At common law, life insurance proceeds are not payable if the insured’s death results from suicide
Modification by statute:
Provincial insurance statutes commonly override by making contractual suicide clauses enforceable- this permits insurers to cover suicide (BCIA s. 56(1))
Payment for death by suicide within a specific period can be excluded, or benefits reduced- implied term to pay after stated period
Reinstatement- relevant period from last reinstatement (BCIA s. 56(2))
But if a life insurance contract is silent as to suicide, common law applies (Husak)
Civil Code of Quebec c. 64, article 2441
Presumption of validity; life insurance not voided by suicide
The insurer may not refuse payment of the sums insured by reason of the suicide of the insured unless he stipulated an express exclusion of coverage in such a case and, even then, the stipulation is without effect if the suicide occurs after two years of uninterrupted insurance
Any change made to a contract to increase the insurance coverage is, in respect of the additional coverage, subject to the clause of exclusion initially stipulated for a period of two years of uninterrupted insurance beginning on the effective date of the increase
Insurer entitled to exclude payment for suicide as a contractual term
Suicide exclusion provision ineffective after 2 years of contract
Husak v. Imperial Life Assurance (Sask. CA 1969)
Husak applied for life insurance policy and received an interim assurance certificate providing him with temporary coverage pending the issuance of the full policy
Interim certificate made no mention of suicide
Policy provided that no coverage would be provided if the insured committed suicide within two years of the policy taking effect
4 days before the insurer issued the full policy, Husak died from an apparent suicide- this death was not covered by the policy
Burdens and Standards of Proof
Party seeking payment has the onus of establishing on a prima facie basis that the loss claimed falls within the terms of the insuring agreement
Insurer may introduce evidence to rebut the claimant’s prima facie case
Insurer has the burden of proving that the loss is exempted from coverage, whether by application of a contractual exclusion or by the application of public policy
Each party must meet its burden of proof on a balance of probabilities, even where the element to be proven is the commission of a criminal or quasi-criminal offence
VIII. CLAIMS PROCESS
Introduction
Steps must be followed before an insured can expect to recover benefits:
Insured must advise the insurer of the loss and the insurance claim being advanced
Insurer must investigate, verify, and otherwise respond to the claim
Involves a determination of the validity of the insurance contract and its application to the loss in question, as well as an assessment of the amount of compensation owed by the insurer given the nature of the loss and the terms of the insurance contract
Obligations of an Insured Making a Claim
Notice of Loss
Insured must first advise the insurance company that a loss has occurred
Insurance policies typically include an express notice provision which requires the insured to report losses within a prescribed time frame- this makes timely notice a condition precedent to the insured’s right of recovery
Insurance company bears the burden of proving on a balance of probabilities that the insured failed to comply with the notice obligation
Courts must determine whether and when the insured’s obligation to report the notice was triggered (Marcoux), and whether the insured reported the loss within the specified time frame from the triggering event
Courts have refused to assign standard definitions to terms such as “promptly”, “immediately”, or “as soon as practicable”
These general notice requirements are interpreted in accordance with the circumstances of each case and the ordinary and reasonable understanding of such a requirement (but relative to each other, immediately is more stringent than promptly, and promptly is more stringent than as soon as possible)
Triggering event is most often the date of the loss, but is dependent on context
BCIA s. 29 Statutory Condition 6
(1) On the happening of any loss of or damage to insured property, the insured must, if the loss or damage is covered by the contract, in addition to observing the requirements of Statutory Condition 9,
(a) immediately give notice in writing to the insurer
BCIA s. 101 Statutory Condition 5
(1) The insured or a person insured, or a beneficiary entitled to make a claim, or the agent of any of them, must
(a) give written notice of claim to the insurer
(i) by delivery of the notice, or by sending it by registered mail to the head office or chief agency of the insurer in the province, or
(ii) by delivery of the notice to an authorized agent of the insurer in the province,
not later than 30 days after the date a claim arises under the contract on account of an accident, sickness or disability
BC Reg 447/83 Schedule 10 Statutory Conditions 5 & 6
Requires insured to promptly give insurer written notice
Rationale for notification requirement
Avoids prejudice to insurer re investigation and defence
Timely investigation
