Control sheet
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Name
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Andy Rooke
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07/05/2018
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European Commission
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Table of contents
1Terms and abbreviations 8
2Introduction 9
2.1Purpose of Document 9
2.2Structure of Document 9
2.3HeERO Contractual References 9
3National pilot structure 11
3.1Croatia 11
3.1.1Short description 11
3.1.2Involved parties 11
3.2Czech Republic 14
3.2.1Short description 14
3.2.2Involved parties 16
3.3Finland 16
3.3.1Short description 16
3.3.2Involved parties 21
3.4Germany 22
3.4.1Short description 22
3.4.2Involved parties 33
3.5Greece 34
3.5.1Short description 34
3.5.2Involved parties 35
3.6Italy 36
3.6.1Short description 36
3.6.2Involved parties 37
3.7Romania 37
3.7.1Short description 37
3.7.2Involved parties 41
3.8Netherlands 42
3.8.1Involved parties 42
3.9Sweden 43
3.9.1Short description 43
3.9.2Involved parties 43
4Case file data 43
4.1Croatia 43
4.2Czech Republic 44
4.3Finland 44
4.4Germany 45
4.5Greece 45
4.6Italy 46
4.7Netherlands 46
4.8Romania 47
4.9Sweden 48
5General workflow 48
5.1Croatia 48
5.1.1Laboratory eCall T&V 50
5.1.2eCall communication T&V 50
5.1.3SOP testing and verification 51
5.1.4Position estimation for eCall T&V 52
5.2Czech Republic 53
5.2.1eCall reception and visualisation 53
5.2.2Event form opening 54
5.2.3Proposal of data interpretation 54
5.2.4Process automation 54
5.2.5GIS visualisation 55
5.2.6Manual classification 55
5.2.7Event position determination 55
5.2.8Regionalisation 55
5.2.9Additional information 55
5.2.10Event saving and dispatch 55
5.2.11Request SEND MSD 55
5.2.12PSAP Call back 56
5.3Finland 59
5.4Germany 60
5.5Greece 62
5.6Italy 64
5.7Netherlands 64
5.8Romania 66
5.8.1eCall reception and visualisation 66
5.8.2Event form opening (case folder) 67
5.8.3Collecting supplementary data 67
5.8.4Transfer the eCall to agencies 67
5.8.5Request SEND MSD 67
5.8.6PSAP Call-back 68
5.9Sweden 68
6Operation timetable 68
6.1Croatia 68
6.2Czech Republic 69
6.3Finland 70
6.4Germany 71
6.5Greece 71
6.6Italy 72
6.7Netherlands 73
6.8Romania 74
6.9Sweden 74
7Annex 1 75
7.1Croatia 76
7.2Czech Republic 77
7.3Finland 79
7.4Germany 80
7.5Greece 82
7.6Italy 83
7.7Netherlands 85
7.8Romania 87
7.9Sweden 89
Figure 1: eCall Pilot Site Architecture (Czech Republic) 14
Figure 2: Pilot System Architecture 18
Figure 3: Indagon MTT 130 IVS 21
Figure 4: eCall pilot system architecture (Germany) 23
Figure 5: eCall Test and Development Centre (Germany) 23
Figure 6: eCall Server system overview (Germany) 26
Figure 7: Detailed Database Structure (Germany) 27
Figure 8: Continental IVS Block Diagram with interfaces (Germany) 31
Figure 9: S1nn IVS System Overview (Germany) 32
Figure 10: S1nn IVS module (Germany) 33
Figure 11: eCall Pilot Architecture (Greece) 35
Figure 12: eCall Pilot Architecture (Romania) 39
Figure 13: eCall Pilot Architecture (Netherlands) 42
Figure 14: eCall Operational Workflow (Croatia) 49
Figure 15: Laboratory T&V Workflow (Croatia) 50
Figure 16: eCall Communication T&V Workflow (Croatia) 51
Figure 17: Position estimation for eCall T&V (Croatia) 53
Figure 18: eCall Operational Workflow (Czech Republic) 58
Figure 19: eCall reception and handling – detailed description (Czech Republic) 58
