or to other Dialplan procedures (depending on your needs).

Users
Each time a user generates a call, the system verifies the Dialplan procedure that this user is associated to.
In case the “called number” dialled by user is found inside the Dialplan procedure associated to this user (“users” by default) the system starts to execute Dialplan applications that you have set up for this called number, in the order defined by you.
“Called number” can be an exact match or a pattern (a prefix, for example if you would to route calls to mobile numbers through a different trunk than landline calls).

Media gateways and SIP trunks
Each time there is an incoming call on a SIP trunk or a media gateway, the Dialplan procedure associated to this trunk is verified (“main” by default). The system searches the called number (exact match or a pattern) inside the Dialplan procedure this trunk is associated to.
If a match is found, the system starts to execute Dialplan applications that you have set up for this called number, in the order defined by you.
In this way you can decide, for example, to route the incoming calls to your Tech Support number to the response group consisting of technicians; in case you are using the same phone number for faxes and calls, you can enable the system to detect a fax and if not detected, route the call to the secretary or a receptionist, or to IVR. This is just an example, the number of scenarios is unlimited.

11.2. Add and edit Dialplan procedures


Go to Dialplan menu > Dialplan rules.

By default you can find two procedures in this menu:





  • main (associated to media gateways and VoIP trunks)

  • users (associated to users)



You can edit these procedures or add new ones and later on associate them to users (in WMS > Users, double click on user) or to trunks (in WMS > Trunks, double click on a trunk).

To modify an existing procedure: double-click on a procedure.



To add a new procedure: click “+”.

You can add multiple called numbers to be verified within the same Dialplan procedure.


To add a new called number, click “Add number”:

To add a Dialplan application (an operation to be executed for this called number), click “Add application”:



In this way you can add multiple called numbers within the same Dialplan procedure and multiple operations to be executed (Dialplan applications) for the same called number. Dialplan applications are executed in the priority defined by you, however you can change their order any time: use drag&drop.


To display the dropout list of Dialplan applications relative to a called number, click “+” situated to the left from the called number.



To delete a called number, click “-” situated to the right from the called number.


To remove a Dialplan application, click “-” situated to the right from the Application.




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