This step-by-step guide leads you through the process of activation and configuration of the Wildix system

12.1.3 Create a switch

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  Director / Secretary service - director can enable the switch in order not to be disturbed by calls. When the switch is enabled, all the calls are routed to the secretary; this configuration is normally applied to “users” procedure in order to forbid employees to call the director and to forward all the calls to the secretary or to the group of secretaries. Check the documentation section.
  

• 
  Voicemail switch - enable the switch in case you would like to temporarily route all the incoming calls to Voicemail.
  

• 
  Three state switch - this switch has three states (on / off / extra) and allows you to route the calls to different Dialplan procedures in each case.
  

Go to WMS Dialplan > Timetables / Switches

1. 
   Click “+” in the “Switches” section:
   
2. 
   Enter the name for the switch and select the State “enabled” (you can change the state of the switch from the phone or by calling a feature code)
   

Step 2. Create a Dialplan procedure to be executed if the switch is on:

Step 3. Modify the “main” procedure to check the status of the switch before routing the call:

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  Via a Feature code: Call the Feature code 93 from your WP phones and follow the audio instructions.
  

• 
  From the phone: press the function key (BLF key) that you have previously configured
  

Configure a function key from WMS > Users (the same operation can be done via Collaboration Settings > Function keys):

1. 
   Select the user and click “Edit preferences”
   
2. 
   Go to the section “Settings”, “Function keys” and click on “Switch” to add Switch to the list of function keys
   
3. 
   Type the ID number of the Switch (Switch ID can be checked in WMS > Dialplan > Timetables / Switches)
   
4. 
   Click “Save”
   

• 
  Director / Secretary service: https://manuals.wildix.com/director-secretary-switch/
  
• 
  Feature codes guide: https://manuals.wildix.com/feature-codes/