November 6, 2012 November 5, 2012 Network & Software Proposal

Computer Troubleshooters of Anderson specializes in working with small businesses with 1 to 25 employees. Our technicians have an average of 10 years experience in IT Services, including certifications from Microsoft, Fonality, and BrainBench and training from Apple, Rackspace, Google, and more.

Computer Troubleshooters of Anderson is a locally owned franchise of the worldwide Computer Troubleshooters network of over 400 locations in 30 countries. Each CT location is independently owned and operated but supported by the global network, which gives us better expertise, better tools, and better vendor pricing.

As “The IT Department for Small Business”, Computer Troubleshooters can handle any Technology need our small business customers have, including:

• 
  PC & Mac Repair
  
• 
  System Upgrades
  
• 
  Networking
  
• 
  Servers & Maintenance
  
• 
  Website Design & Promotion
  
• 
  Email Services
  
• 
  Cloud Computing
  
• 
  VoIP Telephone Systems
  
• 
  Search Engine Marketing
  
• 
  Data Recovery
  
• 
  iPad/iPhone/Android Repair
  
• 
  System Monitoring & Management
  

• 
  Two servers:
  
  • 
    Gateway E-9232 Server (circa 2007) handling Filemaker & Quickbooks
    
  • 
    Dell T110 Server (<3 years old) running 2003 Server software
    
• 
  At least six wireless routers (all home-grade, lesser brands)
  
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  Three good commercial switches in the main server room, connected to at least 5 consumer-grade switches in other buildings
  
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  A Diskstation DS411 Network Attached Storage device
  
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  SwitchVox Asterisk-based PBX for VoIP phone system (plus ~30 SNOM VoIP phones)
  
• 
  Cisco SA-520W Security Appliance
  
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  Approximately 25 teacher & staff computers, in various stages of quality and performance, most commonly the Lenovo J Series 3000 (circa 2007) running Windows XP
  
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  Approximately 16 Computer Lab computers, also Lenovo J Series 3000’s.
  
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  Approximately 70 Microsoft Exchange mailboxes being hosted locally on the server.
  
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  Approximately 36 “Alpha Smart 3000” in Upper El (circa 2000).
  

The network has multiple issues, including:

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  Unreliable / unstable wireless networking throughout the campus
  
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  Unreliable server (requires frequent rebooting, “every morning”)
  
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  Outdated Microsoft Office software (2003, current version is 2013)
  
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  Unlicensed (Trial) versions of Photoshop Elements used in computer lab, causing frequent uninstall/reinstalls
  
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  Teachers & Students cannot access key resources (U: Drive, some emails & calendar) when off campus.
  
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  Most desktop computer hardware is 5+ years old
  
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  Only one “Video-production capable” computer, an older Mac Pro, is available for students to use.
  
• 
  Frequent connection issues with Epson wireless projectors
  
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  Printer connections frequently disappear and must be reloaded on various computers.
  
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  Not enough computers are available to cover all functions, leading to some teachers using their own personal computers, or situations where teachers must find a working computer for each class (science lab).
  
• 
  Frequent damaged equipment or need to reset equipment after electrical storms.
  

In addition, the staff has a “wish list” of additional features they would like to see added, including:

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  6-12 computers (ideally Mac) capable of handling multimedia, video production, and website design projects for students. Adobe CS6 Production Suite software or equivalent is needed.
  
• 
  Training for teachers on updated software & technology
  
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  An easy way for students to turn in assignments online
  
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  Replace 36 “Alpha Smart” data entry tablets with iPads or similar modern tablets.
  

All of BASIC plus unlimited on-site support for computer, network, and server problems & guaranteed next day response.

All of PROACTIVE plus our No-Downtime-Guarantee (zero computer downtime or we pay you).

 BASIC

P

Trouble-Free

Flat-Fee In-Shop Support, Per-hour rate for on-site service.



Non-Contract Service

Our non-contract clients receive the same high quality Computer Troubleshooters service with no contract commitment. Response time may vary as we take care of our BEST and HOST clients first.

Home & Office SupporT plans give home users and home-based businesses the same 24/7 health monitoring and integrated protection of our BEST plans.

Business Enhanced Support Technology plans give small businesses all the advantages of having their own IT Department at a fraction of the cost. All BEST plans include priority service and complete IT management for things like website domains, email, mobile phone & device support, and software licenses.

All B.E.S.T. and H.O.S.T. plans feature CTMS health monitoring technology. Based on the industry-leading Kaseya engine, CTMS features include:

• 
  24/7 Monitoring of the Health of your Computers and Network
  
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  Advanced Remote Support and Diagnostic Tools
  
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  Reporting
  
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  Integrated Virus & Malware Protection
  
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  Integrated Local & Online Backup Services
  
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  Security Patch Management
  
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  Automated Weekly Tune-Ups
  
• 
  Monthly Network Reports
  

Phase 1: Software Update

Add 12 copies of Photoshop Essentials to Computer Lab

Replace local Microsoft Exchange email services with Microsoft-hosted, Microsoft-maintained version (Office 365)

Give staff, teachers, and board members licenses to use the latest Microsoft Office Pro Plus version on up to four personal computers, tablets, or phones.

