Beginning a Life in Australia Welcome to Australia dss1690. 12. 15 Edition date



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Claiming Centrelink payments


To claim a social security payment, you must register an ‘Intent to Claim’. This informs Centrelink you intend to apply for a payment. It can be done online, in person or by phone by you or someone on your behalf.

If your application is approved, your payment or concession card starts from the day you registered the Intent to Claim (if you qualify for the payment or concession card on that date and you return your completed claim form within 14 days).

Most Centrelink payments are only available to people who are living in Australia and who are Australian residents (go to www.humanservices.gov.au/customer/enablers/residence-descriptions).

Certain temporary visa holders may be eligible, depending on the payment type. You may need to meet a qualifying residence period or Newly Arrived Resident's Waiting Period, unless exempt. Other waiting periods may also apply. See Centrelink waiting periods.

You must have a tax file number (TFN) in order to receive income support payments.

The table below identifies what payments you may be eligible to receive, based on your situation:

Your Situation

Telephone

Centrelink Payment

This payment helps

I am looking for work

132 850

Newstart Allowance and/or Youth Allowance

if you are looking for paid work, or you are taking part in approved training or other activities that may improve your chances of finding work.

I am studying or training

132 490

Youth Allowance

if you are 16–24 years old, studying full-time or undertaking a full-time Australian apprenticeship or other approved activities.







Austudy

if you are aged 25 years or older, studying full-time or undertaking a full-time Australian Apprenticeship.

I need help in a crisis

132 850

Crisis Payment

This is a one-off payment if you:

  • have recently arrived in Australia as a refugee or humanitarian entrant.

  • cannot live in your house because of damage from fire or flood.

  • you have left your home because of domestic violence.

  • you have just left prison.







Special Benefit

if you are in severe financial need due to circumstances outside your control.

I am caring for someone

132 717

Carer Payment

if you are a carer who cannot support yourself through paid employment because of the demands of your caring role.







Carer Allowance

(an income supplement)
if you are a parent or carer who provides additional daily care and attention for:

  • an adult or child with a disability or medical condition.

  • adults who are frail and aged.

I am ill, injured or have disability

13 2717

Disability Support Pension

if you have a physical, intellectual or psychiatric impairment that prevents you from working for at least the next two years, or if you are permanently blind.







Sickness Allowance

if you are employed or in full-time study but are temporarily unable to work or study due to a medical condition and you have work or study to return to when you get better.

I am about to retire or in retirement

13 2300

Age Pension

if you do not have enough income to support yourself in retirement.

I need help after someone has died

13 2300

Bereavement Payment

if your partner, child or a person you have cared for has died and you are receiving a Centrelink payment.







Bereavement Allowance

if your partner has recently died and you are not receiving a payment from Centrelink.

A full list of Centrelink payments is at www.humanservices.gov.au/centrelink




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