How Are Child Support Enforcement Customers Different?
 
Customers, in the traditional sense, want to buy products or services. Without them there would be no sales, no business, no paycheck. The Child Support Enforcement community has an array of customers, including the CP and the NCP.
When we deal with Child Support Enforcement customers, we need to remember:
Most Child Support Enforcement customers are “captive” audiences. There is nowhere else for them to go and they will keep coming back until they are satisfied.
Some of your customers don’t want to be your customers.
Some of your customers don’t know what they want, or what services are available.
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