O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of
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O DRAFT [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of Telstra Mobiles Section Part G – Data Services
ContentsClick on the section that you are interested in. 1About this Part 10 2General Conditions for Data Services 10 General 10 Equipment and software 11 Accessing information 11 Content on information services 11 Conditions of use 12 Charging 12 International roaming 12 3Garmin Navigator and Whereis Navigator 13 What is the Garmin Navigator service? 13 Eligibility 13 Instructions for Garmin Navigator application 13 Licence terms and intellectual property 14 Collection and use of personal information 15 Accuracy of Data and Availability for Use 15 Limited Warranty and Liability 15 Charges 16 General 16 What is the Whereis Navigator service? 17 Eligibility 17 Instructions for Whereis Navigator application 17 Licence terms and intellectual property 18 Collection and use of personal information 19 Accuracy of Data and Availability for Use 19 Limited Warranty and Liability 19 Charges 20 General 20
What is GPRS? 20 Availability 21 BigPond Mobile Services (previously known as Telstra Active or WAP) and IP WAN terms 21 Handsets or devices 21 Charges – post-paid services 21 Pay as you go (PAYG) option 21 Charges – monthly subscription option 22 Monthly data bundles option 22 Corporate Mobile Data Bundles option - GPRS 23 Mobile data voice plan 24 Charges – pre-paid services 25 53G and HSDPA (High Speed Downlink Packet Access) 26 What is HSDPA? 26 Availability 26 BigPond Mobile Services (previously known as Telstra Active or WAP) 26 Handsets or devices 27 Charges - post-paid services 27 (a) Pay-as-you-go (PAYG) option 27 (b) Data Packs (formerly known as “monthly browsing packs”) 27 Introductory Data Pack Offer – available from 6 October 2006 to 1 October 2007 37 Charges - pre-paid services 37 (a) Pay-as-you-go (PAYG) option 37 (b) Browse Plus Packs option 38 6BigPond Mobile Services and Telstra Business Mobile Portal (also known as Telstra Active or WAP) 38 What is it? 38 Charges - for post or pre-paid services 38 When will I be charged data usage and content charges? 38 Premium content 39 BigPond Mobile Services Content – Send as SMS feature 39 7Java applications 39 What are Java applications? 39 Availability 40 Handsets and devices 40 Application charges 40 BigPond Mobile Services (previously known as Telstra Active or WAP) data usage charges 40 Interrupted downloads 40 Changing your device 40 Limited memory on your device 41 Deleting applications 41 Marketing materials 41
What is Circuit switched data access? 41 Charges – post-paid services 41 Charges – pre-paid services 42 9USSD (#Number#) service 42 What is the USSD service? 42 Charges 42
What is the Telstra Wireless M2M service 43 11BlackBerry Individual Solution 43 What is the BlackBerry Individual Solution? 43 Availability 43 Handsets 43 Eligible e-mail addresses 44 BlackBerry Web Client 44 Cancelling the service 45 Additional BlackBerry terms 46 Using your Handset overseas 46 Password protection 47 BlackBerry App World Carrier Billing 47 General 49 12BlackBerry Enterprise Server Solution 49 What is the BlackBerry Enterprise Server Solution? 49 Availability 49 Handsets 50 BES software 50 BES Email Plans and BES Data Plans 53 Contract term 53 Cancelling/Changing the service 54 BES Email Plans with Handset: 56 BES SIM Only Email Plans: 58 BES Data Plans with Handset 59 Available for: 59 Available for: 60 BlackBerry Voice Plan 62 Additional terms 63 Using your handset overseas 63 Password protection 63 Responsibility for use of BES Solution 63 BlackBerry App World Carrier Billing 64 General 66 13The Teletrac Navman (formerly Navman Wireless) GPS Fleet and Asset Management Solutions 66 Availability 66 Eligibility 68 General Licence Terms 68 Data Plans 69 Contract term 69 Cancelling, Changing or Terminating the Teletrac Navman Solutions 71 Termination 71 For software: 72 Additional terms 73 Helpdesk 73
What is the Xora TimeTrack Solution? 78 Xora TimeTrack Solution Options 78 Eligibility 79 What do you need to access the Xora TimeTrack Solution? 79 Distribution of Xora TimeTrack Business Plus and Xora TimeTrack Gold applications 79 Limitations of the Xora TimeTrack Solution 80 Field alert key 80 Licence terms 81 Additional obligations and acknowledgements 81 Limited Warranty, Liability and Indemnity 82 Data Usage 83 Security of data 83 Support Services 83 Cancelling your Xora Application licence 83 Availability 84 Charges 84 General 85 15Trimble GeoManager Solution 86 What is the Trimble GeoManager Solution? 86 Eligibility 86 What do you need to access the Trimble GeoManager Solution? 86 Distribution of Trimble GeoManager applications(s) 87 Distribution of in-vehicle devices and accessories 87 Orders for Trimble installation services 88 Training and self-installation certification 88 Licence terms 88 Additional obligations and acknowledgements 89 Trimble GeoManager application(s) support services 90 Security of data 91 Contract term 91 Cancelling your Trimble GeoManager iLM application licence 91 Charges 91 General 92 16Mobile Data Usage Meter (“MDUM”) 92 Accessing MDU 92 What information is available using MDUM? 93 Limitations 93 Charges 94