Determine ground to contest claim
Preserves insurer’s salvage interest
Insurer is obliged to provide insured/beneficiary forms for proof of claim upon requrest or within 60 days of receipt of notice of loss (BCIA s. 27(1))
Forms provided without prejudice to insurer (27(4))
Failure to provide forms precludes insurer from setting up limitation defence under s. 23(2) (27(2))
Insurer may be relieved of obligation to provide forms if loss adjusted to satisfaction of insured/payee within 30 days of notice of loss (27(3))
BCIA s. 101 (accident & sickness) Statutory Condition 6: insurer to provide forms within 15 days from receipt of notice of loss, insured may submit written statement of proof of loss where insurer fails to furnish forms
Marcoux v. Halifax Fire Insurance Co
Insured was required to “promptly” notify the insurer of any accident involving bodily injury
Hit someone with his truck, victim insisted he was okay
Insured did not give notice of the accident until 2 months later when the pedestrian sought damages
SCC: the notice obligation must be interpreted in the context of the circumstances surrounding the loss
Objective/subjective test: apply the standard of a reasonable person in the position of the insured
Found that in this case a reasonable person would have concluded that bodily injury had probably been suffered at the time of the accident
The good intentions of the insured are irrelevant in determining whether the duty to report a loss has been triggered- insured’s good faith is irrelevant
Consequences of breach: claim forfeited
Contract remains valid
No forfeiture absent prejudice to insurer: Bissett v ICBC- timely notification by 3rd party, insurer was not prejudiced because it was aware of the plaintiff’s claim and had the opportunity to investigate
Proof of Loss
A proof of loss clause makes the insured’s obligation to prove a loss a condition precedent for recovery- failure to comply results in forfeiture of the right to recover for the loss in question, but contract itself remains valid
sufficient evidence of occurrence and value of loss required within specified time
time limit and sufficiency of information contextual
Dimana v. Pilot Insurance: burden of proof rests on the insured to establish a right to recover under the terms of the policy- must establish on a BoP that:
a valid insurance policy exists
a loss has occurred
the loss occurred during the time period covered by the policies
the loss falls within the coverage of the policy
the amount of the loss
obligations to provide notice of loss and proof of loss are distinct and separate acts designed to serve different purposes- proof of loss may amount to notice, but notice is not proof
notice of loss clauses typically require only written notice, but proof of loss clauses commonly require the insured to verify information via statutory declaration
court must determine:
whether the insured provided proof of loss within the required time frame
evaluated as a question of fact given the specific circumstances in the case at bar
whether the information provided by the insured was sufficient to satisfy the proof of loss requirement
based on a standard of reasonableness- insured is required to provide information about the loss in his/her possession or which can reasonably be obtained by the insured, and which might reasonably be expected by the insurer in order to usefully evaluate the insurance claim
Nixon v. Queen Insurance: proof of loss clause was not satisfied where the insured, who did not have personal knowledge about all the store inventory destroyed by a fire, failed to make inquiries of his clerk and bookkeeper who could have provided this information
Anglo-American Fire Insurance Co. v. Hendry: proof of loss obligation was fulfilled when the insured provided the insurer with copies of the last stock-taking records predating the fire, and copies of invoices for goods purchased since that stock-taking
BCIA s. 29 statutory condition 6(b) requires proof of loss verified by statutory declaration:
(i) giving a complete inventory of that property and showing in detail quantities and cost of that property and particulars of the amount of loss claimed,
(ii) stating when and how the loss occurred, and if caused by fire or explosion due to ignition, how the fire or explosion originated, so far as the insured knows or believes,
(iii) stating that the loss did not occur through any wilful act or neglect or the procurement, means or connivance of the insured,
(iv) stating the amount of other insurances and the names of other insurers,
(v) stating the interest of the insured and of all others in that property with particulars of all liens, encumbrances and other charges on that property,
(vi) stating any changes in title, use, occupation, location, possession or exposure of the property since the contract was issued, and
(vii) stating the place where the insured property was at the time of loss
BCIA s. 101 Statutory condition 5(1)(b)- insured must:
(b) within 90 days after the date a claim arises under the contract on account of an accident, sickness or disability, furnish to the insurer such proof, as is reasonably possible in the circumstances, of