Figure 20: PSAP Structure (Finland) 59
Figure 21: eCall Operation Workflow (Germany) 61
Figure 22: eCall Operational Workflow (Greece) 63
Figure 23: eCall Operational Workflow (Italy) 64
Figure 24: eCall Operational Workflow (Netherlands) 65
Figure 25: eCall Operational Workflow (Romania) 66
Figure 26: Operational timetable (Croatia) 69
Figure 27: Operational timetable (Czech Republic) 70
Figure 28: Operational timetable (Finland) 70
Figure 29: Operational timetable (Germany) 71
Figure 30: Operational timetable (Greece) 71
Figure 31: Operational timetable (Italy) 72
Figure 32: Operational timetable (Netherlands) 73
Figure 33: Hazardous Goods Vehicles Timetable (Netherlands) 73
Tables
Table 1: Involved Parties (Finland) 21
Table 2: Test parameters that can be configured (Germany) 29
Table 3: Involved parties (Germany) 33
Table 4: Involved parties (Greece) 35
Table 5: Involved parties (Romania) 41
Table 6: Case file data (Croatia) 43
Table 7: Case file data (Czech Republic) 44
Table 8: Case File Data (Finland) 44
Table 9: Case file Data (Germany) 45
Table 10: Case file Data (Greece) 45
Table 11: Case File Data (Italy) 46
Table 12: Case file Data (Netherlands) 47
Table 13: Case file Data (Romania) 47
Table 14: Laboratory eCall T&V (Croatia) 50
Table 15: eCall Communication T&V (Croatia) 51
Table 16: eCall SOP T&V (Croatia) 52
Abbreviation Definition
CIP Competitiveness and Innovation Framework Programme
EC European Commission
Term Definition
Process The method of operation in any particular stage of development of the material part, component or assembly involved.
Introduction Purpose of Document
The purpose of this document is to describe the Pilot operation in each Members State, what will be tested and who is involved.
Structure of Document
HeERO Contractual References
HeERO is a Pilot type A of the ICT Policy Support Programme (ICT PSP), Competitiveness and Innovation Framework Programme (CIP). It stands for Harmonised eCall European Pilot.
The Grant Agreement number is 270906 and project duration is 36 months, effective from 01 January 2011 until 31 December 2013. It is a contract with the European Commission, DG INFSO.
The principal EC Project Officer is:
Emilio Davila-Gonzalez
EUROPEAN COMMISSION
DG INFSO
Office: BU 31 – 4/50
B - 1049 Brussels
Tel: +32 296 2188
E-mail: Emilio.Davila-Gonzalez@ec.europa.eu
Two other Project Officer will follow the HeERO project:
Eva Boethius
(eva.boethius@ec.europa.eu)
Pierpaolo Tona
(Pierpaolo.TONA@ec.europa.eu)
Address to which all deliverables and reports have to be sent:
Emilio Davila-Gonzalez
EUROPEAN COMMISSION
DG INFSO
BU 31 – 4/50
B - 1049 Brussels
Tel: +32 296 2188
by mail: Emilio.Davila-Gonzalez@ec.europa.eu
Any communication or request concerning the grant agreement shall identify the grant agreement number, the nature and details of the request or communication and be submitted to the following addresses:
European Commission
Information Society and Media Directorate-General
B-1049 Brussels
Belgium
by electronic mail:
INFSO-ICT-PSP-270906@ec.europa.eu
National pilot structure Croatia Short description
Please give a short description of your national pilot structure, concentrating on the operational aspect, with only a high level description of your HW and SW architecture. You should also mention what type of platform you will use for operation: integrated in the current 112 system, dedicated test site, simulated test site etc.
