Table of contents section page # Definition of Terms 4

1. 
   Definition of Terms 4
   

2. 
   ACI Guide 12
   

3. 
   OAG 13
   

4. 
   Approved International Airlines 14
   

5. 
   Booking Freight - Airline Services 16
   

6. 
   Email 18
   

7. 
   Quoting 20
   

1. 
   Required information
   
2. 
   How to calculate GP%
   
3. 
   How to figure best routing
   
4. 
   Follow Up
   

8. 
   Pick up 25
   

9. 
   Satcom Enterprise 26
   

1. 
   Pulling reports
   
2. 
   Entering quote to Master bill
   
3. 
   How to recover Master bill
   
4. 
   How to enter POD
   
5. 
   How to do a searches from quote to Hawb
   
6. 
   Turn Log – how to use and what to put into
   

10. 
    Alerting 29
    

11. 
    Tracking 30
    

1. 
   What to track first
   
2. 
   How to know who to call
   
3. 
   Questions to ask agents
   
4. 
   Questions to ask airlines/truckers
   
5. 
   POD information
   

12. 
    Turnover Log 32
    

1. 
   How to use it
   
2. 
   Why it is so important
   

13. 
    Preprints 33
    

14. 
    Duplicate bills 34
    

15. 
    Terms and Conditions 35
    

16. 
    Phone 39
    

1. 
   How to answer
   
2. 
   How to pull a line
   
3. 
   How to transfer call
   
4. 
   How to Talk
   

17. 
    Paper Flow 40
    

1. 
   Where paper work goes after entered
   
2. 
   How filing is done
   

18. 
    Letter and number codes for masters 41
    

19. 
    Ocean Freight 42
    

20. 
    Ocean Freight Partnership Program 46
    

21. 
    International Web Sites 47
    

22. 
    Inconterms 48
    

23. 
    Conversion Tables 49
    

24. 
    Enterprise – Appendix 50
    

25. 
    Test
    

• 
  STEVENS GLOBAL LOGISTICS IS PRIMARILY AN AIR EXPORT FORWARDER.
  
• 
  STEVENS GLOBAL LOGISTICS IS CURRENTLY AN NVOCC . PLEASE REFER TO THE OCEAN MANUAL FOR REFERENCE. OCEAN FREIGHT QUOTES SOME TIMES CAN TAKE 24 HOURS AS IT IS REQUIRED THAT THE CARRIER FILE A RATE WITH THE FMC (FEDERAL MARITIME COMMISSION) FOR SPECIFIC COMMODITY/DESTINATION. FOR NVOCC REFERRALS OR ASSISTANCE PLEASE CONTACT GO.
  
• 
  DESTINATION/AGENT NOT LISTED ON INTERNATIONAL AGENT DIRECTORY, PLEASE CONTACT GO FOR ASSISTANCE.
  

Definition of Terms

Air freight has its own language. There are many terms that are exclusive to the industry and several that are used out side of the industry which have a different meaning. Here is a list terms that everyone in freight forwarding needs to know. Some of these terms are documents that are commonly used in exporting; but which of them are necessary in a particular transaction depends on the requirements of the U.S. Government and the government of the importing country:

1. 
   ACI Guide (Air Freight Directory): A published list of cities by state. Each with an associated airport zone. The zone is simply a code followed by a letter A-Z that is associated to the airport and its three-letter airport code. The code gives an approximation of distance between the city and the airport. The higher the ACI code, the farther from the airport. For example, LAX Area A is closer to the LAX airport that LAX Area B.
   
2. 
   AESDirect: Service provided by the U.S. Census Bureau to facilitate the electronic filing of SED (Shipper’s Export Declaration) information. It is the fastest, easiest, least expensive, and most helpful way for U.S. Principal Parties in Interest (USPPIs) and their agents to comply with the regulations governing this filing.
   
3. 
   Agent: Companies who do our pick-ups and deliveries that are not part of SGL’s network. We have agents in every city in the US. These agents primary business is local cartage.
   
