What Is Effective Customer Service in the Child Support Enforcement Community?
When addressing customer service, it is important to consider both customer needs and expectations. Our customers may need paternity established or child support collected, but they expect prompt, courteous, professional service. Overall, customers want to be treated fairly, courteously and respectfully. Qualities that promote effective customer service include courtesy, prompt attention, reliability, personal attention, knowledgeable staff, and empathy.
Courtesy and respect are essential elements of exceptional service in any context. People judge the quality of the service they have received based upon how courteously and respectfully the service provider treated them.
For us to provide exceptional and professional public service, we must recognize that there are two main components to our jobs:
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