UPSModulesandRelatedEquipmentMounting. This equipmentshall be mounteddirectly on theraised floor.Coordinateadditionalraised floorpedestalsrequiredtosupportequipment,if any,withtheGeneralContractor.
MANUFACTURER'SFIELDSERVICE ServicePersonnel.
The UPSmanufacturershall directlyemployanationwideserviceorganization,consistingof factorytrainedfieldservicepersonneldedicatedtothestart-upand maintenanceofUPS and powerequipment.
The manufacturershall provideanationaldispatchcentertocoordinatefieldservice personnelschedules.Onetoll-freenumbershallreacha qualifiedsupportperson 24 hours/day,7 days/week,365 days/year.Ifemergencyserviceisrequired,telephone responsetimeshall be20minutes orless and on-siteresponsetimeshall befourhours or less.
Twolocal customerengineersshall be assignedto the site witharegionalofficeasa backup.Daily automatedreportsshall besuppliedto the regionalofficeto documentfailed equipment.Automaticescalationproceduresshallnotify the nationalsupportmanagerifa site is not functioningwithin 24hours. AutomatedSite Monitoring.
The UPSmanufacturershall provideasanoptionanautomatedsite monitoringservice. Thisserviceshall bestaffedbya qualifiedsupportperson24hours/day,7days/week,365 days/year.Atthe detection ofanalarmwithinthe UPS,the SCC (System Control Cabinet)shallinitiate communicationswiththe monitoringservice.The monitoringserviceshall becapableof downloadingall existingUPSsystemalarmstoallowdispatchofa serviceengineer with repairparts. ReplacementParts Stocking.
Partsshall beavailablethrough anextensivenetworktoensurearound-the-clockparts availability throughoutthe country.
Recommendedsparepartsshall befullystockedby local field servicepersonnelwithback- upavailablefromnationalparts centerand the manufacturinglocation.Thenationalparts centerCustomerSupportParts Coordinatorsshall beon-call 24hours a day,7days a week, and 365 days a year for immediateparts availability.Parts fromthe nationalparts centershall beshippedwithin 4hours onthenextavailableflightoutand deliveredtothe customer'ssite within 24hours. UPSMAINTENANCETRAINING
Maintenancetrainingcoursesfor customeremployeesshall be availablebytheUPS manufacturer.This trainingis inaddition to thebasicoperatortrainingconductedasa partof thesystemstart-up.
Thetrainingcourseshall coverUPStheory,location ofsubassemblies,safety,battery considerationsandUPSoperationalprocedures.ThecourseshallincludeAC-to-DCconversion andDC-to-ACinversiontechniques aswellascontrol,metering,andfeedbackcircuits to the Printed CircuitBoard(PCB)level.Troubleshootingandfaultisolationusingalarminformation andinternalself-diagnosticsshall bestressed.
MAINTENANCECONTRACTS
Acompleteofferingofpreventiveandfull-servicemaintenancecontractsfor boththeUPS systemandbatterysystemshall be available.
OPERATORTRAINING Themanufacturer'sstartuprepresentativeshall provideminimumof(8) hours ofoperatingand maintenancetrainingto theOwner'smaintenancepersonnel.Trainingshall be providedat times convenientto theOwner.ApprovedOperatingandMaintenanceManualsshall be availableto theOwnerpriorto thetrainingsession.