Customer Service Center: 800-305-2501, Monday – Friday, 8 a.m. – 5 p.m.
888-944-9400, Non-business hours
Roam Support Help Desk: 888-872-7462
Roamer Verification & Reinstatement (RVR) PIN = 2355. Needed on CDMA handsets in New York, New Jersey and San Diego.
Basic Equipment Package
Nokia 3586i handset, carrying case, headset, battery, AC adapter, DC adapter.
Users requiring alternate equipment may receive a one-time credit of $110 to be applied to the retail list price of alternate equipment. Credit is available only at the time of account activation.
Features
Call Forwarding
Three-Way Calling
Caller ID
Voice Mail
Call Waiting
Detailed Billing
U.S. Cellular FEIN
36-336-3349
Billing Miscellaneous Charges
Universal Service Fund (USF): $0.78 per line per month
Rates
State Rate Plan – Home Footprint is entire State of Wisconsin
$4.75 Monthly access
$0.09 Per minute
$0.00 Intrastate roaming, excluding St. Croix County)
$0.75 Interstate roaming, St. Croix County and outside Wisconsin
$0.00 Intrastate long distance
$0.00 Interstate long distance
Alternate Rate Plans
DOA waiver required.
Cingular Wireless
Sales, Service and Customer Support
Single point of contact: Pat Carney
Major Account Executive
2810 Crossroads Dr., Ste. 4200
Madison, WI 53718
608-240-2241
608-240-2260 (fax)
patricia.carey@cingular.com
Customer Service Center: 800-552-1551 or 611 from your Cingular cellphone for service issues 877-WI-STATE (877-947-8283 for billing issues
Basic Equipment Package
Nokia 6340i handset, carrying case, headset, battery, AC adapter, DC adapter.
Users requiring equipment other than the basic equipment may receive a one-time credit that mirrors Cingular’s current promotional prices of equipment in the basic package (a minimum of $105) to be applied to the retail list price of alternate equipment. Credit is available only at the time of account activation.
Features
Call Forwarding
Three-Way Calling
Caller ID
Voice Mail
Call Waiting
Detailed Billing
U.S. Cellular FEIN
75-190-5705
Billing Miscellaneous Charges
Universal Service Fund (USF): $0.55 per line per month
Rates
State Rate Plan
$6.95 Monthly access
$0.10 Per minute
$0.49 Intrastate roaming
$0.49 Interstate roaming
$0.00 Intrastate long distance
$0.00 Interstate long distance
Authorized User/Local Government Rate Plan
$8.95 Monthly access
$0.12 Per minute
$0.60 Intrastate roaming
$0.60 Interstate roaming
$0.15 Intrastate long distance
$0.15 Interstate long distance
Alternate Rate Plans
DOA waiver required.
ATTACHMENTS
U.S. Cellular
-
Acquiring Phones and Accessories
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State of Wisconsin Regional Contacts
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State of Wisconsin Cellular Authorization Form
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Installation Centers
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Authorized Repair/Replacement Process
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Repair/Replacement Form
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Contract Amendment #1 – Clarification of Section 5.9.1 and Correction of Rate Plan
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Contract Amendment #2 – State Rate Plan for Authorized Users/Local Governments
Alltel Communications
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Procurement Process
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Cellular Authorization Form
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Contract Amendment #1 – New State Rate Plan
CellularOne
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Procurement Process
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Cellular Authorization Form
Cingular Wireless
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Procurement Process
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Cellular Authorization Form
U.S. Cellular - Acquiring Phones And Accessories
Ordering Options:
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On-line at http://www.uscellular.com/sow/
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Via email using U.S. Cellular State of Wisconsin Authorization Form
The State of Wisconsin contract requires the purchase of phones and services directly from a U.S. Cellular Major Account Executive (only).
This is the Authorization Process for purchasing cellular phones and accessories, setting up new lines of service, and upgrades.
