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Cancelling your Business Plan and Early Termination Charge (ETC)



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Cancelling your Business Plan and Early Termination Charge (ETC)
    1. You may cancel your Business Plan at any time and your minimum monthly charge will be pro-rated based on the number of days remaining in that month.

    2. You need to pay an ETC if your Business Plan is cancelled (other than due to our material breach) or if it says so in the table above. It will be calculated as:

Minimum monthly charge x 0.5 x number of months (or part) remaining in your minimum term

    1. The ETC decreases over the minimum term. The maximum ETC for each Business Plan is set out in the tables below. Please contact us for the amount of ETC payable.


      Maximum ETC (incl. GST)

      Maximum ETC (incl. GST).

      Maximum ETC (incl. GST).


      12 month term

      24 month term

      36 month term

      Business Mobile Broadband Plans (Share)

      $19 (1GB)

      $114

      $228

      $342

      $29 (5GB)

      $174

      $348

      $522

      $49 (30GB)

      $294

      $588

      $882

      $69 (50GB)

      $414

      $828

      $1242

      $89 (80GB)

      $534

      $1,068

      $1602

      Business Mobile Broadband Plans (Non-Share)

      $99(100GB)

      $594

      $1188

      N/A

      $349(300GB)

      $2094

      $4188

      N/A

      $499 (400GB)

      $2994

      $5988

      N/A

    2. The amount of the ETC represents our genuine estimate of the costs and loss of profits we are likely to suffer as a result of the termination, variation or deactivation.

    3. You can cancel a casual month-to-month Business Mobile Broadband (Share) at any time and you will receive a pro-rata refund of your monthly charge and your Monthly Data Allowance will be pro-rated for the billing cycle. There is no ETC but you must pay any costs incurred up to the point of cancellation.


At the end of your contract term
    1. At the end of your contract term, your service will remain on your selected Business Mobile Broadband (Share) or Business Mobile Broadband Plan (Non-Share) on a month to month basis. If that Business Mobile Broadband (Share) or Business Mobile Broadband Plan (Non-Share) is no longer available, we may roll your service onto any other monthly plan which is reasonably comparable. We will tell you before this happens.

  1. Small Business Mobile Casual Plan

Eligibility

    1. To take up a Small Business Mobile Casual Plan you’ll need a 10 digit account number and an ABN, ACN or ARBN. We supply Small Business Mobile Casual Plans for business purposes, so you must use the plan predominantly for business purposes.

    2. Services connected to the following plans can’t be on the same account as services on Small Business Mobile Casual Plans:

  • Telstra Business Mobile Advantage

  • Telstra Business All-4-Biz Plans

  • Telstra Business Phone

  • Telstra Business Member

  • Consumer Mobile

  • Telstra Business Mobile Select

  • Enterprise Fleet


Availability


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