In addition to your minimum monthly charge you must pay for data you use in excess of your Data Allowance for Business Mobile Broadband Plans (Share & Non-Shared), or your Shared Monthly Data Allowance for My Business Mobile Data Plans at the rate of $10 per 1GB which will automatically be added to your allowance in 1GB blocks to use in Australia (Extra Data).
If you have a Business Mobile Broadband Plan, the Extra Data can be shared amongst Eligible Services and will be charged to the Eligible Service that first uses data in excess of the Shared Monthly Data Allowance.
Any unused Monthly Data Allowance/Shared Monthly Data Allowance and Extra Data expires each month.
By taking up a Business Plan you agree that Extra Data will apply to all eligible services on your account in place of any existing pay as you go rate for excess data.
Voice calls and SMS
If you have suitable equipment you may use the Telstra Mobile Broadband Business service to make voice calls and for other services that are not considered eligible data usage. The Telstra Data Default Voice Plan is a default voice plan which is attached by default to your Telstra Mobile Broadband plan(s), which allows you to make voice calls and send SMS (if available) at the charges set out in the charging table below, unless stated otherwise. There is no additional monthly fee for the Telstra Data Default Voice Plan. The Telstra Data Default Voice Plan is not available as a standalone service. The terms applying to your Telstra Data Default Voice Plan are set out in the other parts, and sections of this Part G, of the Telstra Mobile Section of Our Customer Terms to the extent those terms relate to the services you use via your Telstra Data Default Voice Plan (to see these terms – home and family customers click here; business and government customers click here).
Voice calls to standard Australian fixed or mobile numbers
Standard charges for text messages (SMS) apply. The terms and conditions for SMS are set out in Part E – SMS Messages and Email of the Telstra Mobile section of Our Customer Terms.
If you are connected to a Business Mobile Broadband Plan with a Telstra Data Default Voice Plan and have a Capable Device with voice capability, you can make free and untimed national calls in Australia to other eligible Telstra Mobile Broadband Business or Mobile services on the same account as your Business Mobile Broadband Plan.
Free Intra-account calls do not apply to video calls, international calls or international roaming calls. Our FairPlay Policy applies. Our FairPlay Policy is set out in Part A - General of the Telstra Mobile Section of Our Customer Terms.
MRO Bonus
You may be eligible to receive a MRO bonus on your bill each month (Business PlanMRO Bonus) if you:
connect to a 24 or 36 month Business Plan; and
on the same day that you connect to your Business Plan, you purchase an Eligible Capable Device on a MRO as per the terms and conditions as set out in Part C – Special Promotions of the Telstra Mobile Section of Our Customer Terms.
An Eligible Capable Device is any Telstra-certified USB dongle, Wi-Fi hotspot, mobile gateway, SIM-ready tablet or SIM-ready laptop that we designate as an eligible Capable Device from time to time.
If your Business Plan is cancelled or you cancel your MRO, you will no longer be entitled to a Business Plan MRO Bonus and you must pay back the remaining repayments on your MRO. The amount of the Business Plan MRO Bonus varies according to the value of your Business Plan and the selected Eligible Capable Device.
At the end of your Business Plan contract term your Business Plan MRO Bonus will expire.
If you increase your minimum monthly charge your Business Plan MRO Bonus will continue to be calculated according to your original minimum monthly charge.
Your My Plan MRO Bonus is not compatible with any All-4-Biz Loyalty Bonus.
Mobile Data Usage Meter Notices –Business Plans
My Business Plans can access the Mobile Data Usage Meter (MDUM) services. By default, MDUM usage SMS alerts will be sent to each eligible service on the account via SMS when the MDUM estimates that data usage has reached 50%, 85% or 100% of the individual monthly allowance. To receive a MDUM usage SMS alert your Capable Device must be able to receive SMS messages. If your device doesn’t support SMS, you can change your default MDUM notifications to Email once you register for Telstra Online Services (visit https://www.telstra.com.au/small-business/self-service/account-services for more info). If you have a Business Mobile Data Plan, you can also setup Email alerts to notify the nominated account holder if the MDUM estimates that account level usage for all eligible shared services on the account has reached 50%, 85% or 100%.
Use of the MDUM services is subject to the terms and conditions set out in Part G (Data Services) of the Telstra Mobiles section of Our Customer Terms.
Changing your Business Plan
We may allow you to change your minimum monthly charge or move to another type of Business Plan during your minimum term. If we do, the terms in the table below will apply. If you move a service from a Business Mobile Broadband Plan (Share) to a Business Mobile Broadband Plan (Non-Share) that service will no longer contribute to your Shared Monthly Data Allowance.
If you move to the same type of Business Plan (e.g. Business Mobile Data Plan (Share) to Business Mobile Data Plan (Share), or Business Mobile Broadband Plan (Non-Share) to Business Mobile Broadband Plan (Non-Share) with the same minimum term and a higher monthly charge.
You will not need to restart your minimum term. You can also move back to your original plan value without paying an early termination charge.
If you move to the same type of Business Plan with the same minimum term and a lower monthly charge.
You will need to restart your minimum term and, if you have more than 60 days remaining in your contract term, you will also need to pay an early termination charge.
If you move from a 24 month Business Plan to the same type of Business Plan with a 12 month minimum term or vice versa
You will need to restart your minimum term and, if you have more than 60 days remaining in your contract term, you will also need to pay an early termination charge and the balance of your MRO charge (if applicable).
If you move from a 12, 24 or 36 month Business Plan to the same type of Business Plan on a casual month to month term
You will need to pay an early termination charge.
If you move to a different type of Business Plan (Business Mobile Broadband Plan (Share) to Business Mobile Broadband Plan (Non-Share)) or (Business Mobile Broadband Plan (Non-Share) to Business Mobile Broadband Plan (Share))
You will need to restart your minimum term and pay an early termination charge.