New phone process:
-
If necessary, call U.S. Cellular Regional Contact for phone type and accessory selection information. The Basic Equipment Package (Nokia 3586i, ear bud headset, car charger, case) is the only current No Charge Package and is Vendor Owned.
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Use On-line Order Process (http://www.uscellular.com/sow/) “Request New Service Tab” (see NOTE below)
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At the end of the process, PRESS “Submit” and your order will be transmitted to the US Cellular Order Desk. You can expect delivery within 5-7 business days.
Upgrade phone process (State Owned Phones – Only):
-
If necessary, call U.S. Cellular Major Account Support at 800-305-2501, Ext. 4222 and ask if present phone is in or out of contract and what model phone is activated.
-
Select phone and accessories for phone you are ordering on-line; “Upgrade Service Tab”. Call Regional Contact for information.
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Use On-line Order Process (http://www.uscellular.com/sow/) (see NOTE below)
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At the end of the process, PRESS “Submit” and your order will be transmitted to the US Cellular Order Desk. You can expect delivery within 5-7 business days.
Accessories Only process:
-
If necessary, call U.S. Cellular Major Account Support at 800-305-2501, Ext. 4222 and ask what model phone is activated.
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Select accessories for phone you are ordering on-line (http://www.uscellular.com/sow/) “Upgrade Service Tab”. Use the “SKIP” button to get to accessory page. Call Regional Contact for information.
-
Use On-line Order Process (see NOTE below)
-
At the end of the process, PRESS “Submit” and your order will be transmitted to the US Cellular Order Desk. You can expect delivery within 5-7 business days.
NOTE: Use the On-line Order Process http://www.uscellular.com/sow for ordering, State or Vendor Owned, new or upgrade phones and accessories. A purchasing agent, telecommunications manager or other authorized signer with the following information, may only complete the order process:
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Agency Name (PLEASE ENTER THE ACCOUNT NUMBER ON THIS LINE)
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Bill to address
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Ship to address
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Contact person
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Payment method; agencies may use the bill to airtime account procedure or Purchasing Card
Enter all (*) items on the form or the process will not be completed.
The U.S. Cellular Major Account Executive or a Sales Support Specialist will deliver or ship the products to your location.
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EMAIL or fax to U.S. Cellular Major Account Executive
U.S. Cellular State Of Wisconsin Regional Contacts
Major Acct Executive
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Number
|
Email Address
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Mary Kay Roseneck - Dane & Dodge Counties (Doc, Uw, Dot, St Senate, Dnr)
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608-575-0055
Fax-608-285-7672
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marykay.roseneck@uscellular.com
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Al Burns - Dane & Dodge Counties (All Other Agencies)
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608-575-6611
Fax-608-285-7667
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albert.burns@uscellular.com
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John Mootz – La Crosse, Vernon, Monroe, Juneau, Adams, Portage, Crawford & Wood Counties
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608-792-1001
Fax-608-285-7450
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john.mootz@uscellular.com
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Jerry Gurtner – Iowa, Grant, Richland, Sauk & Columbia Counties
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608-963-2600
Fax-608-285-7693
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jerry.gurtner@uscellular.com
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Dan O’day - Fond Du Lac, Winnebago, Green Lake, Outagamie, Marquette, Waupaca
& Waushara Counties
|
920-738-7787
Fax-920-450-1254
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daniel.oday@uscellular.com
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Tris Ruffalo – Manitowoc, Calumet, Brown, Kewaunee, & Door Counties
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920-366-2727
Fax-920-360-3578
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tris.ruffalo@uscellular.com
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Andrea Humphrey - Rock, Walworth, Green, Lafayette & Jefferson Counties
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608-751-3000
Fax-608-289-3311
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andrea.humphrey@uscellular.com
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Kim Hood - Waukesha, Milwaukee, Washington, Ozaukee & Sheboygan Counties
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414-852-7575
Fax-414-430-1695
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kimberly.hood@uscellular.com
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Scott Trottier - Racine & Kenosha Counties
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262-945-1600
Fax-262-945-1660
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scott.trottier@uscellular.com
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U.S. Cellular / State of Wisconsin Cellular Authorization Form
USE “TAB” KEY FOR FIELDS, NOT “ENTER” EMAIL THIS FORM TO SOW_ORDERS@USCELLULAR.COM
Date:
Order No.
