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4.7Netherlands

In the current PSAP voice and data are recorded. Actual operational data can be viewed by a supervisor or real time on performance monitors. Historical data is available in a management information system. At the 112 PSAP data is logged automatically. Police, Fire Brigade and Ambulance have to log manual in their incident report system.

The data collected by the 112 PSAP call taker and by the Emergency Agencies (relevant only for mobile calls):

Table : Case file Data (Netherlands)

Data	112 PSAP	Police	Fire brigade	Ambulance
Name	¹	X	X	X
Telephone number	X	X	X	X
Address		X	X	X
Location-information	Cell-ID	X	X	X
Call-history	X

4.8Romania

Table : Case file Data (Romania)

Data	Role	112 PSAP	Police	Fire brigade	Ambulance
Free text	Short description of incident	X	X	X	X
Incident address	Locality, municipality, Street, street no.	X	X	X	X
Responsibility area	Agencies responsibility area		X	X	X
Caller information	Name, Surname, telephone number, address	X	X	X	X
Victim information	Name, Surname, age, sex,	X	X	X	X
Telephone location	Cell id, Sector id position	X	X	X	X
Case index	Incident Classification	X	X	X	X
Case questions	Help operator to understand the incident type		X	X	X
MSD	All fields according to standards	X	X	X	X
EUCARIS	All fields according to standards	X	X	X	X

4.9Sweden

To be added

5General workflow

Please describe the general operational workflow for handling an eCall. This workflow should be done from an operational point of view, describing actions done by the call-taker. This general workflow should cover only a “basic” eCall, without mentioning any exceptions (call drops because a weak signal). All the exceptions will be covered in the operational procedures in a decision workflow.

Your input should be composed of a graphic representation of the workflow and a text description for all the steps in the workflow.

As example you can use the attached Romanian workflow.

5.1Croatia

$c:\users\rares\desktop\croatia.bmp$

Figure : eCall Operational Workflow (Croatia)

5.1.1Laboratory eCall T&V

Laboratory testing of eCall includes 7 different scenarios. Four scenarios include on site IVS units tested against mobile network infrastructure which includes eCall flag feature and PSAP, and additional three scenarios which includes remote testing from various IVS units against PSAP solution. In remote testing MNO eCall flag feature is not being tested.

Table : Laboratory eCall T&V (Croatia)

Code	No. of IVS units involved	No. of IVS units in roaming	eCall initiation	No. of repeated initiations	No. of tests
L1	1	0	A	0	> 1000
L2	1	1	A	0	> 1000
L3	1	0	M	0	> 1000
L4	1	1	M	0	> 1000
L5	1	0	M	3	> 1000
L6	1	1	M	3	> 1000
L7	1	0	A	3	> 1000

Figure : Laboratory T&V Workflow (Croatia)

5.1.2eCall communication T&V

Group testing of eCall includes four different scenarios which include eCall testing in urban and rural environment. Test will include variations in number of vehicles involved, will different eCall initiation type, and will monitor the signal strength. All data including IVS provided date besides MSD, mobile network data and PSAP logs data will be monitored and examined according to KPIs defined in D4.1.

Table : eCall Communication T&V (Croatia)

Code	Location	No. of vehicles involved	No. of vehicles in roaming	eCall initiation	No. of tests
R1	Zagreb Centre - urban	2	1	M	> 100
R2	Zagreb Ring/Motorway -rural	3	1	M	> 100
R3	Zagreb Ring/Motorway - rural	1	0	A	> 1000
R4	Local road (near Zagreb) - rural	1	0	A	> 1000

Figure : eCall Communication T&V Workflow (Croatia)

5.1.3SOP testing and verification

SOP testing and verification includes testing of whole eCall chain with information being forwarded to 2^nd level PSAP which includes all involved emergency services as well as traffic information provider. Since this scenario is identical to General eCall workflow, figure 5.1 applies.

Table : eCall SOP T&V (Croatia)

Code	Location	No. of vehicles involved	No. of vehicles in roaming	eCall initiation	No. of tests
S1	Zagreb Centre – urban	3	1	M	4
S2	Zagreb Ring/Motorway – rural	3	1	A	4

5.1.4Position estimation for eCall T&V

There will be seven eCall equipment-independent tests of GPS vs GPS/GLONASS vs GPS/EGNOS performance in Zagreb City Centre (2), on the Zagreb - Bjelovar route (combination of motorway and local roads - 1), and Rijeka - Zagreb motorway (partially mountainous terrain, with tunnels - 4). Position samples to be taken continuously every 2 s for at least one hour.

Figure : Position estimation for eCall T&V (Croatia)

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