4. 
   Airport Code: The 3-letter code that corresponds to every airport in the world. Some make sense like ATL for Atlanta but others do not, such as EWR for Newark NJ. There is a list of domestic airport codes in the reference area of this manual, as well as the ACI Guide.( Page 54-Apendix)
   
5. 
   Alert: Preferably in writing (usually a fax or an email) which details the movement and delivery requirements of the shipment(s) in the consolidation. It will show the Carrier (trucker or airline) that the consolidation is moving with and the estimated time it will arrive at destination.
   
6. 
   Beyond: A city that has an airport code of D or above. Areas A-C is normally considered locals. Stevens Global publishes an internal zip code guide for this purpose. We consider any city not listed in our guide to be a beyond city. This means that we will have one extra day for delivery and there is usually an additional charge.
   
7. 
   Bill of Lading: A transportation document that is the contract of carriage containing the terms and conditions between the shipper and carrier.
   
8. 
   Bill To: The Company paying for the shipment this is Prepaid, Collect or Third party.
   
9. 
   Carrier: A firm, usually an airline or trucker, which transports goods for the forwarder.
   
10. 
    Certificate of Origin: The Certificate of Origin is only required by some countries. In many cases, a statement of origin printed on company letterhead will suffice. Special certificates are needed for countries with which the US has special trade agreements, such as Mexico, Canada and Israel.
    
11. 
    CFR (Cost and Freight) – Exporter is responsible to pay the cost and freight required getting the goods to the named destination. Importer is responsible for charges in foreign airport, customs duties, taxes and delivery charges to final destination.
    
12. 
    Claim: A claim is when a bill to or Payee says Stevens Global Logistics damaged or lost all or part of the shipment. The Payee then files a claim with Stevens Global for the amount of the claim. The amount is based on whether the client requested additional declared value/insurance or if our normal liability for international shipments of 9.07/lb. for air, transborder ground is $.50/lb.There are different time limits which the client must file for a claim:
    

• 
  Concealed damage – Is a claim where the shipment is signed for complete and without damage but there is internal damage. The client has only 24 hrs from receipt to file for this claim.
  
• 
  For all other claims, damages or shortages, the client has up to 110 days after the date of acceptance to file a claim.
  

13. 
    COB: Abbreviation for ‘Confirmed on Board’. Meaning shipment has made it on the carrier’s flight or truck route that it is moving on.
    
14. 
    Comat: This is a shipment usually between SGL offices that moves at no charge.
    
15. 
    Commercial Airline: An airline that takes passengers as well as freight. The freight moves in the bellies of the aircraft similar to how the airlines move baggage. In some cases, wide bodies, the forwarder can load a container containing multiple shipments for movement on a particular flight.
    
16. 
    Commercial Invoice: A bill for the goods from the seller to the buyer. These invoices are often used by governments to determine the true value of goods when accessing customs duties. Governments that use the commercial invoice to control imports will often specify its form, content, and number of copies, language to be used, and other characteristics.
    
17. 
    Company Check: This is a form of payment for a COD or FCCOD shipment. A Company check is check written from the companies own private account. This type of check is only accepted from customers with good credit history.
    
18. 
    Collect: Means the company who is receiving the freight/consignee pays for the freight charges at destination. (Page 57-Appendix)
    
19. 
    Consignee: Company who receives the freight/shipment.
    
20. 
    Consignor: Also known as Shipper is the company sending the freight.
    
21. 
    Consolidation or Consol: This is how forwarders make their money. By taking one or more shipments and combining them together to make one large shipment helps to bring cost down. A consolidation is a MAWB (Master airway bill) that contains more than one shipment or HAWB (House airway bill). ( Page 54-Appendix)
    
22. 
    Cross Dock: This is a term used when a shipment is picked up by an agent or office and they then transfer to another agent for delivery. There is often a fee associated with this for the extra handling by the agent or office this is why it is best to consignee directly to the agent that will deliver to the door.
    
23. 
    Cut Off Time: The deadline for tendering freight to the airlines or truck lines. Most airlines/truck lines have a cut off 2 hours prior to departure.
    
