Procom Exam: Language is symbolic because it is a vehicle of expression

Part of fitting into an organization is knowing what you can and cannot say

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• Dependence of communication How do organizations communicate Formal channels and informal channels
• Gate keepers
• Loose

Part of fitting into an organization is knowing what you can and cannot say Interdependence: all members within the organization are connected to each other Hierarchy: Linkage to their environments Dependence of communication How do organizations communicate? Formal channels and informal channels Downward flow: Person from the top sends message to person at the bottom Upward flow: from bottom to top Horizontal flow: between people at the same level Gate keepers: for ex. receptionist (is in a position to pass or discard information), can help filtering valuable from unvaluable information, suppress important information Ombudsman: tells inform. From the low levels to people at high levels Loose and tight coupling: Loose: individual units are more independent, influence on others not so big, information flow is slower (ex. colleges, universities) Tight: high interdependence, rapid information flow, easier to control, standardize, dangers through domino-effect when problem occurs Definition of perspective: A perspective is a coherent set of assumptions about the way a process operates. Download 39.38 Kb. Share with your friends: