Linkage of OASIS SP3 services and use cases with the end-user profiles and INTERVIEWS results

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  While the usage of public and private transport is overall different in intensity among the pilot countries, overall the concern is the same, namely that there is a general unpreparedness of elderly users, combined however with a need for assistance while actually undertaking the travelling. This specific use case on pre-trip info addresses these needs thoroughly, thus reducing considerably any anxiety feeling.
  

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  Planning short and long trips is an event occurring in all pilot sites, however to a different degree. Nevertheless, support is desired during all steps of travelling when using private but especially when using public transport. This short- and long-range trip info is therefore also addressing the specific needs of elderly as identified during the interviews.
  
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  In addition, support is often used while travelling via public and private transport means. Therefore the trip info has to be provided throughout the journey. Here as well, the use cases long- and short range trip info provide the necessary support.
  
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  The information about sites of interest (Points of interest = POI) is requested often while travelling, using private transport means. These 2 use cases are to address this as well.
  

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  Information about time tables of the public transport services have been indentified as the most requested information in all pilot sites ahead of preparing a trip. However, during the trip, it has been exactly this lack of information that caused a lot of problems for travellers, as well as unclear information about the various stops. The use case on info in stations and hubs is therefore addressing this “getting informed” concern of elderly travellers.
  

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  Information about traffic conditions and the travel itinerary have been identified as main requested information issues. The TMIC interface use case is to address these concerns.
  

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  The usage of combined modes of public transport was for most of the interviewed causing problems, especially in finding the corresponding timetables, and in being unable in creating the own travel itinerary. The multimodal trip planning is to address this need.
  

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  Finding parking space was together with traffic jams and the occurrence of aggressive drivers a major difficulty in using private transport means. This could be solved by ensuring that elderly avoid specific roads with heavy traffic, and where consequently there are also a lot of aggressive drivers. This in-vehicle use case addresses exactly these needs of the elderly.
  

To provide info on how to reach a specific POI using a safe, calm or scenic route

To notify the user in case of deviation from the planned trip and provide possibility to re-plan the trip

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  A large part of the interviewed older people are still going on foot to visit places, and are thus also confronted with a number of issues: lack of street name signs, unclear direction to destination, etc. This use case would address these concerns and offer a secure manner for pedestrians to walk in more confidence, finding their destination easily, and being able to always position themselves.
  

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  Interviewees identified their need for guidance in organising their itinerary, specifically when using multiple modes. The on-demand services of this use case can address this need adequately, making it in fact a “point A to point B query”.
  
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  Because many of the interviewed older people use mobile phones, this mode of communication could easily support on-demand services.
  

To start an emergency call automatically or manually whenever a car accident has occurred.

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  Older drivers have a major concern with regards to anxiety in traffic (aggressive drivers, etc.), and many are somewhat reluctant to use the car due to their health condition. Some of the interviewed people are still able to drive, and would gain much more confidence if they would know that they are monitored. These 2 use cases address this specific need.
  

To enhance driver safety & comfort

Find the opinion of other users or insert his/her opinion regarding the evaluation of a POI/event/trip for his/her or another city/country.

To inform the user when a person of the list enters a physical activity space (café, cinema, etc.) and start communicating.

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  Being informed about sites of interest in the place of destination, or during the trip has been identified as important by the interviewed in all countries.
  
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  Social contacts have been indentified as very important in all pilot sites, whether related to leisure or work. Therefore, also the combination of travelling and the community aspects has to be considered.
  

To provide synchronised work environment, hiding all complex technological aspects from the elderly user and provide a “plug and play” connectivity with the working environment.

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  Quite a large minority of the interviewees was still working (mostly self-employed), but did identify problems related to ergonomic issues and the usage of different ICT technologies, thus requiring a simpler interfacing. The latter was also identified by their carers, thus will play an important role in the acceptance of any ICT driven innovations. These use cases could support this need through their plug and play connectivity support, as well as through the offered telematic tools and technologies. Important aspect is also that the desktop operating systems used by the interviewed older people were in most cases Windows based (NT, XP, Vista).
  
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  A majority of the interviewed used the internet mainly at home, or wanted to get connected.
  
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  Easier home working environments should also make it easier for people to continue working at home, and where needed be involved in training schemes with younger colleagues.