Oa-oit service Catalog Office of Administration – Office for Information Technology Version 7 – September, 2017
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- ListServ
- SAP Learning Solution – LSO
Kofax Enterprise E-FaxService Description Kofax E-Fax allows customers to send/receive faxes electronically from email clients, desktop computers or hosted applications. What is Included Send faxes through email (Supports file attachments) Receive faxes through email as tiff or pdf attachments Send faxes from SAP Send/Receive faxes from web based applications Send/Receive Faxes from File Servers Service Levels Priority Levels and Allowable Response Times Critical– within 30 minutes to respond to customer High– up to 8 hours to respond to customer Medium– up to 24 hours to respond to customer Low– up to 48 hours to respond to customer “Response Time” is defined as the time between receipt of the call and/or ticket and the time that work on the problem begins. Due to the wide diversity of problems that can occur, and the methods needed to resolve them, response time is not defined as the time between the receipt of a call and/or ticket and problem resolution. Availability Service Level Objective: Target 99% uptime. Additional Information None Platform as a Service 
ListServService Description ListServ is used to target a specific audience, greater than 1,000 recipients, with one-way communications. Agencies may have multiple distribution lists within ListServ, and those distribution lists target recipients. Each distribution list contains approval authority/owner association, which names individuals within the agency who have approval authority for distributing the communications and maintaining the distribution list(s). The owner of the distribution list has the ability to enter any email address internal or external to the Commonwealth into their respective distribution list(s). What is Included Newsletter Templates Template Gallery Newsletter Testing: The newsletter testing feature allows users to send test messages to their own addresses before posting. This is particularly useful for HTML newsletters since HTML standards support can vary widely across different email clients. HTML Mail Templates: List owners can choose to have confirmation and informational messages sent out in HTML. A number of pre-designed HTML mail template styles are available. List owners can also easily create their own HTML mail template styles for their lists. Message Scheduling: The message scheduling option allows senders to schedule the delivery of their newsletters and announcements at a specific time and date, without having to be present at the time of delivery. CSV Reports: List, subscriber and server usage reports can now be downloaded as CSV files and exported to Excel or other external applications. Service Levels Priority Levels and Allowable Response Times Critical– within 30 minutes to respond to customer High– up to 8 hours to respond to customer Medium– up to 24 hours to respond to customer Low– up to 48 hours to respond to customer “Response Time” is defined as the time between receipt of the call and/or ticket and the time that work on the problem begins. Due to the wide diversity of problems that can occur, and the methods needed to resolve them, response time is not defined as the time between the receipt of a call and/or ticket and problem resolution. Availability Service Level Objective: Target 99% uptime. Additional Information None Platform as a Service
SAP Learning Solution – LSOService Description The SAP Learning Solution – LSO is a comprehensive learning management system. What is Included Standard SAP Learning Solution – LSO functionality – Agency and enterprise training catalogs, search capability, course registration, curriculum management, participation management, reporting, transcripts, web based training delivery, on-line evaluations, on-line tests, and multiple administrator roles.
Service Levels None Additional Information To request hands on training contact - ra-lsoadministrator@pa.gov Use the following links to download procedural desk references: Learners – Supervisors – Instructors - Reporters Administrators Learner, supervisor and reporter Web based training can be found in the SAP Learning Solution – LSO catalog at, OA sponsored trainings for all agencies. Platform as a Service
Directory: Programs Programs -> Partner Site Information – check all that apply Programs -> Summaries of Relevant Studies Reviewed by the Department That Meet the Standard for Moderate Evidence of Effectiveness Programs -> Project Scoring Template Pre-Construction Phase New Core/Branch Campus Projects Programs -> University of Hawai‘i Maui College dental assisting program review october 21, 2013 Programs -> Invitation for Bid Calact/mbta for Standard Floor and Low Floor Rural Duty Vehicles ifb no. 12-03 November 14, 2012 Programs -> Schedule of Events for 2014-2015 Camp Trotter vts & Golf June 20-22, 2014 Programs -> Interpreting Weather Satellite Data Introduction Programs -> Canadian Forces (CF) Programs -> China News in Brief August, 2011 Programs -> Kerry B. Dumbaugh Download 0.9 Mb. Share with your friends:
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