24. 
    Destination: This is the airport or area where the consignee is located. When freight is on hand at destination, it means the freight has arrived at the airport to which the agent or office will put out for delivery.
    
25. 
    Dimensions: This is the length, width and height (in inches) of a shipment. Dimensions are crucial for several reasons: ( Page 56-Appendix)
    

• 
  Without the dimensions, you cannot determine if the freight will fit on a particular aircraft/flight you want to book it on.
  
• 
  If the freight is very bulky, Stevens Global will charge for Dim Weight (See below).
  

26. 
    Dim Weight: A term used to calculate a shipment’s weight in terms of space required. The calculation is to take the shipment’s dimensions and use the formula Pieces x Length x Width x Height 166. If the dim weight exceeds the actual weight it must be noted on the Stevens bill. This is important, as we will bill our customer on the higher of the two weights called the chargeable weight.
    
27. 
    Door to Airport: Which means once freight arrives at destination SGL does not have to arrange for delivery. Consignee is responsible to recover freight. SGL’s ownership ends when freight arrives at destination airport.(Page 57-Appendix)
    
28. 
    Door to Door: A term used to denote the movement of a shipment or consolidation includes the pickup, line haul and delivery.(Page57-Appendix)
    
29. 
    DDU- Door to Door Excluding Duties and Taxes: Exporter is responsible to pay the cost and freight required getting the goods to the named destination as well charges in foreign airport. Importer is responsible for customs duties, taxes. Delivery charges to final destination are to the account of the exporter.(Page 57-Appendix)
    
30. 
    DDP- Door to Door Including Duties and Taxes: Exporter is responsible to pay the cost and freight required to get the goods to the named destination as well charges in foreign airport, customs duties, and taxes. Delivery charges to final destination are also to the account of the exporter. Importer is not responsible for any of these charges.(Page 57-Appendix)
    
31. 
    DTC: Abbreviation for ‘Direct to Consignee’. Please see IATA.(Page 54-Appendix)
    
32. 
    DV: Stands for declared value. Declared value covers the terms and conditions on the bill of lading and gives the shipper the right to file a claim with the carrier for the amount up to the declared value on the face of the bill. A DV amount overrides the normal liability that Stevens provides the client for a shipment. In the event of a claim, the DV amount is prorated based of the number of pieces in a shipment if all the pieces weigh the same. If not, the claim is prorated based on the weight. For example, if shipper declares $1000.00 for 5pcs and 1pcs is damaged, we are liable for $200.00. There are certain shipments that contain items we will not accept with a DV. See Terms and Conditions for specifics. In order for Stevens Global Logistics to pay a claim on a DV, they must be found legally liable for the claim (short or damaged). .(Page 54-Appendix)
    
33. 
    EDI: Abbreviation for ‘electronic data interchange’ the paperless exchange of standard business transactions or information by electronic computer to computer transfer, generally requiring little or no human intervention.
    
34. 
    ETA: Abbreviation for Estimated Time of Arrival. .(Page 54-Appendix)
    
35. 
    ETD: Abbreviation for Estimated Time of Departure. .(Page 54-Appendix)
    
36. 
    Export License: a US Government document required for “dual use” exports (commercial items which could have military applications), or exports to embargoed countries. Most export transactions do not require specific approval from the US Government. Before shipping your product, make sure the concept of dual use and the basic export control regulations.
    
37. 
    Export Packing List: Considerably more detailed and informative than a standard domestic packing list, it itemizes the material in each individual package and indicates the type of package, such as a box, crate, drum, or carton.
    
38. 
    FAK: Abbreviation for Freight all kinds. A term used to describe a shipment of numerous unrelated items. Mostly used on LTL or FTL. Can no longer use on airlines as description.
    
39. 
    FOB: Free on Board. Goods placed on board aircraft by exporter at the airport of shipment. Risk of loss or damage is transferred to the importer when the goods are on board.
    
