Please attribute: © Commonwealth of Australia (Department of Social Services) 2016
www.dss.gov.au/our-responsibilities/settlement-services/beginning-a-life-in-australia
Foreword 3
Table of Contents 4
Introduction 5
1 What to do soon after arrival 6
In this section 6
What you need to know 6
Australia’s government 6
Telephones –making calls 6
Telephone directories 7
Time zones 7
Self-service 7
Apply for a tax file number 8
How to apply for a tax file number 8
Enrol with Medicare 8
How to enrol with Medicare 9
Contact Centrelink 9
Contact the Health Undertaking Service 10
Register for English language classes 11
Enrol your child/children in a school 11
Apply for a driver’s licence 11
Open a bank account 12
Find a family doctor 12
Key Links 13
Checklist of things to do 13
2 Get Help 14
In this section 14
Emergency services 14
Police 14
Ambulance 15
Fire brigade 16
Natural disasters 16
Other emergency numbers 17
Threat of Terrorism 18
Settlement help 18
Humanitarian Settlement Services 18
Complex Case Support Program 19
Settlement Service Grants 19
Support for Unaccompanied Humanitarian Minors 20
Settlement DVDs 20
State and territory settlement help 20
Local government services 21
Ethnic and community organisations 22
Help in a crisis 22
Telephone crisis counselling 23
3 English Language 24
In this section 24
Translating and Interpreting Service (TIS National) 24
Interpreting 24
Working for TIS National 25
Translation of your important documents 25
‘I need an interpreter’ card 25
Interpreter symbol 25
Learning English 26
The Adult Migrant English Program (AMEP) 26
Skills for Education and Employment (SEE) 27
4 Education and training 28
In this section 28
Child care 28
AMEP child care 29
Working in child care 29
Playgroups 30
School and Preschool 30
Enrolment 30
Non-English speaking school children 31
Interpreters at schools 31
Vocational Education and Training 31
National Training Complaints Hotline 33
Universities 33
International student support 34
Recognition of qualifications and skills for education or training purposes 34
Student support payments 34
Student concession cards 34
Community short courses 35
5 Employment 36
In this section 36
Looking for work 36
Centrelink 36
jobactive 37
Recognition of qualifications and skills 38
Recognition of prior learning 38
Skills Assessment Authorities 39
Trades Recognition Australia – skills recognition 39
Tertiary qualifications recognition 40
Rights and protections in the workplace 40
Minimum pay 40
Conditions of employment 41
Rights to representation 41
Protection against discrimination 41
Other workplace rights 41
More information 42
Health and safety in the workplace 42
Superannuation 43
6 Australian law 44
In this section 44
Criminal offences 44
Violence 45
Domestic and Family Violence and Sexual Assault 45
The legal age of consent 47
Rights of children 47
Child protection 48
Forced marriage 48
Female reproductive health and rights 49
Firearms and Knives 51
Animals and Wildlife 51
Smoking, drinking and drugs 52
Restrictions on plant or animal imports 53
Other laws 53
Disputes with neighbours 54
Legal assistance 54
7 Housing 56
In this section 56
Short term accommodation 56
Renting a private house or flat 56
Help with housing 57
Public housing 57
Housing support for homelessness 58
Tenants' rights and responsibilities 59
Buying a house or flat 61
Essential household services 61
Electricity and Gas 62
Centrepay 62
Phones and internet 62
Household Garbage collection and recycling 63
Mail 63
8 Transport 65
In this section 65
Public transport 65
Taxi services 65
Cycling 66
Walking 66
Private vehicles 66
Driver’s Licenses 66
Laws applying to driving 67
Seatbelts and Child Restraints 67
Buying a car 68
9 Health and Wellbeing 70
In this section 70
Introduction 70
Medicare 70
Health Care Card 71
Private health insurance 71
Incentives 72
Medical assistance 72
Finding a Family Doctor 73
Routine health concerns 73
Tuberculosis 73
Specialists 74
Doctors’ interpreting priority line 74
Medical emergencies 74
Telephone health information and advice services 74
Ambulance costs 74
Medicines 75
State and territory health services 75
Community health centres 75
Health services for families with young children 75
Women’s health services 76
Services for people from diverse backgrounds 76
Disability services 76
Mental health services 78
Torture and trauma counselling 79
Child safety and accident prevention 79
Immunisation 79
Dental services 80
Aged care services in Australia 80
Complaints about aged or health care services 81
Following a death 82
10 Your Family 84
In this section 84
Marriage and other relationships 84
Services for young people 85
Parents 87
Child Support 88
Seniors 88
Finding relatives 89
Your Family and Centrelink 90
In this section 90
Confirming your identity 90
Help in other languages 90
Information in other languages 90
Multilingual Phone Service 91
Interpreters 91
Translation of your documents 91
Multicultural Service Officers 91
Centrelink letters 91
Help dealing with Centrelink 91
Centrelink waiting periods 92
Exemptions from the Newly Arrived Resident's Waiting Period 92
Qualifying residence requirement 92
Claiming Centrelink payments 93
Payments for families 94
New Zealand citizens (who are not Australian citizens) 97
Crisis Payment for refugees and humanitarian entrants 97
Other Centrelink services 97
Concessions for low income earners 98
Change of circumstances 98
Definition of a partner 98
Reviews and appeals 99
Privacy of your information 99
Young people 99
Assurance of Support 99
11 Money 100
In this section 100
Financial services 100
Understanding Money 100
Banking 100
Taxation 101
Goods and services tax 101
Tax file number 101
What happens if you don’t have a TFN when you get a job? 102
Income tax return 102
Tax Help 103
Overseas assets, investments and income 103
Small businesses 104
Loans and credit 105
Insurance 105
Getting financial advice 106
Help with money problems 106
Consumer protection 106
12 Civic Participation 108
In this section 108
About Australia 108
Responsibilities and values 109
Equality and anti-discrimination 110
Volunteering 111
Meeting people 112
Polite behaviour 112
Clothing 113
Common Australian expressions 113
Outdoor activities and safety 113
Swimming and outdoor safety 114
Safety in the home 115
Home security 115
Medicines and chemicals 115
Fire safety in the home 115
Bushfire safety plans 116
Environment 117
Animals and Pets 117
Newspapers, television and radio 118
Gambling 119
Noise 119
Local government services 119
Libraries 120
Garbage collection and recycling 120
Public toilets 120
Water use 120
Visas 120
Resident Return visas 120
Visas to visit Australia 121
Visas to migrate permanently 121
Registered migration agents 121
Checking your visa details online 121
Australian citizenship 122
Future children and Australian citizenship 122
Voting 122