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REFERENCE

  1. Jacques Derrida, "Force and Signification,‖ Writing and Difference (London : Routiedge and Kagan Paul, 1978) p.8

2. The Complete Works of William Shakespeare (London: Atlantis, 1980) p. 737

3. The essay is included in Contemporary Literary Criticism ed. by Robert Con Davis and Ronald Schleifer (New York & London: Longman, 1984) pp. 230-



The Electronic Nose

Submitted by : Dr. S. Viswanadha Raju Professor, Department of Computer Science & Engineering

JNTU, Hyderabad.

&

M. Naveen Kumar Research Scholar Ph.D in Computer Science Dravidian University

E-Mail: mahinaveen@gmail.com Phone: +91-9848060484

Electronic Nose (eNose) is a device used to detect and recognize odours/vapours, i.e. a machine olfaction device with an array of chemical sensors.

"An electronic nose is an instrument which comprises an array of electronic chemical sensors with partial specificity and an appropriate pattern recognition system, capable of recognizing simple or complex odours"

The most common use at the present time for the eNose is within the food and drink industries. In addition to this field, eNose can be used in other areas such as petroleum qualitative and quantitative analysis, detection of explosives, classification and degradation studies of olive oils, development of a field odour detector for environmental applications, quality control applications in the automotive industry, discrimination between clean and contaminated cows' teats in a milking system, cosmetic raw materials analysis, plus many other important areas such as in the medical and space fields.

The principle of eNose is that it uses an array of sensors, whether in the form of different types of polymers or via the use of metal oxide semi conductors, the principle here is still the same.

When molecules from any element deposited on the surface of the sensor, the electrical conductivity changes, as and when the surface expands. This is the basic idea of how eNose works i.e. change of the sensor resistance when the sensor exposed to odours/vapours.

The pattern displayed on the monitor for each particular resistance is unique (i.e. the type of odour or vapour of a particular sample). In this way it is possible to distinguish a sample from another or the state/condition of the sample itself, as the headspace from each sample has a unique signature on the eNose sensors resistance.

Brief History

It is difficult to pin point the exact date of "when and how" the idea of designing a system, which can mimic the human nose, came about. However, the following dates with devices give a better understanding of how the design progressed for a machine olfaction devices (MOD) system. The MOD design led eventually for the conceptualisation of the eNose.

Please note that an eNose differ from other types of MOD by simply having multiples sensors, while other devices may have one sensor only or simply the mechanism itself differ substantially from the eNose basic working principles.

The name MOD, therefore, cover devices such as eNoses i.e. devices with multiple sensors, as well as devices with single sensors - or those devices which operate on a different design principles.

The four following dates are important in the history and development of the eNose:

1. The making of the first gas sensor, Hartman 1954

2. Constructing array of 6 termistors, Moncrief 1961

3. First Electronic Nose, Persaud and Dodd, 1982

4. Ikegami (Hitachi Research Laboratory, J) array for odour quality - 1985

Therefore, the first recorded scientific attempt to use sensor arrays to emulate and understand mammalian olfaction was carried out by Persaud and Dodd in 1982 [3], at the University of Manchester Institute of Science and Technology.

A device was built with an array of three metal-oxide gas sensors used to discriminate among twenty odorous substances. Using visual comparison for the ratios of the sensor responses, they obtained the pattern classification.

The name itself "Electronic Nose" used for the first time during 1988 and has come into common usage "as a generic term for an array of chemical gas sensors incorporated into an artificial olfaction device" [3][4] after the introduction of this title at a conference covering this field in Iceland 1991. From that point, the idea and the principles of the eNose has grown and developed into different fields across the globe.

Historically speaking, there are two different types of eNoses (Pearce 1997):


  1. Static odour delivery.

  2. Mass-flow systems.

As the two names suggest, the basic mechanism for the first type is that there is no odour flow but simply a flask contains the sensors array with a fan at the top to distribute the flow within the flask. This type was the design of the first eNose in 1982.

The second type which is very popular now is where the odour flows within the system. Most eNoses designs are made in this way.

To complete this brief historical outlook concerning the eNose, it is a good idea to look at the basic schematic comparison between human and electronic noses [6], summarized in the following two sections.

The Human Nose[6]

There are millions of self generated receptors (over 100 million) with selectivity classes can range from 10 to 100.