40. 
    FTL: Abbreviation for Full Truck Load. This is used when we have a ground shipment that fills a whole trailer. On most full truck loads the shipment moves door to door, meaning we have the trucking company pick up from shipper and take direct to the consignee’s door. GP% is lower on this type of move but less handling is required. .(Page 56-Appendix)
    
41. 
    Free A Stray: This is a term used when a piece of freight is left behind or found at the wrong city. Stevens will then move that piece for free to match up with the original shipment.
    
42. 
    Freighter: This is an airline that only handles cargo. These types of airline are used when the shipment is too large to move with a commercial airline or when overnight service is needed and cannot be served by commercial airlines. We also use this type of airline when our shipment contains unknown shippers.
    
43. 
    FOH: Abbreviation for ‘Freight On Hand’, which means the freight has arrived at destination and is available for pick up by agent or office for delivery.
    
44. 
    Girth: Is the total of length + width + height of shipment in inches
    
45. 
    GP$: Stands for Gross Profit. This is the net profit for a shipment after all transportation costs are deducted. (Revenue– transportation = GP$)
    
46. 
    GP%: This is the percentage of profit derived from a shipment. We use these percentages to quote clients and manage our account base. Stevens Global’s target GP% on domestic moves is 37%. On international is 25 %. (GP$/Revenue = GP %)
    
47. 
    Housebill: Also called a HAWB. It is the Stevens’s Global Logistic bill that we create to move shipment. Usually, the shipper has a Stevens’ bill already filled out at the time of freight pickup. We also have the ability to create in Enterprise by copying the information off any paperwork the shipper provides. .(Page 54-Appendix)
    

48. 
    Hazardous Material: Also called Hazmat. A substance or material, which the department of transportation has determined to be capable of posing a risk to health, safety, and property when, stored or transported in commerce. Stevens Global will only handle class 9 material which is consumer commodity.
    
49. 
    IATA – Also known as direct to consignee. Mostly used on express shipments or consignments less than 45kilos or dangerous goods. IATA can be used on shipments terminating at foreign airport in order to avoid necessity to split profit with overseas agent.(Page 54 & 58 –Appendix)
    
50. 
    Import License: Import licenses are the responsibility of the importer. Including a copy with the rest of your documentation, however, can sometimes help avoid problems with customs in the destination country.
    
51. 
    Insured Value: Is for all risk cargo insurance. The shipper will recover for loss or damage to merchandise up to the amount of cargo insurance purchased from Stevens Global Logistics. The amount of declared insurance must be equal to 100% of the value of the merchandise being shipped. When a shipper purchases all risk cargo insurance they are not required to prove the carrier was negligent and legally liable. All risk cargo insurance covers all risk of physical loss or damage from any external cause, subject to exclusions. Some of the more commonly applicable exclusions are loss caused by delay, loss caused by inherent vice (spoilage, rust, oxidation, discoloration), Improper packing, Loss by the authority of Law (confiscation). Stevens Global will not accept an insured Value on glass, Plasma screen TV, Original Artwork or Statues.
    
52. 
    Known Shipper: A known shipper is a shipper, consignee or third party that Steven’s has gotten approved to meet all the TSA requirements for movement on a commercial aircraft. These are:
    

• 
  A tariff/contract signed 7 day prior to their first shipment.
  
• 
  Site visit and verification form completed.
  
• 
  Credit verification of customer.
  

53. 
    LTL: Abbreviation for ‘Less than Truck Load’ which means the shipment is less than a full truckload and can be consolidated for ground movement. Stevens will consolidate these types of shipments to move a Consolidated FTL as opposed to utilizing a ground bulk vendor.
    
54. 
    Letter of credit: Is a document issued by a bank stating its commitment to pay someone (supplier/exporter/seller) a stated amount of money on behalf of a buyer (importer) so long as the seller meets very specific terms and conditions.
    
