State exclusive web site with secure on-line ordering and contract information: http://swextranet.alltel.com/accounts/wi
Sales, Service and Customer Support
Single point of contact: Anne Thicke
State of Wisconsin Liaison
1115 Riders Club Road
Onalaska, WI 54650
608-779-7515
608-779-7510 (fax)
anne.thicke@alltel.com
Alltel Communications Account Executives and Escalation Contacts for State of Wisconsin Order |
Contact
|
Telephone
|
Email
|
1st
| Anne Thicke
State of Wisconsin Liaison
|
(608) 779-7515
(608) 797-9700 – mobile
|
anne.thicke@alltel.com
|
2nd
| Lisa Speth
Key Account Representative
|
(608) 642-5535
|
lisa.speth@alltel.com
|
3rd
| Jamie Dirks
Key Account Representative
|
(608) 779-7500
(608) 780-7041 – mobile
|
jamie.dirks@alltel.com
|
4th
| Dave Hoard
Business Sales Representative
Counties of Burnett, Washburn, Polk, Barron
|
(715) 491-7358 – mobile
|
david.hoard@alltel.com
|
| Diedre Grunseth
Business Sales Representative
Counties of Ashland, Iron, Bayfield, Sawyer, Rush
|
(715) 563-2295 – mobile
|
diedre.grunseth@alltel.com
|
| Pat Callahan
Business Sales Representative
Counties of Eau Claire, Chippewa, Pepin, Dunn, Buffalo, Pierce, St. Croix
|
(715) 577-1444 - mobile
|
pat.callahan@alltel.com
|
| Hallie Moline
Business Sales Representative
Counties of Eau Claire, Chippewa, Pepin, Dunn, Buffalo, Pierce, St. Croix
|
(715) 577-5505 - mobile
|
hallie.moline@alltel.com
|
| Corey Eddy
Business Sales Representative
Counties of Monroe, Jackson, Trempealeau, Clark
|
(608) 797-6000 – mobile
|
corey.eddy@alltel.com
|
7th
| Becky Bartoszek
Business Sales Manager
|
(920) 511-9999
|
rebecca.bartoszek@alltel.com
|
6th
| Bill Ashburn
V.P. & General Manager of WI
|
(920) 841-1234
(920) 841-4321 – mobile
|
bill.ashburn@alltel.com
|
7th
| |
800-255-8351
|
|
Customer Service Center: 800-255-8351
Basic Equipment Package
Nokia 3587i handset, carrying case, headset, battery, AC adapter, DC adapter.
Users requiring alternate equipment may receive a one-time credit of $100 to be applied to the retail list price of alternate equipment. Credit is available only at the time of account activation.
Features
Short-Text Messaging (in limited markets)
Call Forwarding
Three-Way Calling
Caller ID
Voice Mail
Call Waiting
Detailed Billing
Alltel Communications FEIN
34-086-8285
Billing Miscellaneous Charges
Universal Service Fund (USF): Calculated at 28.5% of the total billed service, usage and access charges multiplied by the quarterly FCC determined contribution factor.
Regulatory Cost Recovery Fee: $0.56
Telecom Connectivity Fee: $0.59
Per Amendment #2, effective 10/1/04, fees other that USF shall be equal to or less than $1.15 per line per month for the remainder of the contract.
Rates
State Rate Plan – Home Footprint is entire State of Wisconsin
$4.75 Monthly access
$0.09 Per minute
$0.00 Intrastate roaming
$0.79 Interstate roaming
$0.15 Long distance – calls originating in Wisconsin and terminating outside the State of Wisconsin
$0.40 Long distance – calls originating outside the State of Wisconsin
Alternate Rate Plans
15% discount. DOA waiver required.
“Bleed Over” Border Towers
Midwest Wireless – Austin, MN
Midwest Wireless – Independence, IA
Verizon – Minneapolis, MN
Verizon – Duluth, MN
Verizon – Two Harbor, MN
Alltel Communications – Ironwood, MI
Per Amendment #2, these border towers were added to billing systems. Roaming charges should be void. Should there be roaming charges and user remained within state border contact Anne Thicke, 608-779-7515, to report problem and receive credits.
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