ADD-ON UPGD Accy or /Feature ADD
ACCT/MOBILE: (Present)
NEW ACCT BAN GRP:
SHIP TO ADDRESS:
Agency:
ATTN:
Address:
Address 2
City, St,:
Zip:
BILL TO ADDRESS:
Agency:
ATTN:
Address:
Address 2
City, St,:
Zip:
Contact Name:
Phone :
Standard State Rate - $4.75 per mo. / $.09 per min. or other Plan Cleared By St. of WI - DOA
PRICE PLAN:
RATE:
FEATURES : CALL FWDG CAL WTG VCE MAIL 3-W CL CALL ID CALL ID BLOK MOBILE MSG PLAN TEXT MSG DETAIL ($4.95)
BLOCK TEXT MSG (N/C) MOBILE PAGING - 50 ($6.95) ADV MOBILE PAGING - 100 ($8.95) EQPT INS ($3.95)
ACTIVATING CUSTOMER OWNED PHONE - (ESN)
USER NAME OR DEPT:
BASIC EQUIPMENT PACKAGE (Nokia 3586i, carrying case, headset, incl. battery, AC & DC adapters) OR,
OTHER PHONE – MFGR / MODEL NO.:
ITEM ID:
PRICE:
ACCESSORIES:
QTY |
DESCRIPTION
|
ITEM ID
|
PRICE EA
|
TTL PRICE
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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PHONE TOTAL:
ACCY TOTAL:
ORDER TTL:
X
Phone:
Date:
U.S. Cellular Installation Centers
|
Appleton
2740 West College Ave.
Appleton, WI 54914
(920) 738-7787
|
Madison – East
4104 East Washington Avenue
Madison, WI 53704
(608) 245-2020
|
Rockford
881 S. Perryville Road
Rockford, IL 61108-4339
(815) 399-1111
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Bluemound Retail
18525 W. Bluemound Road
Brookfield, WI 53045
(262) 641-5000
|
Madison – West
Madison Prairie - Town
255 Junction Road
Madison, WI 53717
(608) 829-4300
|
Sheboygan/Manitowoc
3124 Wilgus Avenue
Sheboygan, WI 53081
Sheboygan: (920) 451-6000
Manitowoc: (920) 684-3401
|
Delafield
2725 Kettle Court West, Suite C
Delafield, WI 53018
(414) 646-6340
|
Mayfair – Wauwatosa
2525 North Mayfair Road
Wauwatosa, WI 53226
(414) 443-7900
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Southridge – Milwaukee
5094 South 76th Street
Greenfield, WI 53220
(414) 325-2300
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Fond du Lac
479 West Johnson Street
Fond du Lac, WI 54935
(920) 924-4600
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Milwaukee
740 North Water Street
Milwaukee, WI 53202
(414) 291-3140
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Stevens Point
5301 State Highway 10
Stevens Point, WI 54481
(715) 345-5162
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Green Bay
Ashwaubenon Plaza
2813 South Oneida Street
Green Bay, WI 54304
(920) 496-4385
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Northridge – Milwaukee
8310 W. Brown Deer Rd.
Milwaukee, WI 53223
(414) 371-2260
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Tomah
1220 Superior Avenue
Tomah, WI 54660
(608) 372-0600
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Janesville
Northgate Plaza
3000 Milton Ave., Suite 113
Janesville, WI 53545
(608) 752-6699
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Onalaska
224 Crossroads Center
Onalaska, WI 54650
(608) 781-2600
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Wisconsin Rapids
4230 8th Street
Wisconsin Rapids, WI 54494
(715) 424-0420
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Kenosha
Highway 50 Plaza
5836 75th Street, Suite A
Kenosha, WI 53142
(262) 697-7480
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Racine
6100 Washington Avenue
Racine, WI 53406
(262) 884-2000
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Install Pricing:
-
$130.00 Install Fee for all domestic vehicles at U.S. Cellular install locations. (Oversized vehicles may result in an additional fee for installation)n
-
Installs done on customer’s site may be an additional fee (call store location nearest your area for details.