Provide video-conferencing & web-conferencing services to all staff & teachers

Provide 6 copies of Adobe Production Premium (CS6) for use on Mac or Windows

Benefits:

Remove all maintenance & support costs related to Microsoft Exchange (will be handled entirely by Microsoft for free)

Simplify the internal server & support situation

No more teaching via unlicensed, trial software

Full, Legal Academic licenses can be transferred to new equipment anytime

Continual access to all newest Microsoft software via the Office 365 program

Costs:

Installation (optional):

Office Pro Plus on 50 computers: $1000

Photoshop Essentials on 16 Lab Computers: $150

Adobe Production Premium CS6 on 6 computers: $150

Migrate 60 mailboxes from local server to Microsoft-Hosted Cloud: $4500 (includes user support & transition assistance for 60 users, 60 computers)

Note: These options require some discussion.

Phase 2: Network Overhaul

In general:

• 
  Change DNS & DHCP to conform to Microsoft’s new best practices recommendation.
  
• 
  Shift from a complicated, expensive local server setup to a modern, secure, cloud-hosted infrastructure supported and maintained (largely for free thanks to academic pricing) by Microsoft
  
• 
  Replace consumer-grade wireless routers with a commercial-grade solution
  
• 
  Benefits: Stable, Reliable Wi-Fi throughout the campus
  

Two Options:

Option 1:

• 
  Replace wireless infrastructure with two Meraki commercial-grade wireless access points.
  
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  Supplement weak areas (if any) with 1 or 2 of the existing consumer-grade access points.
  
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  Shift DNS & DHCP functionality from Server to Router
  
  • 
    Reduces load on server
    
  • 
    Reduces the “every morning reboot” problem
    
  • 
    No need for server-based gateway functions in this size network environment
    

Costs:

Meraki non-cloud commercial access points	2	$398
Electrical wiring if needed	2	$350
Installation & Server Change Labor	8	$560
		$1308

Option 2:

• 
  Same as Option 1 but using two cloud-managed Meraki access points for more power & flexibility
  

Costs:

Meraki cloud-managed commercial access points	2	$1298
Electrical wiring if needed	2	$350
Installation & Server Change Labor	8	$860
		$2508

Phase 3: Shift from Local to Cloud

In general:

• 
  Move local file sharing (“U: Drive”) to a secure cloud-hosted server
  

Benefits:

• 
  Allows teachers & students to easily and securely access their files from off-campus
  
• 
  Allows students to submit assignments online
  
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  Reduces maintenance and support costs by removing dependence on local server
  
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  Reduces need for complicated VPN connections and expensive firewall hardware
  

Short-Term:

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  Setup secure cloud-based hosting accounts for all teachers and students
  
• 
  Costs:
  
  • 
    $350 setup
    
  • 
    $150 Staff Training
    
  • 
    $109/month shared file hosting & maintenance & support
    

Long-Term:

• 
  Similar functionality should be available from Microsoft by Spring 2013, at the same pricing or lower, possibly free
  

Phase 4: New Computers

Option 1:

New Apple iMac 21.5”: $1249 (from Apple Academic store)

-All-In-One
Option 2:

New Dell Inspiron One 2330 23” touchscreen: $859

-All-In-One
Option 3:

New Dell Vostro 270s: $703 w/ 21.5” monitor

-Small Form Factor Desktop

Installation & Setup: $35 per computer or included with service plan (see Phase 5)

Phase 5: Service Plan

Goal: Stable, reliable infrastructure + predictable expenses for MSA

Solution: Computer Troubleshooters’ B.E.S.T. Plan, including:

• 
  24/7 Network monitoring & System Health Alerts
  
• 
  Secure Internet Backup
  
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  Spam Filtering
  
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  Online Content Filtering
  
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  Unlimited Remote & Carry-In Service
  
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  Unlimited Onsite support for Servers, Routers, & Wireless
  
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  Additional Services at Discounted rates
  
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  Priority service (same day for urgent issues)
  
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  Includes Installation/Setup of new computesr
  

Covers: 50 MSA computers, 2 Servers, + Entire network infrastructure

$1900/month
Bonus: Includes unlimited online training for MSA staff from Bigger-Brains.com, including Microsoft Office 2010 courses.



1621 E. Greenville St.

Anderson, SC 29621

P 864-225-1888

F 864-551-2513

E support@ct-anderson.com

www.ct-anderson.com

Computer TRoubleshooters of Anderson

CT-Anderson.com Proposal for Mastery School of Anderson 11/5/2012

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