A summary of the main business processes includes:
A portion of the organisations Business Plan is provided below:
Mission: to provide design and installation of quality kitchens and bathrooms that exceed customer expectations.
Vision: to become Australia’s best kitchen and bathroom designers.
Objectives: the current objectives are listed as follows:
To deliver first-class kitchens and bathrooms
To provide customer service excellence beyond expectations
To be a sustainable business
Your task for this assessment is to prepare a business requirements document to:
establish business relationship through investigation of the organisation and interviews with client and staff
determine and document business expectations and needs, including critical business requirements
work with clients and staff to gather, analyse and confirm information contributions
review and gain approval for system specifications.
Design Excellence has project management policies and procedures that outline the organisational standards expected for gathering requirements, planning the project through to implementation and completion. A portion of the project management work procedure for gathering and analysing requirements is provided below:
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