The human nose is very adaptive but unlike the eNose, saturation can happen and that is one of the reasons why it operate only for a short periods of time. Variety of odours can be identified, plus it can detect some specific molecules but it cannot detect some other types of simpler molecules.

As a biological system, infection can take place, which may affect the ability to smell.

And finally, smelling can be associated with various experience and memory.

The eNose [6]

Approximately 5 - 100 chemical sensors manually replaced. In comparison with the human nose, it is not possible to reduce automatically the number of signals to a particular one.

As the eNose continue to develop, it is possible in the future to become adaptive, it is also unlikely to become saturated and can work for a long periods of time.

If pattern recognition hardware provided within the device, then new real-time signal treatment can occur. Unlike the human nose, eNose needs to be trained for each application. It can detect simple molecules but it cannot detect some complex molecules at a low concentration.

The eNose can get poisoned (sensors' malfunction); at the same time it is possible for eNose with multi-sensors to be associated with other functions and recognitions.

How eNose work?

A number of operation parameters are usually required in order for the eNose being able to function "to a maximum effect". These operation parameters can be:



  1. Setting up the temperature for the sample incubation

  2. The size of the sample.

  3. The rate of injection.

  4. The quantity of injection.

  5. The added solvent being used.

  6. Flow rate.

  7. Sensor type.

  8. Sensor operational parameters.

The above are just examples; however, there can be other factors as well.

As mentioned briefly earlier on, the principle of eNose is mainly rests with the one or more (an array) of vapour-sensitive detectors (sensors). Usually the detector is made up from certain type of sensitive materials which its characteristic or behaviour change in response to absorbed or adsorbed molecules. As we measure the changes in each sensor, identification can be made for the unknown odour(s) by comparing it with the library data.



Conclusion

eNose devices have been developed over the past 20 years to perform a variety of identification tasks in various industries. However, merely a few years ago, the majority of work and publication related to this field were mostly restricted to the area of research. These days, various types of commercially available eNoses can be purchased anywhere in the world.

The reason for the relatively fast development and commercialization of these devices is because they attracted new interest in their application in the fields of food, environment, medical diagnosis, industries, security and other related areas.

References

[1] Ampuero S., Bosset J., O., (2003) "The electronic nose applied to dairy products: a review" Sensors and Actuators B 94 (2003) 1-12.

[2] Perera, A., Sundic T., Pardo A., Gutierrez-Osuna R., Marco S., (2002)"A Portable Electronic Nose Based on Embedded PC Technology and GNU/Linux: Hardware, Software and Applications" IEEE SENSORS JOURNAL, VOL. 2, NO. 3, JUNE 2002 235.

[3] Stetter J.R., Penrose W. R. (2001 )"THE ELECTROCHEMICAL NOSE" Department of Biological, Chemical and Physical Sciences Illinois Institute of Technology - Chicago, IL 60616, USA.

[4] Briand D., Stephan Heimgartner S., Gr´etillat M-A., Schoot B., Rooij N. F.( 2002) "Thermal optimization of micro-hotplates that have a silicon island" J. Micromech. Microeng. 12 (2002).

[5] Davide, F.; Holmberg, M; Lundstrom, I.; (2001) 12 " Virtual olfactory interfaces: electronic noses and olfactory displays" Communications Through Virtual Technology: Identity Community and Technology in the Internet Age .

[6] Nagle, H. T., Schiffman, S. S., Gutierrez-Osuna, R.(1998) "The How and Why of Electronic Noses" IEEE Spectrum September 1998,


Analysis of e-Governance Services for effective



Communication to Citizens in Odisha State”

Research Scholars

1. Dr. A. K. SRIVASTAVA

PROFESSOR & HEAD

DEPARTMENT OF PHYSICS

Dr. C.V. RAMAN UNIVERSITY

KOTA, BILASPUR (C.G.)

2. RAGINI SHUKLA

ASST. PROFESSOR


Dr. C.V. RAMAN UNIVERSITY
KOTA, BILASPUR (C.G.)

3. GUNA SEKHAR NETHETI

M.PHIL [CS] STUDENT
Dr. C.V. RAMAN UNIVERSITY
KOTA, BILASPUR (C.G.)