55. 
    Masterbill: Also known as a MAWB. This is a truck or airline bill similar to Steven’s waybill. We must fill out a MAWB in order to tender shipments to a trucker or airline. Internally, Stevens moves multiple shipments by attaching to a carrier’s MAWB. This MAWB usually shows the origin, destination, flight number and consignee/agent at destination. All MAWB’s have a 3 digit number or letter prefix to designate the vendor. For example, American Airlines is 001 and Forward Air is LAT. All master bills are entered with their prefix followed by the number assigned to the master bill. (Page 64-Appendix)
    
56. 
    NAFTA Certificate of Origin: is needed for shipments to Mexico and Canada.
    
57. 
    NVOCC: Non Vessel Operating Common Carrier – A carrier issuing bills of lading for carriage of goods on vessels which it neither operates nor owns.
    
58. 
    OAG (Official Airline Guide): Hard copy or electronic list of all passenger flights and schedules. For each flight it contains: Origin / Destination / airline / Flight # / ETD / ETA / Type of aircraft.
    
59. 
    OFD: Abbreviation for ‘Out for Delivery’. This means the shipment has been recovered from the airline or truck line and agent or office is in route to deliver to the consignee.
    
60. 
    O/H: This means ‘On Hand’ which means freight has arrived at destination but has not been recovered from agent or office yet.
    
61. 
    Origin: This is the originating airport city. The location of the shipper determines the origin. .(Page 64-Appendix)
    
62. 
    Pickup: A pickup is the process where Steven’s sends a truck to ‘pickup’ a shipment from a client. Normally the client will call in to Steven’s to advise a shipment is ready to be picked up.
    

63. 
    Point to Point: A shipment originating in a city where there is no Stevens Global Logistics office and delivering to a city with no Stevens Global Logistics office. We can set up and coordinate these shipments with our agents without seeing or handling the freight.
    
64. 
    POD: Abbreviation for ‘Proof of Delivery’. This is Steven’s legal proof that a shipment was delivered to the consignee. We must ensure that our driver gets the D/R signed with the time and date.
    
65. 
    Prepaid: The shipper is paying for the shipment’s freight charges. (Page 54-Appendix)
    
66. 
    Reference Number: This is the number which our clients utilize for their internal purposes. It might be their sales order number, Purchase Order (PO) number, or the consignees PO number. Whenever a client shows a reference number, we must enter this in Satcom Enterprise in order for the client to cross reference our shipment to their internal information.
    
67. 
    RFS: Abbreviation for ‘Road Feeder Service’. This is used by most airlines to move freight out of major airport to secondary airports; or airports that they do not service. You can find RFS services in your OAG.
    
68. 
    Schedule B: Resource classification used to identify by number all commodities. Schedule B number may be used when reporting to AES.
    
69. 
    SOP: Abbreviation for Standard Operating Procedure. We use this both in SATCOM ENTERPRISE for our clients as well as in a formal format for larger customers who have special operating processes we need to follow.
    
70. 
    STC: Abbreviation for “Said to Contain”. This term is used when multiple items are wrapped together on a pallet or some other type of container and the actual piece count cannot be determined. For example, we may give a large pallet to a trucking company and list it as 1pallet STC 50 pieces.
    

71. 
    Shipper: Where the freight is picked up from. The company where we pick up the freight is called a shipper. (Page 54-Appendix)
    
72. 
    Shipment: A shipment is freight that we have picked up from a shipper and have been given a consignee to ship to and there has been a Stevens waybill assigned.
    
73. 
    Tariff: A tariff is a contract rate between two parties. It covers service, and lane segments. Steven’s provides tariffs to their clients and our vendors provide them to us.
    
74. 
    Third Party: Third party means we are billing the freight charges to a company who is not the shipper or consignee. .(Page 54-Appendix)
    
75. 
    TSA: Previously the FAA governed air transportation. With 9/11 in New York, the US government created the TSA to expand the security in our country. The TSA stands for Transportation Security Administration. They fall under the homeland security jurisdiction. We must follow their guidelines in order to ship freight via commercial (passenger) aircraft. To do this we must establish our shippers as known to do this we must have a signed Tariff with a site verification form and credit verified.
    
76. 
    Unknown Shipper: Is a shipper who has not been approved as a Known shipper (See #45). A forwarder cannot move any freight from an unknown shipper on a commercial aircraft.