1 Pilot operation preparation report Version number

Germany

The following steps will be performed during an eCall reception

1. 
   The PSAP receives an incoming Call at the eCall phone line
   
2. 
   The PSAP eCall switch hardware receives the MSD and sends it to the eCall Centre
   
3. 
   The eCall Centre decodes the MSD and adds EUCARIS and VIN information
   
4. 
   In the PSAP, the voice call is transmitted to the internal PBX
   
5. 
   The PSAP Operator accepts the call on the phone
   
6. 
   The operator’s PSAP software retrieves the MSD information from the eCall Centre and displays it on the screen
   
7. 
   The operator talks to the caller to find out additional information about injuries (how badly, is it possible to reach the injured, can they be taken out of the vehicle), situation ((short description of the accident, who is involved?), environment (Is any vehicle on fire and how many), passengers (preconditions, pregnancy)
   
8. 
   The Centre immediately notifies of the accident the following:
   

1. 
   Emergency Medical Dispatcher of the Emergency Medical Service,
   
2. 
   Operational Communications Centre of the Police Administration,
   
3. 
   Operational centre of the legal entity in charge of maintenance and management of the highway section on which the accident happened,
   
4. 
   Competent fire fighting unit.
   
5. 
   TMC
   

9. 
   When the forces in the field cannot cope with the situation, they may require additional teams either through their internal communications or through the Centre.
   
10. 
    In case of road accidents involving a large number of fatalities, victims and major damage, the PSAP notifies other PSAPs.
    
11. 
    Emergency services notify the PSAP of the course and end of the operation, as well as consequences of the accident. The PSAP creates a comprehensive report.