ABSTRACT

In today’s information technology environment, e-governance has become the essential part for the citizens to interact with the government. Through e-governance, citizens of India would like to save their cost and time for availing different services provided by government.

Govt. of India understands the demand of citizen’s perspective and prepared the National e-Governance Plan (NeGP) with an aim to make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man.

Including with GOI strategy of NeGP, Odisha state government have also taken various innovative steps to promote e-Governance for IT implementation and delivery of services to the citizens online.

The aim of this paper is to find and analyze all the citizen centric e-governance services available in Odisha state in terms of its cost, ease of access, scope and transparency.

1. INTRODUCTION

Today’s world is internet driven and everything is going to be internet enabled. The common citizens are getting internet services within low cost and they are seeking all the services provided by government should be e-enabled. Government reformers are changing their strategy towards e-governance as it is the best channel to communicate citizens and to achieve good governance and transparency.

Since last decade, Government of Odisha automated many citizen centric services to e-Governance services. Many national level and state level e-Governance services which include G2G and G2C were implemented with the help of National e-Governance Division, National Informatics Centre (NIC) and Odisha Computer Application Centre (OCAC).

The citizen centric e-governance services can be categorized based on the nature of service and government department delivering the services. Fig 1 shows the identified major citizen centric e-governance services facilitating by government to citizens of Odisha state.



Fig 1: Categories of e-Governance Services in Odisha state

Beyond the services identified by the categories mentioned in Fig 1 there are many other services indirectly act as G2C but considered as G2G. Those services were not taken into consideration for analysis in this paper. The services which are directly beneficial to the citizens of Odisha state only were analyzed in this paper.



e-District/CSC

e-Municipality

Odisha

Online

Passport

Seva

Odisha

Tax

Other

e-Services

Caste

Certificate



Birth & Death Certificates

Electricity Bill

Fresh / Re-issue of Passport

e-Waybill

e-Procurement

Residence

Certificate



Trade Licence

Water Tax

Track Application Status

e-TransitPass

e-Abhijoga

Income

Certificate



Property/Holding Tax







e-VAT Clearance Certificate

eNijukti

Legal Heir

Certificate



Water Connection & Charges







e-filing

(VAT/CT/EST)



Transport

(Vahan & Sarathi)



Certify Copies of ROR

Building Plan







e-No Deduction Certificate

e-Counselling

Solvency

Certificate















PRERANA

(e-Scholorship)


















Standardization of District Portals


Table 1: List of services under different categories of e-Governance services in Odisha State
2. OBJECTIVES OF THE STUDY

The objectives of the study are as follows:



  1. To find the available citizen centric e-governance services in Odisha.

  2. To observe the impact of e-governance services availed by citizens.

  3. To do the comparative study of e-governance services versus manual services with respect to cost of availing, ease of access, scope and transparency.

  4. To study the efficiency level of government organizations after converting the manual services into the e-governance services.


8. REFERENCES:

[1] Das, Rama Krushna ; Patnaik, Sujata ; Padhy, Arati Kumari ; Mohini, Chinmaya "Service Oriented Layered Approach for E-Governance System Implementation" 2014 International Conference on Information Technology (ICIT), 2014 , Page(s): 293 – 298

[2] Bannister, Frank ; Connolly, Regina "New Problems for Old? Defining e-Governance", 44th Hawaii International Conference onSystem Sciences (HICSS), 2011, Page(s): 1 – 10

[3] Singh, A. ; Goyal, D.P. ; Sharma, S. "Knowledge Management and E-governance: A Case Study of E-kiosk in India", 2012 Seventh International Conference on Knowledge, Information and Creativity Support Systems (KICSS), 2012 , Page(s): 111 – 117

[4] Bhudeb Chakravarti and M. Venugopal, “Citizen Centric Service Delivery through e-Governance Portal – Present Scenario in India”, White Paper published by National Institute for Smart Government (NISG), Hyderabad, India, May 2008.