(i) the happening of the accident or the start of the sickness or disability,
(ii) the loss caused by the accident, sickness or disability,
(iii) the right of the claimant to receive payment,
(iv) the claimant's age, and
(v) if relevant, the beneficiary's age
Duty to Cooperate
may include other elements than the obligations to provide notice and proof of loss
takes on a particular meaning in the context of liability insurance:
vital that the insurer has the insured’s assistance and cooperation both in conducting a proper defence of the claim and in concluding a settlement on advantageous terms
modern liability policies typically include express provisions prohibiting the insured from assuming liability for any claim brought against the insured by a third party, and imposing a general duty on the insured to cooperate with the insurer in the defence of any action
an insured’s breach of this duty entitles the insurer to refuse to defend or indemnify the insured
generally defined as obliging an insured to assist willingly and to the best of his judgment and ability
conduct must be material and substantial in order to constitute a breach
some examples of breach:
failure to respond to letters and other communication by the insurer seeking additional information
insured investigated and settled a claim brought against him without involving the insurance company
insured failed to keep the insurer informed about the status of the lawsuit and various offers made to settle by the third party claimant
insured intentionally failed to attend hearings, provide evidence or assist in obtaining witnesses
insured promoted the action brought against him by a third party claimant
insured lied to the insurer about the circumstances of the accident for the first two or three months following the accident
liability insurance
insured not to assume liability in 3rd party action- this prejudices the insurer’s interest
insured must assist insurer in defending 3rd party claim, provide necessary information for settlement
Fraud by the Insured
under common law, insured’s fraud in advancing a claim entitles the insurer to avoid all obligations under the contract
this may be modified by the terms of the contract and has been tempered by statutory provisions
provincial fire and car insurance provisions typically provide that fraud by the insured with respect to a claim forfeits the insured’s right to recover for that claim, even if the amount of the fraudulent claim is small
an insured commits fraud in advancing a claim where the insured makes false representations to the insurer either knowingly, recklessly, or without an honest belief in the truth of those representations
burden of proving fraud lies on the insurer- heavy burden because of the serious nature of the allegation
higher degree of probability than establishing negligence- higher than BoP, but not as high as beyond reasonable doubt
must provide proof of actual fraud- cannot be assumed from omitted or inaccurate information
where the insured makes a gross misrepresentation/overvaluation, a presumption of fraud arises which can only be rebutted by a finding that the insured was honestly mistaken
insurer must prove that fraud was material- capable of misleading the insurer by affecting the insurer’s management or payment of the claim
inadvertence, omission or mistake not sufficient evidence of fraud
consequences of a finding of fraud
common law: claim forfeited and contract voidable by insurer- insurer retains premiums
statutory modification: claim forfeited; contract valid (general, s. 29 statutory condition 7; BCI(V)A s. 75)
stays on your record and is material information for subsequent insurance applications- failure to disclose previous forfeitures due to fraud would be a breach of the disclosure duty
no relief against forfeiture due to fraud (Swan Hills)
if the breach is imperfect compliance, can grant relief, but not for fraud
punitive damages: ICBC v. AkersI (BCSC 2009)
vehicle was not being driven by insured- he was drunk and allowed his unlicensed friend to drive, but pretended that he was the one driving when there was an accident
claim was forfeited and punitive damages were assessed against all of the passengers ($500 each) and also against the insured ($5,000 because he was lying to obtain a financial gain)
Swan Hills v. Royal General Insurance (ABCA 1977)
Swan Hills operated a hardware store and lumber business, owned the building which housed the hardware store
Royal General insured the building against fire loss to a maximum of $29,000, and against fire loss to the building contents to a maximum of $30,000
In completing proof of loss following a fire, an officer of Swan Hills falsely listed three TV sets, a lumber shed and a metal shed amongst the items damaged in the fire
This was fraud, and was material despite the fact that the amount of the insurance contents claim exceeded coverage limits even without the addition of the fraudulently claimed losses
Court rejected officer’s suggestion that he understood the purpose of the proof of loss to be a negotiating position only
The claim for both building and contents coverage was vitiated despite the fact that the fraud related to the contents only