Involved parties National Protection and Rescue Directorate (NPRD)
The National Protection and Rescue Directorate is an independent, professional and administrative organization, working on behalf of the Ministry of Interior of Republic of Croatia. It is tasked with preparing plans and managing operational forces as well as coordinating the activities of all participants in the protection and rescue system. The basic tasks of the National Protection and Rescue Directorate are stipulated by the Law on protection and rescue. The most important tasks are risk and vulnerability assessment, drafting measures aimed at preventing crises and accidents, ensuring that these measures are implemented, and effective emergency management in case of major disasters. The functionality of the Directorate is ensured through its territorial organization i.e. each County has a County Protection and Rescue Office consisting of Prevention, Planning and Supervision Department and the County 112 centre. In County Offices of the four biggest cities Zagreb, Rijeka, Osijek and Split there are Protection and Rescue Departments, while in the County Offices on the coast (Zadar, Šibenik, Split and Dubrovnik) there are also State Intervention Units.
Main tasks
In the pilot NPRD will act as PSAP operator, SOPs, emergency service (fire brigade), and will also contribute to the performance validation and verification.
Croatian Automobile Club (HAK)
“Hrvatski autoklub" - HAK is the Croatian National Automobile Club, an association of drivers and local automobile clubs, a non-profit and nongovernmental organization. It was established in 1906 and its activities focus conditions, providing touring information, driver education, motor vehicle inspection etc. HAK has been a pioneer in introducing road and travel information in the South East Europe region. At this moment, there are more than 170.000 members of HAK, or, approximately 8% of the Croatian drivers' population, and 106 local automobile clubs who are associated. For more than 40 years, HAK is involved in road-assistance and is the absolute leader in this field in Croatia when it comes to volume, service quality and brand recognition.
As a member of the Fédération Internationale de l'Automobile – FIA, HAK is also actively involved in the global public policy, covering the following areas: road safety, consumer protection, environment, sustainable mobility, tourism. Also, HAK is a member and actively participates in work of several international professional organizations, namely CIECA – Commission Internationale des Examens de Conduite Automobile, CITA – International Motor Vehicle Inspection Committee, IVV - International Association for Driver Education. As a member of ERIC - European Road Information Centre, HAK participates in pan-European touring and road information distribution.
Main tasks
HAK will provide IVS-equipped vehicles for the Croatian pilot. They will also participate to the verification tasks and to the integration of eCall to the road assistance.
Ericsson Nikola Tesla (ENT)
Ericsson Nikola Tesla (ENT) is a Croatian company, and the largest specialised provider of telecommunications products, solutions and services in Central and Eastern Europe. The company employees more than 1600 people and has been in business for sixty successful years. Today, more than fourteen years after Ericsson became its major share-holder, ENT is an expert centre in the field of information and communications technology and a significant constituent part of Ericsson in the market unit Central Europe. ENT is mainly focused on design and development of innovative ICT solutions and services, including design, planning, and engineering of multi-service, mobile (GSM, GPRS and UMTS systems), transport and business communication networks, as well as application and service development based on mobile Internet for regional and global fixed and mobile telephony operators. ENT is developer and provider of e-systems (mainly in e-health, but also in transport, public safety and location-based services domains) solutions as well as system integrator in the ICT domain. The ENT has been participating in several EU R&D projects in the ICT Work programme, mainly in technical roles.
Main tasks
During the pilot, ENT will participate to the system integration activities by taking care of the network and PSAP adjustments in support of eCall and for the advanced services as well as providing laboratory for eCall verification. ENT will also contribute to the verification activities and to the certification analysis.
Other parties involved
Other parties involved include other members of Croatian eCall pilot consortium as it follows:
Ministry of Sea, Transport and Infrastructure and Croatian Post and Electronic Communications Agency will contribute to the pilot with the preparation of the regulatory framework for the eCall implementation.
Ministry of Interior is responsible for the emergency service (police) and the implementation of the eCall regulatory framework.
Ministry of Tourism will provide the assistance in integration of the eCall service with traffic and tourist information services.
Central State Administrative Office for e-Croatia will contribute with activities related to advanced service development and the eCall integration with the other e-Government systems.
