Training Notes What you need to say/do
Customer Service Delivery Points
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- What you need to know
Customer Service Delivery Points
You should attempt to provide effective customer service at every opportunity. This helps minimize the number of difficult customer service situations you have to encounter (we will discuss the difficult customer in a later module). Remember that the dictionary defines the word customer as “a person with whom one has dealings.” You deliver customer service every time that you: Pick up the phone Talk with anyone face-to-face Work a case Assist a co-worker Speak publicly (e.g., at a conference, school, or prison, or to the media or legislature) Training Notes What you need to say/do Display PowerPoint Slide 2-9: Customers. Ask participants how delivering customer service to our Child Support Enforcement customers is different from providing customer service in a retail or professional service sector. Use the items on the following page to help guide the discussion. Remind participants that we just discussed who our customer is, but for this section we are primarily focusing on the CP and NCP. Tell participants that we need to focus on the fact that our customers, in essence, have nowhere else to go (other than pay-for-service agencies) and although there is generally no fee for our service, we need to treat them as customers in every sense of the word. What you need to know Directory: sites -> default -> files files -> Answer True False 2 points Question 2 files -> Northern England’s set-jetting locations files -> Nstructions for Acquiring Excess Equipment online, through the 1033 Program files -> Occupational health and safety files -> The Black Panther Party’s Ten Point Program files -> International programs roel profile files -> Fermi Questions a guide for Teachers, Students, and Event Supervisors Lloyd Abrams, Ph. D. DuPont Company, cr&D/ccas experimental Station Wilmington, de 19880 files -> Personal Information Name: Maha Al-Ammari Nationality: Saudi Relationship Status Download 2.71 Mb. Share with your friends:
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