What is the 3G and Next G Video Service? 94 Availability 95 Handsets and SIMs 95 Coverage and handover 96 Use 96
Video calling - general 97 Video calling to another 3G or Next G mobile 97 Video calling to a registered user of a personal computer 98 Video calling charges - general 98 2 months Video calling at voice rates offer – consumer 98 Video calling at voice rates offer – business 99 Video calling charges - consumer 100 Video calling charges - Get Connected Phone Plans 102 Video calling charges - Get Connected Member Plans 103 Video calling charges - Telstra 3G and Next G Cap Plans 103 Video calling charges - Telstra 3G and Next G Cap Plans (Business) 104 Video calling charges - Telstra Business Phone Plan 105 Video calling charges - Telstra Business Casual Plans and Member Plans 105 Video calling charges - Telstra Business Talk Plans/Telstra Business Untimed* Plans and Telstra BusinessMobile Select Plans 106 Video calling charges – Blackberry Voice Plan 107 Video calling charges - Telstra Mobile Broadband (Telstra Data Default Voice Plans) 107 Video calling charges - Telstra Corporate Net Rate Plans 107 Video calling charges - Telstra Corporate Rate Plans 108 Video calling charges - Telstra Corporate Plans 108 Video calling charges - Telstra Government Plans and Telstra Government Plans Plus 108 Video calling charges - Telstra Business Premium Mobile Member Plans 109 Video calling charges - Telstra Business Premium Mobile Casual Plans 110 Video calling charges - Telstra Business Choice Capped Plans 111 Video calling charges - Telstra Freedom Connect plans 112 Video calling charges - Telstra Every Day Connect plans 113 Video calling charges – Telstra Pre-Paid services 114 Incompatible services 114 International roaming 115 Data speeds 115 Barring 115 Marketing other services to you 115
What is the Microsoft Mobile Enterprise Solution? 116 Support 120 Contract term 120 Cancelling or moving from a MMSP 121 Early Termination Charges and administration fees 122 Fees and charges for plan with Handset 123 Microsoft Mobile Voice Plan 126 International roaming is not included 127 Additional terms 127 General 129
What is Telstra Enterprise Mobile Broadband? 129 Eligibility 129 Availability 130 Telstra Next G mobile broadband network? 130 Telstra Enterprise Mobile Broadband plans (“EMB Plans”) 130 Minimum number of Enterprise Mobile Broadband Plans required 131 International roaming 132 Cancellation 133 At the end of your contract term 133 Charges 133 Group Plan not available 134 20Enterprise Mobile Broadband Plus 134 What is the Enterprise Mobile Broadband Plus service? 134 Functionality of the Enterprise Mobile Broadband Plus service 134 Eligibility 135 Configuration – Customer Hosted Access 136 Professional Access Plans 137 Freedom Access plan 138 Charges 138 EMB+ Capable Devices & eligible Smart Devices 139 Mobile Repayment Option 139 What is an EMB+ Capable Device and an eligible Smart Device 140 Transfer of ownership and risk for EMB+ Capable Devices and eligible Smart Devices we provide to you 140 Coverage and handover between networks 140 Usage of the Telstra Next G mobile broadband network and devices 141 Use of your Enterprise Mobile Broadband Plus service 142 International Roaming 142 Data Usage 143 Usage Restrictions 143 Hardware and Software obligations 144 Enterprise Mobile Broadband Plus RoamServer 145 Intellectual Property 145
What is the Exchange Online Mobile Email Plan? 154 Eligibility 154 Minimum contract term 155 Eligible T-Suite Service and Eligible Mobile Service 155 Usage restrictions 155 Charges 156
What is the Telstra Mobile Connect Solution? 163 Support 165 Contract term 165 Cancelling or moving from a TMCP 166 Early Termination Charges and administration fees 167 Fees and charges for Mobile Connect Plan with Device 168 Mobile Connect Voice Plan 170 International roaming is not included 171 Additional terms 171 General 172
For new connections on and from 27 November 2012 172 What is Telstra Mobile Broadband? 172 Coverage and handover between networks 173 Usage of Next G network and devices 173 Eligible Data Usage 174 International roaming 174