Renault SA (France), SkyMeter Corp (not member of consortium) and Provatis Corp (not member of consortium) will provide the IVS-equipped vehicles, validate the eCall service and participate in evaluation methodology development and data analysis. There is a possibility that other IVS manufacturers also participate in WP3 Operations by providing their IVS units for test.
MNOs Tele2 and VIPNET will support the pilot by provision of mobile communication network support to eCall.
Hrvatske autoceste is a Croatian motorway operator, responsible for operating and maintenance. The company will contribute to the pilot by participating in SOP and methodology development, and eCall validation.
Fakultet elektrotehnike i računarstva will participate in evaluation methodology development, and eCall performance validation.
P. Z. Auto, the Croatian representative of Volkswagen AG, will provide the IVS-equipped vehicles and participate in eCall validation.
Institut prometa i veza will participate in the eCall performance validation and the eCall evaluation methodology development, providing its road traffic expertise.
Czech Republic Short description
HeERO pilot project in Czech Republic will test IVS from two vendors - Sherlog Trace and Telematix. ECall is transmitted through Telefónica Mobile Network specially adjusted by eCall Flag functionality and eCall reception will be realised in the PSAP “testing platform” which truly simulates the PSAP 112 operating system and is usually used for the new PSAP SW / functions verification. TPS interface as well as data flow towards Traffic management system will be tested.
Figure 1: eCall Pilot Site Architecture (Czech Republic)
eCall project architectural overview
eCall will be in general routed to the appropriate PSAP based on caller location at the time of emergency set up activation - origin dependent routing. Basic routing parameter is so called Network Routing Number (NRN). NRN is generated by origin mobile exchange that handle emergency set up of the caller and it corresponds to the region where the caller is located and appropriate PSAP centre should receive and handle the call. During HeERO project eCall will be routed via mobile and fixed network to the local exchange, where the PSAP testing platform is connected via ISDN 30 link. NRN will be in the future also used by PSAP CCD (Call Centre Distribution) part for automatic call distribution to the call taker in respective region.
eCall solution will be integrated to the existing system for reception and handling of E112 in Czech Republic.
PSAP testing platform integrates:
2 OmniPCX Enterprise PBX (R 10) of Alcatel Lucent
CCD (Call Centre Distribution)
Genesys solution - TServer (R 7.6.003.08)
1 CCIVR server on Windows 2008 Server
1 PSAP Application Server on Linux Red Hat 6
Call taker application for 7 operators
VIN decoder
Communication module with interfaces to external systems
GIS
The PSAP eCall modem is a component designed to be one element of the PSAP system. It is an Application Server (AS) designed to be integrated into the Alcatel SIP Network and run on a Linux platform. This component is connected to the PABX via SIP Trunk. External calls received from IVS through the PSTN network are routed to this external AS. The PABX forwards the call and, if required, converts the voice format using its interval media gateway. The eCall modem accepts incoming calls only in G711 codec format.
As soon as the RTP channel is started, an eCall voice dialog with the IVS system starts. The normal issue is the reception of a 140 bytes data frame of MSD. When this reception is OK, the eCall modem initiates a dialog with an external component named CCIVR. The role of the CCIVR is to attach the received data to the call using the Genesys 'Attach Data' concept and routes the call to the agent group – pilot CCD.
When operator takes the call, its call taker application is in charge to get attached data – all information provided in the MSD. Then the operator is in audio communication with the occupants of the vehicle.
Application superstructure – Call Taker application of Vitkovice IT Solutions, is responsible for:
MSD handling
presentation and visualization of MSD and decoded VIN in call taker application
visualization of incident location in GIS
implementation of VIN decoder interface
transmission of MSD and VIN data to the Emergency Rescue systems (Fire Rescue Service, Police and Ambulance)
transmission of eCall data into the Traffic Management System
implementation of TPS interface
Functional modules:
eCall handling (call reception, resend MSD, call-back)
eCall data distribution
eCall data visualisation (Event form, GIS map)
VIN decoder interface
Traffic mgt interface
TPS interface
TDS handling
Involved parties
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