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3.5Greece3.5.1Short descriptionThe envisaged architecture for the Greek pilot site is shown below. Two vehicles will be equipped with an IVS. The IVS will be able to initiate an eCall to the 112 with the eCall flag activated. The MNO and fixed line operator will make use of this flag, so as to route the eCall to one dedicated Call Centre, for eCalls only. The location of the eCall Call Centre will be decided in cooperation with the General Secretariat of Civil Protection. All the hardware and software will be acquired through a public tender procedure. For the scope of HeERO there will be two working places for two operators of the eCall Call Centre. The PSAP software will be able to query the Greek VIN database and retrieve data relevant to the vehicle involved in the incident.
Figure : eCall Pilot Architecture (Greece) 3.5.2Involved partiesTable : Involved parties (Greece)
3.6Italy3.6.1Short descriptionItalian pilot site is located in Varese, Lombardy. It covers a population of 1.1M, serving near 700K calls per year. The 1st level PSAP receives calls from all Italian national emergency numbers (118 EMS, 113 Police, 115 Fire brigade, 112 Carabinieri) in Varese area on specific queues, in order for the operators to understand in advance what could be the nature of the emergency, according to the called number. Operators can record forms with the description of the emergency and the details of the caller, plus they have the location of the call, thanks to the interoperation with the National Police Database (CED Interforze). When an emergency is categorized, the operator contacts the corresponding 2nd level PSAP(s), describes shortly the event, forwards the event form and then connects the 2nd level PSAP operators with the caller. The system includes:
For eCall pilot purposes, a first stage simulated test site is being used, sharing technologies from Siemens, who is developing the MSD de-modulation HW/SW part, and Beta 80 Group, who is developing the new MSD information manager and the Operator’s interface (new call queues indicators, new event forms, new interoperability functions with EUCARIS and A.C.I.). During the final release of the eCall functions, the real PSAP site in Varese will be used. For this purpose, the national telco provider, Telecom Italia, will configure its landline routing, in order to provide information to the PSAP about the origin of the call (manual eCall, automatic eCall, traditional emergency call). On the other hand, Telecom Italia, with its mobile division, will update its base station software, in a selected area around Varese, in order to be able to manage the new eCall flag, as indicated by the European standards. 3.6.2Involved parties
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