Disconnect Desktop Stations



Download 104.66 Kb.
Date01.06.2018
Size104.66 Kb.
#52680

Standard Disconnect/Reconnect Script


Disconnect

Desktop Stations

  1. Fill out the top of the Disconnect Checklist noting:

    1. Technician name

    2. Date and times

    3. Total devices reconnected

While providing disconnect go through checklist and annotate comments if systems or cables do not appear operational.

  1. Prior to Disconnect, ensure monitor and computer power up to the point of a log-on screen.

    1. If log-on already displayed, shut down component.

    2. If log-on not displayed, power up computer and monitor.

    3. Note any issues with computer, monitor, keyboard, mouse, etc on Disconnect Checklist. (ie: missing keys, buttons, mouse balls, etc)

  2. Disconnect cables under desks, attached to computer or peripheral devices and place them in the computer bags provided.

    1. Note cables collected on the Disconnect Checklist.

    2. Add peripheral cables (printers, scanners, etc) on the Disconnect Checklist.

  3. Insert keyboard and mouse in the computer bag provided.

  4. Disconnect phone and phone cord under desk and place them in computer bag provided.

  5. Ensure computer bag, phone, monitor, computer and peripheral equipment is tagged with HILLDRUP MOVE LABEL with the same location for all desktop components.

    1. If there is a discrepancy, please report on the Disconnect Checklist.

    2. Report any discrepancies to the supervisor.

  6. Each station should have a Moving Instruction worksheet noting where the customer wants the computer placed at the new location.

    1. If the sheet is on the customer desk, place in the computer bag provided.

    2. If the sheet is not on the desk, annotate on the Disconnect Checklist.

  7. Leave entire desktop station on desktop to help movers packaging for move.

  8. Turn in Disconnect Checklist to Supervisor.

Printing and Peripheral Stations

  1. Fill out the top of the Disconnect Checklist provided noting:

    1. Technician name

    2. Date and times

    3. Total devices reconnected.

While providing disconnect go through checklist and annotate comments if systems do not appear operational.

  1. Prior to Disconnect, ensure system will power up.

    1. Look for operational lights or movement.

    2. If no lights or movement can be detected, note on Disconnect Checklist

  2. Disconnect power, network and all other cables and place in the computer bags provided.

    1. Note cables collected on the Disconnect Checklist.

    2. Add peripheral cables (printers, scanners, serial, parallel etc) on the Disconnect Checklist.

  3. Place computer bag on top of disconnect equipment to ensure both items move together during the move.

Reconnect

Desktop Stations

  1. Fill out the top of the Reconnect Checklist noting:

    1. Technician name

    2. Date and times

    3. Total devices to be reconnected will be noted prior to moving to a new station.

While providing connectivity, go through checklist and annotate comments if systems do not appear operational.

  1. Ensure computer bag, phone, monitor, computer and peripheral equipment is tagged with HILLDRUP MOVE LABEL with the same location for all desktop components.

    1. Report any discrepancies to the supervisor.

    2. Discrepancies with labels will be corrected by supervisor prior to reconnect.

  2. Each station should have a Moving Instruction worksheet noting where the customer wants the computer placed at the new location.

    1. If the sheet is on the customer desk, place in the computer bag provided.

    2. If the sheet is not on the desk, annotate on the Reconnect Checklist.

  3. Reconnect cables under desks and attached to computer as noted to ensure complete reconnection of system components.

    1. Note cables installed on the Reconnect Checklist.

    2. Add peripheral cables (printers, scanners, etc) on the Reconnect Checklist.

  4. Attach keyboard, mouse, peripheral cables, power, and network cable to components and wall plugs.

  5. Reconnect phone and phone cord under desk and place them in computer bag provided.

  1. During reconnect, ensure the monitor, computer and any peripheral equipment power up to the point of a log-on screen.

  2. Note any issues with computer, monitor, keyboard, mouse, etc on Reconnect Checklist.

  3. Turn in Reconnect Checklist to supervisor.

Printing and Peripheral Stations

  1. Fill out the top of the Reconnect Checklist noting:

    1. Technician name

    2. Date and times

    3. Total devices reconnected.

While providing connectivity, go through checklist and annotate comments if systems do not appear operational.

  1. Ensure computer bag and equipment is tagged with the same HILLDRUP MOVE LABEL (Move tags will be provided to the teams)

    1. Note any discrepancies to Supervisor

    2. Discrepancies will be corrected prior to reconnect.

  2. Reconnect Power, Network, and all other cables from computer bags provided.

    1. Note cables that are collected by a check on the Reconnect Checklist.

    2. Add peripheral cables (printers, scanners, serial, parallel etc) on the Reconnect Checklist.

  1. Reconnect and ensure the system will power up.

    1. Look for operational lights or movement.

    2. If no lights or movement can be detected, note on Reconnect Checklist

  1. Note any issues on Reconnect Checklist

  2. Turn in Reconnect Checklist to supervisor.

Moving Instructions Worksheet


Company Name:




User’s Name:















Date of Move:


Phone #:















From Floor/Office #:




Relocate to Move #:





(Place these instructions under the keyboard tray or tape to monitor day before move)

Circle your type of desk

Configuration. Place an

X” where your monitor/



display is to be reconnected.

Standard Circular Rectangle with returns

2-3 person workstation


Corner w/return Corner w/peninsula Two corner w/returns


Two person workstation

Circle one of following:
My CPU goes on the: DESK FLOOR

Disconnect Checklist Service Report


Client:


Date:


Location:


Time Start:




Time End:


Technician:


Total Devices Disconnected:





Label

Tag #

Device Type

PC/Ptr/Other

Check

Prompt

Disconnect

& Bagged

Remove Toner

& Bagged

Comments

Note Discrepancies




Monitor
















Computer
















Keyboard & Mouse
















Cables
















Printer
















Scanner
















FAX
















Phone & Cord
















Power Strip
















Tape Drives
















Moving Instruction Worksheet
















Dock
















Other:



















































Reconnect Checklist Service Report

Client:


Date:


Location:


Time Start:




Time End:


Technician:


Total Devices Reconnected:





Label

Tag #

Device Type

PC/Ptr/Other

Reconnected

Check Prompt

Comments

Note Discrepancies




Monitor













Computer













Keyboard & Mouse













Cables













Printer













Scanner













FAX













Phone & Cord













Power Strip













Tape Drives













Moving Instruction Worksheet













Dock













Other:









































Download 104.66 Kb.

Share with your friends:




The database is protected by copyright ©ininet.org 2022
send message

    Main page