For new connections on and from 15 November 2016 175 Avaliablity 175 Contract term 175 Data Use 179 Monthly Data Allowance 179 Connected Business Mobile Broadband Plan charges 180 Pro-rata on connection 181 Changing your Connected Business Mobile Broadband Plan 181 Early termination charges for Connected Business Mobile Broadband DCO Plans and Connected Business Mobile Broadband BYO Plans 182 Share Data Packs 183 Suspended Connected Business Mobile Broadband Plans 183 26Business Mobile Broadband Plans (Share) and Business Mobile Broadband Plans (Non-Share) 184 General 184 Availability 184 What you must pay each month 186 186 Sharing Data (Business Mobile Broadband plans only) 186 Your Monthly Data Allowance/Shared Monthly Data Allowance 188 Voice calls and SMS 189 Cancelling your Business Plan and Early Termination Charge (ETC) 191 At the end of your contract term 192 27Small Business Mobile Casual Plan 192 Availability 193 Plan details 194 What you must pay each month 195 Monthly Call Allowance and standard messages 195 Monthly Data Allowance 196 MessageBank® 196 Free Intra-Account calls 196 Standard international calls and SMS 197 Using your service overseas (Roaming) 197 FairPlay Policy 197 Early termination charges (ETC) 197 At the end of your minimum term 198
PART A – Terms and conditions for T-MDM services acquired or renewed before 19 October 2015 198 Eligibility 198 Sign-up process 199 Using the T-MDM Service 200 Bring Your Own Device 200 T-MDM as part of a Telstra Mobile Connect Solution Plan 203 $5 Bolt-on Plan 203 Secure Content Locker 204 Professional Software Installation 206 Onboarding Service 207 Free 30 day trial 208 Support 209 Additional obligations and acknowledgements 210 T-MDM End User Licence Agreement 211 PART B – Terms and conditions for T-MDM services acquired or renewed on or after 19 October 2015 214 Eligibility 215 T-MDM platforms 215 Sign-up process 217 Using the T-MDM service 217 Client Access Licence Fees 218 Term and termination 220 T-MDM Included With Eligible Telstra Mobile Plans 220 T-MDM Bolt-on Plan 221 Advanced Content Collaboration on the T-MDM Shared Platform 221 Cloud Storage with the T-MDM Shared Platform 223 Professional Software Installation with T-MDM Shared Platform 223 Onboarding Service for the Shared Platform and Dedicated Platform 224 Free 30 day trial for the Shared Platform and Dedicated Platform 225 Support 226 Additional obligations and acknowledgements 227 T-MDM Shared Platform End User Licence Agreement (AirWatch) 229 T-MDM Dedicated Platform – Supplier End User Terms (Citrix) 231
Eligibility 234 Payment and spend limits 234 Digital content 235 Privacy 235 Complaints and refunds 235 General 236
Required Hardware and Software 243 Eligibility 250 Software Licence Terms 250 Data Plans 267 Contract term 268 Cancelling, Changing or Terminating the Fleet Complete Solutions 274 Additional terms 275 Limited Warranty and Liability 306
Availability 324 Eligibility 326 General Licence Terms 326 Data 330 Contract term 331 Cancelling, Changing or Terminating the Sendum Solution 331 Additional terms 333 Limited Warranty and Liability 336
What is Telstra Global Wi-Fi? 337 Functionality of the Telstra Global Wi-Fi service 338 Eligible Devices 339 Eligibility to access the Telstra Global Wi-Fi service 339 Day Pass 339 Enterprise Pass Plans 340 Use of our Telstra Global Wi-Fi service 340 Term and Termination 341 Usage Restrictions 341 Hardware and Software obligations 342 Intellectual Property 342 Special additional privacy terms for the Telstra Global Wi-Fi service 343 Service Levels 344 Enterprise Account Provisioning Time 344 HelpDesk 344 Service Level Assurances when using the Global Wi-Fi service on the Global Wi-Fi Global Roaming Footprint 345 Telstra Global Wi-Fi - Terms of Use 346 General 346 Software Licence 347 Software Restrictions 347 Software Ownership 347 Service Use Restrictions 348 Termination 348 Disclaimer of Warranty 348 Limitation of Liability 349 36Withdrawal of Data Packs, Introduction of Extra Data 349 Background and Application 349 Data Packs 349 Extra Data 349 37Premium Direct Billing 350 What is Premium Direct Billing? 350 Complaints and enquiries 350
WHAT IS THE TELSTRA LANES® PRIORITY SERVICE? 350 Certain words are used with the specific meanings set in Part A – General of the Telstra Mobile section, or in the General Terms of Our Customer Terms. Directory: content -> dam -> tcom -> our-customer-terms -> business-government -> doc tcom -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of tcom -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of our-customer-terms -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of tcom -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of tcom -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of Telstra Mobile Section tcom -> Telstra business systems care contents 1About Telstra Business Systems care section 4 Download 2.15 Mb. Share with your friends:
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