-
$155.00 removal and reinstallation
-
Installations by sub-contractors may differ in cost.
U.S. Cellular -- Authorized Repair / Replacement Process
Repair/Replacement Options:
-
On-line at http://www.uscellular.com/sow/
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Via email using U.S. Cellular Repair and Maintenance Form
Major Account status requires that arrangements for repair of phones and accessories be made directly with a U.S. Cellular Inventory Specialist.
This is the Authorized Process for repair / replacement of cellular phones and accessories:
-
USCC Owned: Nokia 5165 or 3586, battery, ear bud headset, AC Wall Charger (originally packaged in the Nokia phone box), cigarette adapter, and leather case provided at contract implementation (5/1/2002 or after)
-
State of WI Owned: All other cellular phones and accessories
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If necessary, call the U.S. Cellular Inventory Specialist for phone type and ESN location; and for State Owned phones, the warranty status. 608- 441- 4525
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Use the on-line Repair / Replacement process. (see NOTE below)
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Send Requests prior to 2:00 PM to facilitate U.S. Cellular’s 48-hour turn-around contract provision.
ONCE REQUEST IS RECEIVED AT U.S. CELLULAR:
-
A working phone with battery and AC Wall Charger and/or accessory will be shipped to the location listed as Ship To Address.
-
For State of Wisconsin owned phones (non-Nokia 5165 or 3586), a LOANER will be shipped. (When the State of Wisconsin owned equipment is repaired, the ship / exchange process must be used to return the loaned equipment.)
ONCE EQUIPMENT IS RECEIVED AT THE STATE USER’S LOCATION:
-
Place the defective phone with battery and AC Wall Charger and/or accessory in the box in which the working equipment was shipped, affix the enclosed shipping label, and send to the address on the label.
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Call 800-305-2501, after the prompt enter 1- 4222# to activate your replacement phone.
NOTE: The Repair / Replacement must be initiated by a State of Wisconsin purchasing agent, telecommunications manager or other designated authorized signer with the following information:
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Ship to address and contact person name & phone number
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Bill to address for account verification
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Identify and check box(s) on the form of phone and / or accessory problem(s)
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For repair charges on out of warranty or user damaged items the payment method may be: bill to airtime account procedure or Purchasing Card (The customer will be contacted before chargeable repairs are initiated.)
U. S. Cellular -- Repair & Replacement Form
Date:
State Basic Equipment Repair State Owned Repair
M OBILE NUMBER:
SHIP TO ADDRESS:
Company:
ATTN:
Address:
Address 2
City, St,:
Zip:
BILL TO ADDRESS (for eqpt. Repair charges, if necessary:
Company:
ATTN:
Address:
Address 2
City, St,:
Zip:
Billing Contact Name:
Phone :
PROBLEMS : Batt. Not Charging Cannot Call Out Cannot Rcv Call Broken
Phone Case Broken Leather Case Broken Car Chgr Broken Wall chgr
OTHER:
COMMENTS:
PHONE MODEL:
USER NAME OR DEPT:
When the requested items arrive, please send a copy of this form with the item(s) being shipped back.
Name of Telecommunications Mgr., Purchasing Agent, or Authorized Contract Signer
X
Phone:
Date:
Please EMAIL to SOW_REPAIR/REPLACEMENT@USCELLULAR.COM
Received by:
Date:
Loaner Issued: Model
ESN:
Shipped by:
Date:
COMMENTS:
AMENDMENT #1
TO CONTRACT 82059
BETWEEN
THE STATE OF WISCONSIN
DEPARTMENT OF ELECTRONIC GOVERNMENT
AND
U.S. CELLULAR
This amendment is for the purpose of clarification and correction of two items.
