Element 2: Source and apply information on legal and ethical issues for the hospitality industry
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© ASEAN 2012 Trainee Manual Maintain hospitality
industry knowledge Complying with ethical practices Work ethic All employers will expect you to display an acceptable work ethic
– this means you must Arrive for work on time – in practice this means arriving 10
– 15 minutes early Be dressed and ready
for work when you arrive – as opposed to arriving on time and then having to get ready
Be diligent in all the work you do
– you must give work the attention it deserves and work to the best of your ability Never use workplace resources
for your own use or benefit – this includes making telephone calls, food, drinks and any guest products supplied to rooms Only take scheduled breaks
–
and return to work on time, when the roster states you are required back at work Never leave work until required jobs are completed
– or until told to do so by the employer Use your initiative and commonsense to determine work to be done and the sequence in which it must be done
– there is always a need to actively consider what to do rather than simply doing it.
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