Training Notes What you need to say/do
What is effective customer service?
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What is effective customer service?Group ExerciseThe trainer will provide instructions regarding this group activity. 
Training Notes What you need to say/do Display PowerPoint Slide 2-12: Effective Customer Service. Tell participants that now that we have: a) established who our customers are, b) determined when we provide customer service, and c) identified what the Child Support Enforcement product is, now we need to ask: What is effective customer service? Remind participants about the different examples they just gave in the previous exercise where they talked about excellent customer service that they had received. Ask participants if they think of courtesy and respect when they think of customer service in the Child Support Enforcement community. Write these words on a flipchart. Tell participants that we can all provide superior service on a routine basis, provided that we have fully defined what superior service means and trained our people to deliver it. Tell participants to remember that good customer service is not simply the absence of bad service. Recognize that the only thing more memorable than good service is bad service. What you need to know Directory: sites -> default -> files files -> Answer True False 2 points Question 2 files -> Northern England’s set-jetting locations files -> Nstructions for Acquiring Excess Equipment online, through the 1033 Program files -> Occupational health and safety files -> The Black Panther Party’s Ten Point Program files -> International programs roel profile files -> Fermi Questions a guide for Teachers, Students, and Event Supervisors Lloyd Abrams, Ph. D. DuPont Company, cr&D/ccas experimental Station Wilmington, de 19880 files -> Personal Information Name: Maha Al-Ammari Nationality: Saudi Relationship Status Download 2.71 Mb. Share with your friends:
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