Director of ticket operations job description

Performs and oversees a variety of customer service functions for The Atlanta Blaze Lacrosse Club ticketing office.

Provide day to day contact, interaction & conflict resolution while providing functional oversight and coordination to on-call ticket sales associates.

DUTIES AND RESPONSIBILITIES

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  Interact directly with season ticket holders and patrons on a daily basis.
  
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  Sales inventory to include but not limited to Season Tickets, Ticket Packages, Suites, Single Game Tickets and Group Packages.
  
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  Provide ticket sales training for staff and student employees, as well as external associated ticketing agencies.
  
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  Provides backup support to ticket outlets, to include after hour on call operational support, system maintenance and troubleshooting.
  
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  Oversee and coordinate day to day activities of ticket sales associates.
  
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  Oversee and coordinate ticketed events and resolve any administrative issues related to these ticketed events.
  
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  Process season ticket orders and coordinates any seat change requests.
  
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  Provide backup maintenance and support of the overall ticketing system.
  
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  Perform associated administrative tasks related to special projects including correspondence and program related activities.
  
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  Perform any miscellaneous job related duties as assigned
  
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  Reconcile daily sales reports and revenue from ticket sales.
  
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  Track and provide weekly sales reports regarding customer data through CRM tools.
  

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  Must possess full knowledge of the practices and principles related to sale of sports tickets.
  

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  Must possess impeccable oral and written communication skills & keen attention to detail.
  
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  Must be proficient in MS Word, Excel & Power Point.
  
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  Must have working knowledge of Paciolan / Spectra ticketing systems.
  
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  A minimum of 3 years sales experience to include 1 year of sport ticket sales.
  

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  Knowledge of cash management principles and procedures.
  
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  Knowledge of planning and scheduling techniques.
  
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  Effective oral and written communication skills.
  
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  Strong interpersonal skills, including flexibility and customer service experience.
  
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  Ability to make knowledge based decisions according to policies and procedures.
  
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  Ability to analyze and investigate information and formulate conclusions.
  
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  Knowledge and ability to oversee, supervise and train employees.
  

To ensure full consideration, applications must be received by noon, November 3, 2015. The position will remain open until filled.

KOLEARY@ATLANTABLAZE.COM