Position description

Revenue Solutions’ mandate is to create a Centre of Excellence for revenue management in the Province of British Columbia by creating an integrated and streamlined revenue business and systems environment. This mandate will be achieved in part by working with governments’ service provider, HP Advanced Solutions Inc., which will operate under the banner of Revenue Services of British Columbia (RSBC). Portfolio responsibilities include client and stakeholder management, revenue management and oversight, strategic performance management and reporting, governance support, risk assessment and contract management. The business lines of Revenue Solutions include the Revenue Solutions Branch, The Receivables Management Office, and the Forest Revenue Branch

The Performance and Reporting Director provides strategic direction to develop and implement a complex performance measurement framework and reporting structure, and accordingly must have a detailed understanding of the MSA, the Ministry’s accountabilities, the Service Provider’s service delivery agreements (i.e. Service Level Agreements) and Client Ministry’s business operations, with respect to onboarding/implementation, in order to develop effective and successful performance measurement frameworks. Valid monitoring and accountability tools are critical to assessing the performance of the Service Provider and the overall risk to the Province.

HP Advanced Solutions Inc. (i.e. the Partner), is accountable for performing account management, bulling, payment processing, collection of overdue accounts and tax return processing on behalf of the Ministry of Finance. The Performance and Reporting Director monitors progress and status reports and manages the resolution of disputes on issues of non-compliance.

Key position links include:

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  Service Provider-discusses contract objectives, operational processes, project terms of reference, deliverables, timetables and evaluation, and reporting requirements; establishes sound working relationships; monitors and reports on contract management from a performance perspective to maximize outcomes and manage risk.
  
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  Ministry Executive-reports on service level and performance measure achievements, adherence to the contractual performance obligations and quality of services; makes recommendations to change Service Level Agreement implementation including transition, transformation and policy and procedural aspects.
  
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  Internal Stakeholders-communications with specialists, Legal Counsel, legislative group and FOI to obtain expert advice and guidance; and participates in liaison activities with key stakeholders.
  
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  Central Agencies-collaborates and communicates with representatives from central government agencies to maintain linkages to government-wide initiatives and direction on alternative service delivery, and liaises with other ministries to obtain advanced warning of changes that may have financial or risk implications.
  
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  Federal and Provincial Agencies-discusses and clarifies federal and provincial alternative service delivery models, best practices and policies regarding ASD agreements (i.e. cost-sharing, gain-sharing, etc) and determines the feasibility of utilizing these for the Ministry.
  

1. 
   Oversees the development and implementation of the performance measurement framework, defines evaluation criteria and negotiates service level agreements and performance measures to ensure outcomes align with the overall outsourcing mandate and with goals of the Ministry
   
2. 
   Monitors performance reports for performance relative to Service Level Agreements and performance measures; evaluates issues and follows up on variances or areas of concern; makes recommendations to Executive Members regarding levying significant contract related financial penalties where appropriate in order to achieve the Ministry’s service plan goals and objectives
   
3. 
   Monitors Service Provider FTE utilization as agreed in the contract
   
4. 
   Develops performance reports for Executive in support of the service delivery contract with the Service Provider and the Ministry’s Annual Resource Plan and Committed Annual Resource Plan.
   
5. 
   Manages a performance reporting structure to monitor the Service Provider’s commitments with respect to the successful implementation and ongoing service level requirements for onboarded Ministry Clients.
   
6. 
   Provides strategic direction to ensure the effectiveness of performance management policy, procedures and practices including performance and service level variances, and recommends and implements amendments to the performance management framework, policies, procedures and standards, to better support the service delivery contract with the Service Provider.
   
7. 
   Analyzes changes to legislation, regulations and policies identified by the Service Provider or the Ministry that may impact service level agreements or the achievement of performance measures, and recommends amendments to the MSA, existing policies and procedures, in order to achieve the goals and objectives of the MSA and the Ministry mandate with respect to outsourcing revenue collections.
   
8. 
   Oversees research to identify gaps, opportunities and business efficiencies, by listing with branch leads, policy staff, and Federal and Provincial agencies on alternative service delivery models, best practices and policies with respect to performance management, and makes recommendations to the Executive and potentially the Service Provider on adopting these practised to improve service delivery and overall value for money.
   
9. 
   Assists in the development of the Annual Resource Plan, ensuring performance deliverables, measures and reporting requirements support the MSA and the overall objectives and mandate regarding outsourcing the revenue management function.
   
10. 
    Approves performance metrics that evaluate the effectiveness of transactions and value for service delivery; and measures, monitors and reports on Service Level Agreements, performance measures and implementation/post implementation success
    
11. 
    Collaborates with the Director, ASD Contracts-Contractual Management with respect to project issues that may delay the effective implementation of program transfers and ultimately affect budget and performance targets, and develops strategies to mitigate risks.
    
12. 
    Develops reports on Alternative Service Delivery initiatives; and develops and reviews executive, decision, and briefing notes and Treasury Board and Cabinet submissions for Executive.
    
