Human Resource Plan 3.1 Job Descriptions

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3.1 Job Descriptions

3.1.1 Owners

Stephanie Hughes, Stephen Leask, and Arvind Kumar will be the owners and General Managers of Gelato Mobile Inc. Each will have 33.3% of stake in the company and thus also will share the responsibilities at same level. Their duties would include the following:

Oversee coordination of the scheduling of employees;
Fill in if any employee quits or get sick;
Weekly meetings with staff to review business and peripheral issues;
Work with staff in any procurement or other problems;
Cash outs and deposits as needed, book-keeping and payroll duties when Supervisor is on leave.

3.1.2 Operational Staff

Gelato Mobile will need to employ 2 full time employees. One direct-sales staff will be a co-op student from the University of Saskatchewan and the other will be a high school student; individuals that may have some or little experience in selling ice-creams, and are daily engaged in social media. Great customer service and delivery on Twitter / Facebook contest and location promises will be key to satisfying customers. The Operational Staff will report directly to the Owners. Their duties will include the following:

Co-op Student (Supervisor)

Order inventory every third day (or as needed) to maintain proper inventory levels;
Bookkeeping and payroll duties;
Direct sales to customers;
Cash outs and deposits as needed;
Answer any general questions that may arise from the customer;
Restocking of inventory

High School Student (Assistant)

Direct sales to customers;
Answer any general questions that may arise from the customer;
Restocking of inventory
Daily cleaning
Anything else that the Supervisor asks him/her to do, including assessment of social media traffic reports

Both the Supervisor and Assistant will require a class 5 license to operate the mobile unit.¹⁴ As an incentive for the operational staff, they and their immediate family will be allowed to purchase gelato for personal consumption at cost plus 10%.

3.2 Scheduling

To maintain a high level of customer service to their customers, Gelato Mobile will have two employees at the peak hours of operations. This will allow for better customer service as well as allow for staff to take breaks. The two hourly employees will each work 40 hours per week and they will close up the shop and park the truck at Jerry’s every night. Employees will be paid through their lunch breaks, because they might have to respond to customer needs and not be able to take their full breaks.

3.3 Labour Costs Breakdown

The 5 year projection for labour costs is shown below. The figures are based on the two direct-sales staff working 40 hours per week each.

	2009	2010	2011	2012	2013
Total Labour Wages
Wage	$ 12.50	$ 12.81	$ 13.13	$ 13.46	$ 13.80
Hours per worker	640	640	800	800	825
Total wages (Wage x Hrs x Staff)	$16,000	$16,400	$21,013	$21,538	$22,766
Total Direct Labour	$16,000	$16,400	$21,013	$21,538	$22,766

Benefits for Labour
Employment Insurance	$493	$505	$647	$663	$701
Canada Pension Plan	$752	$771	$988	$1012	$1070
Holiday Pay	$928	$951	$1,219	$1,249	$1,320
Workers Compensation	$480	$492	$630	$646	$683
Total Benefits for Wage-Earning Employees	$2,653	$2,719	$3,484	$3,571	$3,775
Total Direct Labour + Benefits	18,653	19,119	24,496	25,109	26,541

Owners Compensation

As indicated in the Income Statement, owners will be compensated with any profits that occur from normal business operations. Startup capital of $6,000 will be left in the business at all times. Profits will be split evenly between the three owners.

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