[5] Saeed, M. ; Bharali, J. ; Bhowal, A. "E-governance service delivery - an assessment of Community Information Centre Model in India", 2010 International Conference on Advances in ICT for Emerging Regions (ICTer), 2010, Page(s): 22 – 31

[6] Dr. S P Kulshrestha, "Public Service Delivery System & E-governance" CSI Communications, July 2013, Pages 18-20

Websites:


  1. http://en.wikipedia.org/wiki/E-Governance

  2. http://india.gov.in/e-governance

  3. http://deity.gov.in/content/e-governance

  4. http://www.nceg.gov.in/

  5. https://egovstandards.gov.in/

  6. http://www.orissaonline.gov.in/site/default.aspx

  7. http://edistrictorissa.gov.in/edistrict/index.php

  8. http://www.oesl.in/

  9. http://bhulekh.ori.nic.in

  10. http://www.ocac.in/

  11. www.oswan.gov.in/

  12. https://www.ulbodisha.gov.in

  13. http://ebloodbank.nrhmodisha.in/

  14. http://orissa.gov.in/portal/default.asp

  15. http://apps.nic.in

  16. http://central.ortpsa.in

Customers’ Satisfaction from FinancialServices of Indian Public Sector BanksA Study on State Bank of India

Submitted by: Savita Dhawan Research Scholar Computer Science


General Scenario

SBI is one of the most promising and developing nationalized bank of India. Since its establishment it has been taking high rise growth over the accounts of its customers in merchant savings and corporate fields. Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Its importance varies by products, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. Retail stores often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale; the perceived success of such interactions being dependent on employees "who can adjust themselves to the personality of the guest," according to Micah Solomon quoted in Inc. Magazine. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.



SBI Growth Rate

Years

63%

2009

67%

2010

68%

2011

69.46%

2012

71%

2013

From the above findings it was found that one of the S.B.I.Bank provided services is Online transactions. That is not much known to the customers, therefore the Bank management should take efforts to make awareness among the general public about online facilities. 2. Since 73% of the customers using savings account deposits in every Bank. So the Bank management should think of introducing new schemes regarding savings accounts and marketing those to the customers. 3. While discussing with the customers about suggestions they want more information on loans with interest rates provided by the Bank. So the Bank should employ some contact persons through a toll free number. 4. Since 23% of the Respondents were dis-satisfy on transactions at Bank and time consumed too. To avoid this problem the Bank management should recruit more employees. 5. Majority of the customers will prefer online bill payment facility provide by S.B.I.Bank. so the management should give low service charges and offering prices on Online Bill Payments. 6. Advertisement of S.B.I.Bank is very less when compared with the competitors. It may leads to switching on other Banks. To overcome the Bank management should promote more advertisements through various advertisement vehicles. 7. Most of the customers felt that opening of an account is very difficult in the Bank. So the management should take care on new customers as well as old customers 8. Only24% of the customers will aware of the availability of shares in stock exchange. So the management should display their types of securities like equity shares, bonds, debentures etc in their branches. 9. The discussions of the customers, mostly to expanding of the branch for their convinence.The management try to expand the branch for customers’ convenience. 10. Since private sector Banks are the main competitors of the SB.I.Bank.So the Bank management should always work out special market strategies to retain the current customers and also bring out the market share of S.B.I.Bank customers, by regular advertisements, improving service quality, introducing new schemes for the customers.

Conclusion: Some light was shed on some negative factors also like creating an awareness on online transactions, interest rates on loans, A.T.M. facilities etc.,That’s why Some suggestion were provided to the management like concentrating on Online services, solving banking problem with a quick time and promote loan facilities like industrial,business,agriculture,individual loans etc, with an attracting advertisements.

References:

AIEER REPORT 2010

AIEER REPORT 2009

AIEER BANKING REPORT 2009

M. Kailash, A Study on Customer Satisfaction with Service Quality in Indian Public and Private Sector Banks: Golden Research Thoughts (March 2012) [6].

Hummayoun Naeem, Asma Akram and M. Iqbal Saif, 'Service Quality and Its Impact on Customer Satisfaction: An Empirical Evidence from The Pakistani Banking Sector', International Business & Economics Research Journal –December 2009 Volume 8, Number 12 pp. 99-104 [7].

Uma Sankar Mishra, Bibhuti Bhusan Mishra, Saroj Kanta Biswal and Bidhu Bhusan Mishra, ―Employee Evaluations of Customer Satisfaction: A Comparative Study between Public and Private Banks in India‖, International Research Journal of Finance and Economics ISSN 1450-2887 Issue 59 (2010), pp134-144

Dr. C.K. Amravati Finance Report 2011



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