-
This item clarifies the final agreement between the parties for the understanding of the intent of Section 5.9.1, Maintenance, of the originalRFP-3066. Section 5.9.1 is amended to read:
Contractor shall make any necessary repairs or replacement of vendor owned equipment, regardless of cause, at no additional cost to the State. The State shall pay all reasonable costs in the case of recurring neglect or abuse of equipment that is mutually agreed upon by both parties. Contractor shall provide any necessary repairs or replacement of State owned equipment no longer under manufacturer warranty for a charge not to exceed current consumer maintenance rates. Contractor shall be responsible for shipping and delivery charges regardless of ownership.
-
This item corrects an error in Appendix A, Rate Plan of the Contract. The meeting of the minds on InterState Long Distance was no charge for that feature. Replace the original copy of the rate plan with the revised copy attached herein.
This Amendment to the Contract is complete and valid as of the date signed by the Secretary of the Department of Electronic Government.
DEPARTMENT OF ELECTRONIC GOVERNMENT
By: ______________________ By: ____________________
Title: ______________________ Title: ____________________
Date: ______________________ Date: ____________________
APPENDIX A
RATE PLANS
Primary Rate Plan for Southeast and Southwest Quadrants
|
State Users
|
Authorized Users
| Monthly Rate |
$4.75
|
$12.50
| Minutes included |
0
|
0
| Per Minute Rate |
$0.09
|
$0.09
| IntraState Roaming |
Free
|
Free
| IntraState Long Distance |
Free
|
Free
| InterState Roaming |
$0.75
|
$0.99
| InterState Long Distance |
Free
|
Free
|
AMENDMENT #2
TO CONTRACT 82059
BETWEEN
THE STATE OF WISCONSIN
DEPARTMENT OF ADMINISTRATION
AND
U.S. CELLULAR
This amendment is for the purpose of extending the State’s cellular rate plan of $4.75 per month access, $.09 per minute usage, $0.00 per minute long distance, $0.75 per minute interstate roaming and $0.00 per minute intrastate roaming (excluding St. Croix County) to Authorized Users as defined in Wisconsin State Statute 16.70(8). Municipalities included are counties, cities, villages, towns, school districts, board of school directors, sewer districts, drainage districts, technical college districts or any other public or quasi-public corporation, officer, board or other body having the authority to award public contracts.
Secondly, the State is exercising its right (per section III C) to invoke the available optional two-year contract extension and extend the contract term to April 30, 2007.
This Amendment to the Contract is complete and valid as of the date signed by the Secretary of the Department of Administration.
STATE OF WISCONSIN U.S. CELLULAR CORPORATION
DEPARTMENT OF ADMINISTRATION
By: ______________________ By: ____________________
Title: ______________________ Title: ____________________
Date: ______________________ Date: ____________________
Proposal For Authorized User Rate Plan
This proposal, offered by U.S. Cellular to the State of Wisconsin, contains details of amendments to the cellular service rate previously offered by U.S. Cellular to State of Wisconsin Authorized Users within the State. This rate is only available to Authorized Users within U.S. Cellular operated territories in Wisconsin.
Authorized Users are identified per state statute as the following: (8) "Municipality" means a county, city, village, town, school district, board of school directors, sewer district, drainage district, technical college district or any other public or quasi-public corporation, officer, board or other body having the authority to award public contracts.
This proposal outlines amendments to the current State of Wisconsin Authorized User program as defined under section 6.4 of the current contract for cellular services between U.S. Cellular and the State of Wisconsin. It includes an adjusted Authorized User rate for monthly service with details on the included features as identified under section 5.11. This document also describes equipment options for Authorized Users, accessory purchases, ownership, warranty, repair/replacement and upgrade options, as these pertain to section 5.5 of the State contract.
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