This step-by-step guide leads you through the process of activation and configuration of the Wildix system

12.1.5 Create an IVR tree

• 
  Submenu is an intermediate node which brings the caller to the next level of IVR. You can set up the system to playback an audio file inviting the caller to make a new choice.
  
• 
  Action ends the IVR execution and routes the call to the specified Dialplan procedure with the possibility to modify the caller number.
  

Example: create an IVR of three levels.

Go to WMS > Dialplan > IVR

1. 
   Click “+” to create a new IVR tree and give it a name. Click “Save”
   

2. 
   Double click the IVR to edit it:
   

• 
  Item time: “Sub menu” (an intermediate node)
  

• 
  Sound file: select the audio file (or record it)
  
• 
  Times: number of times the audio file is played back to the caller
  
• 
  Timeout: after this timeout in seconds, the Timeout action is performed
  
• 
  Backcode: code to come back to the previous menu
  

• 
  Dialplan procedure: set up to route the call to a different Dialplan procedure in case caller pressed nothing within the specified timeout
  
• 
  Called number: this option allows you to modify the caller number (match must be found in the specified Dialplan procedure)
  

• 
  Number: the number that the caller must enter in order to arrive to this node
  

Click “+” in front of the corresponding second level node, to add a new level, for example:

All of these nodes terminate the execution of the IVR tree:

• 
  Item type: Action
  

• 
  Called number: extension number
  

Where 123 and 224 are English speaking operators (tech support and sales)

• 
  Called number 111: call is routed to Tech_Support call group (in case of no response within 20 seconds, call is routed to Voicemail)
  
• 
  Called number 222: call is routed to Sales call group
  

Here is the ready IVR tree:

• 
  IVR blog article: https://blog.wildix.com/en/what-is-ivr-examples-and-benefits-of-ivr-service/