World university of bangladesh
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WORLD UNIVERSITY OF BANGLADESH Assignment On Ticketing & Reservation System Course code: BTHM 607 Submitted To Dr. Chhanda Biswas Lecturer Department of Tourism and Hospitality Management. Submitted by: Md. Sebly Shadik Roll: 234 Dept. BTHM Batch: 19th Date of Submission: 10-08-2022 The methods of booking air tickets. In simple words, an airline ticket is a document issued by an airline or a travel agency that confirms an individual has purchased a seat on a flight on an aircraft. This document is then used to obtain a boarding pass at the airport. The passenger is then permitted to board the plane using the boarding pass and the ticket, which is attached. The two airline tickets include the older style with coupons, now known as a paper ticket, and the newer, more common electronic ticket, known as an e-ticket. Tickets allow passengers to a seat on the flight. An airline ticket is a proof that the traveler has paid for the seat and no one else can take it. It’s a travelogue in this sense. The ticket contains information about the booking for the airline, such as the Passenger Name Record (PNR), passenger details, and information about the itinerary, fare, and payment. There are some prerequisites for Issuing Airline Tickets: Airlines want a global network of agents and booking sites to sell their tickets. At the same time, they also want to ensure that this occurs in a controlled manner. This resulted in the creation of large accrediting organizations that act as payment intermediaries between airlines and agents. The airlines receive a payment guarantee from all agents selling their tickets, and the agents, in turn, can sell tickets for those airlines. This means that sellers must be accredited to sell tickets on behalf of an airline. Steps in the Airline Booking Process Let’s go through the process between the time of booking through a travel platform and baggage reclaim at the destination. The entire traveler/airline interaction can be broken down as below: Searching for a flight Booking of the flight Ancillary booking Use of frequent flyer miles and points Processing of the payments Ticketing Check-in process and boarding Handling the baggage Searching for a flight When you book flights through the website of the airline, the website bypasses the Global Distribution System (GDS) entirely by sending a search request directly to the airline and then a list of available flights are displayed. Booking of the flight Firstly, purchasing seats directly from the airline websites is easier, even from a technical standpoint, to change or cancel the reservation. Second, travelers have access to a broader range of ancillaries than is typically available through OTAs. Booking of Ancillary Services Typically, ancillaries are selected by the traveler during the flight reservation process. Passengers can access and modify their bookings via the carrier’s website by entering their PNR number. Processing of Payments Payment gateways — third-party services that not only process transactions but also ensure data security and can be used to facilitate financial transactions between passengers and low-cost carriers. However, when full-service carriers, GDSs, and OTAs are involved, the situation becomes much more complicated. In this case, funds must pass through IATA’s Billing and Settlement Plan (BSP) or its American counterpart, Airline Reporting Corporation (ARC.) Airline Ticketing To issue an e-ticket or individual electronic receipts linked to the PNR, the company must be certified by the previously mentioned BSP and ARC. This is not something that all air travel retailers can afford. Instead, they book flights through accredited partners such as large OTAs, air consolidators, and host travel agencies. Boarding and Check-In A traveler must provide their PNR and name during check-in so that the system can match it with those stored in the CRS and assign a seat. This procedure differs slightly between online and offline. Online check-in is usually available 48 hours before the flight, but this varies by airline. A traveler enters information from an e-ticket on an airline’s website or app and gains access to an aircraft seat map to select a specific seat. Suppose a traveler does not choose a seat, then the system assigns a free one at random and issues an electronic boarding pass. The same logic applies to check-in kiosks. Check-in at the airport in this scenario, a passenger brings an e-ticket to the airport agent at the check-in counter so that the details can be entered and a seat reserved on a seat map. Baggage Reclaim and Handling A plane has landed at the destination, and it appears that the journey has come to an end – unless a passenger’s luggage is misplaced. To prevent this, the airline’s DCS generates and prints bag tags with ten-digit numeric codes, also known as barcodes. The baggage handling system at the airport scans these barcodes to sort and track the luggage. So, these are the method of booking air tickets. Download 28.23 Kb. Share with your friends:
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