Phone Tips and Tricks for the 7900 Series Cisco ip phones

Phone Tips and Tricks for the 7900 Series Cisco IP Phones

Please check the DISD Self Help Phone Information Web page for information about your specific phone and where the buttons or features are located.

Place a call:

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  In-District Calls: Dial the 4-digit extension.
  
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  Calls outside the district: Press 9 +7-digit number.
  
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  Long distance calls: Press 9+1+ Area Code + 7-digit number. (Not all phones have long distance access. If you feel your phone needs long distance the principal of your campus must submit a Heat ticket requesting your extension have access.)
  
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  You can place a call with the Cisco IP Phone in any of the following ways:
  
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    Lift the handset and dial the number.
    
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    Dial the number and then lift the handset.
    
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    Press the line button for your extension, dial the number, and then lift the handset.
    
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    Press any available button, dial the number, and then lift the handset.
    
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    Press New Call, dial the number, and then lift the handset.
    
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    If you have selected a number from a directory, press Dial, and then lift the handset.
    

Answer a call:

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  When a call comes in, you can answer a call using one of the following, handset, headset, or speakerphone.
  
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    Lift the Handset.__If_you_are_using_a_headset,_press_Headset__Press_the_line_button'>Handset.
    
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    If you are using a headset, press Headset
    
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    Press the line button of the incoming call.
    
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    Press the Answer soft key or button.
    
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    Press the Speaker button.
    
    
    
    

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  You can end a call using any of the following ways:
  
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    Handset – Hang up
    
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    Headset – Press Headset or EndCall softkey
    
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    Speakerphone – Press the Speaker button or EndCall softkey.
    
    

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  You will use the Softkeys to place calls on Hold:
  
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    To place a call on hold – Press the Hold soft key.
    
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    To return to the call – Press the Resume soft key.
    
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    Multiple calls on hold – Use the scroll key to select the correct call – Press Resume.
    
    

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  Transferring a call allows you to send a call to another extension. To transfer a call:
  
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    Press the transfer soft key. (Caller is automatically on hold and cannot hear you.)
    
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    Dial the number to which you wish to transfer the call (this establishes a New Call)
    
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    You can wait for the party to pick up the call if you wish to give them information before transferring the call or you can press the Transfer soft key again (If the party refuses the call Press the Resume soft key to return to the original call)
    
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    Hang up
    
    

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  Press ## then the last four digits of their DISD extension to bypass the phone ringing and go straight into the staff member’s voicemail.
  
  

Re-dialing allows you to save a number you most recently dialed. You can redial the number by simply pressing the Redial soft key.

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  Lift the handset
  
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  Press the Redial soft key
  
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  To redial the most recently dialed number from a line other than your primary line
  
  • 
    Select the desired line button.
    
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    Press Redial soft key
    

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  Forward all Calls allows you to redirect calls to another phone
  
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    Press the CFwdAll soft key
    
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    Listen for two beep confirmation tone
    
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    Enter 1999 to send calls straight to your voicemail or enter the extension number you want to forward your calls to.
    
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    Look for the flashing right arrow to appear in the upper-right corner of the LCD on your phone. On some phones you will see a message at the top of the LCD on the phone showing the number your extension is forwarded to.
    

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  Press the CFwdAll soft key
  
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  Listen for two beep confirmation tone
  

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  While on a call, you can mute the handset, headset, or speakerphone, this prevents the party you are speaking to from hearing.
  
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    To mute a call – Press the MUTE button
    
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    To disengage mute – Press the MUTE button again
    

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  Use the volume bar to adjust the ringer volume
  

Changing the ring tone:

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  Press the settings button
  
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  You can use one of these methods:
  
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    press the number on your keypad that corresponds with User Preferences or
    
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    use the up/down toggle button to highlight User Preferences and press the Select soft key.
    
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  Select Rings
  
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    Select Default Ring by pressing the corresponding number or highlight Default Ring then press the Select softkey
    
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    Press the scroll key to view different ring types
    
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    Select Ring Type
    
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    Press the Play soft key to hear ring type
    
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    Press Select to choose ring
    
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    Press Save Soft Key to save your selection
    
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    Press Exit soft key three times to exit out
    

Directories Key:

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  Directories provides access to all phone directories
  
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    Press the Directories button
    
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    Using the up/down toggle button you will have the option to select:
    
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      1. Missed Calls
      
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      2. Received Calls
      
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      3. Placed Calls
      
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      5. Corporate Directory (DISD Directory)
      
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    You can press the corresponding number or use the toggle key to select the directory of your choice
    
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    Press Exit soft key twice to exit Directory
    

Conference Call:

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  During a call
  
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    Press the More softkey
    
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    Press the Confrn soft Key. (This places the current call on hold and selects a new line)
    
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    Dial the second extension to add to the conference call
    
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    When the second call connects press Confrn again to add the new party to the existing call with the first party.
    
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    Repeat the above process to add up to 8 calls
    
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    Each caller can simply hang up to remove themselves from the conference call
    

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  Some of the DISD campuses have elected to use Time of Day Routing. Time of Day routing will not allow calls outside of the district to ring through into the classrooms. It directs the call into the staff member’s voicemail during school hours. This is a campus based decision as to which campuses use Time of Day routing. If a campus has elected to have this setup you would have to have the principal of the campus send in a Heat ticket requesting to have an extension removed from Time of Day Routing.