Telstra business systems care contents 1About Telstra Business Systems care section 4
Download 204.55 Kb.
|
- Navigate this page:
- About Telstra Business Systems care section
|
Contents 1About Telstra Business Systems care section 4 Our Customer Terms 4 Inconsistencies 4
What is Telstra Business Systems Care? 4 Charges 10 Eligibility 10 Minimum Term 10 Automatic Renewal 10 Termination where Equipment cannot be maintained 10 Stranded Costs 11 2.14Features 11 Incident Management 11 Problem Management 12 Change Management 12 Service Target Management 13 Reporting 13 Service Labour 13 Onsite/Remote 13 Remote 13 Software Assurance 13 Installs, Moves, Adds, and Changes (MACs) 14 Soft MACs 14 Simple Soft MACs 14 Complex Soft MACs 14 Soft MAC Projects 14 Hard MACs 15 How we perform MACs 15 MACs requiring project coordination 15 2.47Care priority plus 15 Backup Services 15 Onsite Resources 16 Service Delivery Manager 16 Release Management 16 Enhanced Performance Reporting 16 Availability Management 17 Capacity Management 17 Configuration Management 17 Battery Maintenance (Power Manager) 17 System Monitoring 17 Information Security Management 17 Preventative Maintenance 18 Desktop Services Management 18 Project MAC Services 18 Duress and Emergency Telephone (DET) Services 18 2.87Service Targets 18 Service Target Exclusions 19 TBS Care Priority faults 19 MAC Completion Times 21 Service Performance Targets 21
Service Desk 22 Your obligations 22 Your warranties 23 Amendments 23 Changes to your Premises, Equipment and/or Software 23 Additional Work 23 Intellectual Property 23 2.118Equipment maintenance and Software Assurance 24 TBS Care Maintenance 24 Old Equipment 24 Replacement Parts 24 Additional Equipment 25 Software Assurance Services for Unified Communications voice equipment 25 Relocation of Equipment 26 Site Audits 26 What if the Unified Communications voice equipment is unserviceable? 26 What Telstra Business Systems Care does not cover? 27 Special Requirements 28 Third Party Equipment 29 Your obligations 29 Warranties and use of the replacement equipment 30 Payment 31 Price review of TBS Care 31 Price review of software assurance 31 Travel and Living Expenses 31 General conditions 31 2.170Special Meanings 32 About Telstra Business Systems care sectionOur Customer Terms This is the Telstra Business Systems Care section of Our Customer Terms.The General Terms of Our Customer Terms apply unless you have entered into a separate agreement with us which excludes the General Terms of Our Customer Terms.Inconsistencies If the General Terms of Our Customer Terms are inconsistent with something in this Telstra Business Systems Care section, then this section applies instead of the General Terms to the extent of the inconsistency.If a provision of this section gives us the right to suspend or terminate your service, that right is in addition to our rights to suspend or terminate your service under the General Terms of Our Customer Terms.Directory: content -> dam -> tcom -> personal -> consumer-advice -> doc -> business-b doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of business-b -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of Telstra Mobile Section doc -> Our Customer Terms doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of doc -> Our Customer Terms Download 204.55 Kb. Share with your friends:
|
