Broadband Service

Note: To qualify locations for AT&T Business Internet DSL – Broadband Service, you MUST use the following TN for all single site or bulk prequalification: 908-555-1234. Broadband Service results will not show on the qualification results if this TN is not used.

To determine locations served by ADSL In-Region we suggest using a false number such as 999999999 unless your request is specifically for Line Share. ADSL from COVAD is always Line share.

Prequalification results may be impacted by the way the address is entered. Below is a list of different tips on how to enter an address to improve the prequalification success rate.

1. 
   Do not use periods in the Address 1 or 2 fields (i.e., use ST, not ST.)
   
2. 
   Use all upper case letters in the Address 1 and 2 fields (i.e., use ST, not St)
   
3. 
   Use a single, capital letter for directions (i.e., use N Main ST, not North Main ST)
   
4. 
   In the Address 1 field, use the following abbreviations below for the thoroughfare instead of the full name (i.e., use Rd, not Road)
   

• 
  ALY Alley
  
• 
  ANX Annex
  
• 
  ARC Arcade
  
• 
  AV Avenue
  
• 
  BDWK Boardwalk
  
• 
  BEND Bend
  
• 
  BLK Block
  
• 
  BLVD Boulevard
  
• 
  BR Branch
  
• 
  BTM Bottom
  
• 
  BYP Bypass
  
• 
  CIR Circle
  
• 
  CRES Crescent
  
• 
  CRK Creek
  
• 
  CRSG Crossing
  
• 
  CT Court
  
• 
  CTR Center
  
• 
  CV Cove
  
• 
  DR Drive
  
• 
  ESPLND Esplanade
  
• 
  EST Estate
  
• 
  EXPWY Expressway
  
• 
  EXT Extension
  
• 
  FRK Fork
  
• 
  FRWY Freeway
  
• 
  GLN Glen
  
• 
  GRDN Garden
  
• 
  HBR Harbor
  
• 
  HL Hill
  
• 
  HLS Hills
  
• 
  HOLW Hollow
  
• 
  HT Height
  
• 
  HTS Heights
  
• 
  HWY Highway
  
• 
  ISL Island
  
• 
  JCTN Junction
  
• 
  LDG Landing
  
• 
  LK Lake
  
• 
  LN Lane
  
• 
  LOOP Loop
  
• 
  MKT Market
  
• 
  MNR Manor
  
• 
  MT Mount
  
• 
  MTN Mountain
  
• 
  NK Neck
  
• 
  PASS Pass
  
• 
  PATH Path
  
• 
  PD Pond
  
• 
  PK Park
  
• 
  PKE Pike
  
• 
  PKWY Parkway
  
• 
  PL Place
  
• 
  PLZ Plaza
  
• 
  PR Pier
  
• 
  PROM Promenade
  
• 
  PT Point
  
• 
  PVT DR Private Drive
  
• 
  RD Road
  
• 
  RDWY Roadway
  
• 
  ROW Row
  
• 
  RT Route
  
• 
  RUN Run
  
• 
  SQ Square
  
• 
  ST Street
  
• 
  STA Station
  
• 
  TER Terrace
  
• 
  THRWY Thruway
  
• 
  TR Trail
  
• 
  TRC Trace
  
• 
  TRPK Turnpike
  
• 
  VLG Village
  
• 
  WAY Way
  
• 
  WHF Wharf
  
• 
  WK Walk
  
• 
  YD Yard
  

5. 
   In the Address 2 field, use the recommended abbreviations for the Address 2 detail rather than the full name::
   
   1. 
      BLDG – Building
      
   2. 
      PIER – Pier
      
   3. 
      WING – Wing
      
   4. 
      FLR – Floor
      
   5. 
      APT – Apartment
      
   6. 
      DRW – Driveway
      
   7. 
      LOT – Lot
      
   8. 
      RM – Room
      
   9. 
      SLIP – Slip
      
   10. 
       SUIT – Suite (East Region shows as SUITE )
       
   11. 
       UNIT – Unit
       
   12. 
       LFT - Left
       
   13. 
       RGT - Right
       
   14. 
       CTR - Center
       
   15. 
       FRT - Front
       
   16. 
       RR – Rear
       
   17. 
       ATTIC – Attic
       
   18. 
       MEZZ – Mezzanine
       
   19. 
       PENT – Penthouse
       
   20. 
       BSMT – Basement
       
   21. 
       GRD – Ground
       
   22. 
       Numeric – i.e. FLR 11
       
   23. 
       GAR – Garage
       
   24. 
       CTG – Cottage
       
   25. 
       MAIN – Main Building
       
   26. 
       BARN – Barn
       

6. 
   When site qualification tool provides a response for ADSL-IR or Broadband then service can be ordered for the site.
   

1. 
   If the response is Broadband but only 768K Dynamic then attempt the address validation again with a different phone number (not the AT&T Voice number) such as 9999999999.  This is to see if the site is eligible for ADSL service at a higher speed than 768K. The reason this is necessary is that if the site is eligible for Broadband, no matter what the speed, then it will not check for ADSL.
   
1. 
   When the response includes the message “Certain Broadband speeds did not qualify due to conflicting services: .” (this message will always be in an YELLOW box on the lower part of the screen.)  This is an indication that the site is served by ATT Broadband technology using VDSL.
   
   1. 
      If Broadband speeds are indicated then you can place an order for those speeds. The Broadband will be provided is IP DSL (using ADSL2+).
      
      1. 
         NOTE: Many sites are served by two Broadband technologies VDSL and ADSL2+.  Only VDSL has the issue with “conflict of service”
         
   2. 
      If no Broadband speed is indicated then Broadband is only provided via VDSL and it cannot be provisioned at the site because if we did so, the Broadband and the conflicting service(s) will not function properly.
      
2. 
   Qualifying a site requires an exact match on the suite, unit, kiosk, etc.  When the site qualification tool detects that the address is a multi-tenet location the following message will appear:  Broadband / IR Direct (DryLoop) did not qualify because an exact address match was not found. Select here to see a list of possible matches [Check Broadband / IR Direct (DryLoop) Service Availability]
   
   1. 
      Qualification requires the selection of a specific “unit”.  Clicking the “red” link and selecting the specific “unit”.
      
   2. 
      If the “unit” is not available, please request the “unit” be added to the database by sending a screen shot of the available “units” along with the information regarding the missing “unit” needed for the site to AT&T for addition. 
      
      1. 
         Send to Casi Ferguson cf3885@att.com .  Casi will request that the “unit” be added to the site. This process can take 10 or more business days. If it is possible (or not possible) to add the site, Casi will notify you via email.  At that point, you will need to re-qualify the site. If it is successful, you can place the order.
         
      2. 
         The email to Casi must include in the Subject line: ATTBusDSL Unit Add, Your Company Name, date (mmddyyyy) and an alpha character showing the order of the request. Each addition should be requested in a separate email.  Example ATTBUSDSL Unit Add ACME 08302103a
         
3. 
   If the location is a site that is NEW CONSTRUCTION and not listed in the site qualification database, you can request that the address be added.  We will investigate and respond to you via email if the address can be added.  This process can take 10 or more business days.
   
   1. 
      The email to ATT should be sent to Casi Ferguson cf3885@att.com and must include in the Subject line: ATTBusDSL NEW CONST Add, Your Company Name, date (mmddyyyy) and an alpha character showing the order of the request. Each addition should be requested in a separate email.  Example ATTBUSDSL NEW CONST Add ACME 08302103a
      
   2. 
      Include in the email the address information and the name  of end user plus any information about the new construction site, such as anticipated date the business will open, name of complex where the site will be located, etc.