Navigating Your Phone Line Buttons

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Cisco 8851 IP Phone

Log In

1.Press Applications

2.Navigate to Login/Logout.

3.Use your SUNet ID and Initial PIN 123456.

Navigating Your Phone

Line Buttons

Line buttons are located on the left side of the phone screen. Buttons that are not assigned to phone lines can be used for speed dials and other features.

Session Buttons

Session buttons are located on the right side of the phone screen and are used to perform tasks such as answering a call, resuming a held call, or initiating phone functions, such as displaying missed calls. Each call on your phone is associated to a session button.


Four softkey buttons are located below the phone screen. Softkeys are feature buttons that dynamically change to reflect your current options. You can press the More softkey (..) when available to reveal additional softkeys.


To scroll though a menu or list, press up, down, left or right on the four-way Navigation cluster.

A scroll bar on the screen indicates your relative position within a list.


To place a call, pick up the handset and enter a number. You may also:

Dial On-Hook

  1. Enter a number when the phone is idle.

  2. Lift the handset or press the Call softkey, Headset , or Speakerphone

Redial Last Number

Press Redial to dial the last number that you dialed on your primary line. To redial on another line, press the desired line button first.

Set Up Speed Dial

  1. Go to the Cisco web portal at and log in with your SUNet ID and password.

  2. Under My Phones, click the phone that you would like to set up a speed dial for and then click Settings.

  3. Click Speed Dial Numbers.

  4. Click Add New Speed Dial.

  5. Enter the phone number, a label for the phone number, and the speed dial number, and then click Save. Note: For Stanford numbers, you only need to enter the last five numbers of a person’s phone number. If you are putting in an outside number into speed dial (anything off campus), do not forget to add 9+1 to the beginning of the number to dial out.

Using Speed Dial

Once you have set up speed dials, the first few can be accessed via the line buttons on the left side of the phone screen. To utilize speed dial numbers not displayed, enter the speed dial number (e.g., 4, 5, 6), press the More softkey (..), and then press Speed dial.


New calls display in these ways: a flashing amber line button, an animated icon and caller ID, and a flashing red light on your handset.

To answer the call, lift the handset. You may also press the flashing amber session button (goes to speakerphone), the unlit Headset button, or the Speakerphone button.

Cisco 8851 IP Phone


  1. From an active call, press Transfer

  2. Enter the transfer recipient’s extension or telephone number.

  3. Press Transfer again either before or after the party answers to complete the transfer.


  1. From an active call, press Conference

  2. Make a new call.

  3. Press Conference again either before or after the party answers. The conference begins and the phone displays “Conference.”

  4. Repeat these steps to add additional participants.

The conference call ends when all participants hang up.

Join Calls

You can conference the active call with the held calls either on the same line or across lines.

  • From an active call, press Conference.

  • Press Active calls to select the held call, and then press Conference again.

View and Remove Participants

During a conference call, press Show Details. To remove a participant from the conference, scroll to the participant and press Remove.


  1. Press Hold . The hold icon appears and the line button flashes green.

  2. To resume a call from hold, press the flashing green Line button, Resume, or Hold.


  1. While on a call, press Mute . The button glows to indicate that mute is on.

  2. Press Mute again to turn mute off.

Call History

To view your missed, placed, and received calls, lift the handset. You may also:

  1. Press Applications

  2. Select Recents.

  3. Your phone displays the last 150 missed, placed, and received calls.

  4. To view details for a call, scroll to the call, press the More softkey (..) and then press Details.

View Missed Calls Only

  1. Open your call history.

  2. Press Missed calls. Alternatively, press the session button mapped to the Call History icon.

Dial from Call History

  1. View your call history, or navigate to your missed or placed calls.

  2. Scroll to a listing and lift the handset, or press Call.

  3. To edit a number before dialing, press the More softkey (..) > Edit dial.


  1. Press Contacts

  2. Scroll and select a directory.

  3. Use your keypad to input search criteria.

  4. Press Submit.

  5. To dial, scroll to a listing and press Dial.

Forward Calls

  1. To forward calls on your primary line to another number, press the Forward All softkey.

  2. Enter a phone number or press the Messages button to forward all calls to your voicemail.

  3. Look for confirmation of the forward on your phone display.

  4. To cancel call forwarding, press Forward Off.


When you receive a new voicemail message, you will notice these two message indicators: a solid red light on your handset and a “New Voicemail” message on your phone display.

Cisco 8851 IP Phone

Listen to Messages

Press the Messages button and follow the voice prompts. To check messages for a specific line, press the line button first.

Do Not Disturb

Press the More softkey (..) and then press the softkey for Do not disturb. Do not disturb sends an individual ringing call to your voicemail.

Adjust the Volume in a Call

Press Volume left or right to adjust the handset, headset, or speakerphone volume when the phone is in use.

Adjust the Ringtone Volume

Press Volume left or right to adjust the ringer volume when the phone is not in use.

Change the Ringtone

  1. Press Applications

4.Select Settings > Ringtone.

5.Select a line.

6.Scroll through the list of ringtones and press Play to hear a sample.

7.Press Set and Apply to save a selection.

Adjust the Screen Brightness

  1. Press Applications

  2. Select Settings > Brightness.

  3. Press the Navigation cluster left or right to decrease or increase the brightness.

  4. Press Save.

Change the Font Size

  1. Press Applications

  2. Select Settings > Font Size.

  3. Select a font size.

  4. Press Set.

Pair a Mobile Device

  1. Put your mobile device in discoverable mode.

  2. On your IP Phone, press Applications

  3. Select Bluetooth.

  4. Press On at the bottom of the screen for both Bluetooth and hands-free two-way audio.

  5. Your mobile device will display a message asking if you want to pair your mobile device with CP-8851. Tap Pair.

  6. On your IP Phone, press Exit twice to get back to the home screen. Your mobile device should appear on the home screen.

  7. When you are prompted to save mobile contacts, choose to make your mobile device contacts and call history available on your IP Phone.

Access the Web Portal

Your Cisco VoIP deskphone has many features, including a web portal where you can change your PIN, set up speed dials and a personal address book, set up mobility, search the Stanford directory, and more. To access the web portal interface, log in with your organization’s credentials:

  • University and Med School: Log in with your SUNet ID and password.

  • Stanford Health Care: Enter your SID under username and your SID password.

  • Lucile Packard Children’s Hospital: Enter your computer login under username and computer password.


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