13. 
    Provides crucial performance reports to the Director, ASD Contract Management-Compliance, for input into the development of contract management framework.
    
14. 
    Evaluates the overall effectiveness of alternative service delivery initiatives, continuous improvement/customer service.
    
15. 
    Represents the Ministry on government wide working group committees related to the MSA, specifically with respect to performance management and reporting structures.
    

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  Provides advice to the development of contract management framework and evaluates the effectiveness of financial policy on business operations.
  
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  Determines non-achievement of Service Level Agreements and performance measures and recommends levying significant financial penalties where appropriate.
  

     

     

1. the accountabilities / deliverables were assigned to this position effective:

2. 
   the information in this position description reflects the actual work performed.
   
3. 
   a copy has / will be provided to the incumbent(s).
   

     

     

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  Post secondary degree or diploma related to financial management (Prefer B.Comm. MBA, CMA, CA, or CGA) and/or degree in Business Administration, Public Sector Management, Public Administration; or acceptable combination of education or experience (e.g. significant project management, financial management, contract design, negotiation, management and administration) plus related practical experience.
  
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  Experience in policy development and evaluation, budget development and financial analysis.
  
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  Experience and knowledge of performance and financial management, policies and procedures related to outsourcing of government support services; provincial government structure, finances and functions of the central agencies; legal and policy context within which the outsourced services are operate; and privacy risks and mitigation strategies respecting private sector access to personal information.
  
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  Demonstrated management experience including financial management, budgeting, private or non-profit sector financing and budgeting, accounting, audit and review, financial reporting and forecasting.
  

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  Strong knowledge of key elements of the Financial Administration Act, Budget Transparency and Accountability Act, and Balanced Budget and Ministerial Accountability Act.
  
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  Strong knowledge of government accounting and budgeting policies.
  
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  Knowledge of planning, performance management, and risk management, internal control systems and procedures, and generally accepted accounting principles in the government and private sector.
  
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  Excellent knowledge of financial management principles, practices, current trends and government’s financial management framework.
  
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  Strong understanding of Ministry and Government’s strategic planning, business planning and performance measurement techniques, policies, and procedures.
  
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  Excellent understanding of financial variance analysis, forecasting techniques, and models and analytical review techniques.
  

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  Ability to exercise judgement and provide financial advice to senior management and executive.
  
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  Ability to implement and adapt strategic and operational plans, budgets, and best practices, and monitor and evaluate performance and financial results.
  
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  Ability to anticipate the short and long term consequences of strategies and develop back up options to effectively manage potentially negative outcomes.
  
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  Ability to communicate and work effectively and to build strong relationships, influence decision outcomes, and foster a climate of openness, trust and cooperation with a broad and diverse range of internal and external stakeholders, one-on-one, and in large groups with demonstrated tact and diplomacy.
  
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  MS Office Suite skills (i.e. MS Word, MS Excel, and MS PowerPoint)
  
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  Ability to demonstrate excellent communication skills (in writing and verbally).
  
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  Ability to demonstrate effective interpersonal skills.
  
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  Ability to organize one’ own and other’s workload effectively, efficiently, and independently, achieving results with acceptable timeframes while considering best practices, changing priorities, deadlines, etc.
  
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  Ability to supervise the work of staff, contractors and consultants, including the verification of work, output, completion of contract deliverables, determining work priorities, and resolving escalated problems.
  
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  Project Management skills-review and analyze financial reports and make recommendations to senior management and/or Executive.
  
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  Ability to analyze complex financial and resource issues and effectively determine workable solutions.
  
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  Strong facilitation, consultation and relationship building skills.
  
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  Strong process and project/change management skills.
  
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  Strong corporate and business acumen skills
  

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  Business Acumen is the ability to understand the business implications of decisions and the ability to strive to improve organizational performance. It requires an awareness of business issues, processes and outcomes as they impact the client’s and the organization’s business needs.
  
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  Building Service Providerships with Stakeholders is the ability to build long-term or on-going relationships with stakeholders (e.g. someone who shares an interest in what you are doing). This type of relationship is often quite deliberate and is typically focused on the way the relationship is conducted. Implicit in this competency is demonstrating a respect for and stating positive expectations of the stakeholder.
  
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  Change Leadership Involves creating a new vision for the organization and taking the required actions to ensure that the members of the organization accept and support the vision. It generally requires the individual to be in a relatively senior or high-level position, although this is not always the case.
  
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  Holding People Accountable Involves setting high standards of performance and holding ream members, other government jurisdictions, outside contractors, industry agencies, etc. Accountable for results and actions.
  
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  Impact and Influence is the ability to influence, persuade, or convince others to adopt a specific course of action. It involves the use of persuasive techniques, presentations or negotiation skills to achieve desired results.
  
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  Conflict Management is the ability to develop working relationships that facilitate the prevention and/or resolution of conflicts within the organization.