Anto Janković Podgorica, February 2012

Table of Contents

1. IT (hardware, software, internet services and e-commerce)

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  1.1 IT Industry – what the preferred vendors are for hardware, software, internet services and e-commerce
  
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  1.2 IT market total $ (%age of all businesses or GDP would be more valuable than the flat $$ amount)
  
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  1.3 IT market growth forecast and past growth (last 3-5 years)
  
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  1.4 Spending on IT services
  
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  1.5 Spending on license and maintenance
  
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  1.6 Top three software vendors
  
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  1.7 Structure of IT Market
  
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  1.8 % packaged software, desktop and notebook PCs, IT services etc
  
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  1.9 What is the cloud adoption in the country, like popular portals/services (If possible to find)
  
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  1.10 IT Market Composition & Leaders
  
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  1.11 E-commerce how big is it, what are the most popular means of paying for products or services (PayPal, online credit card, bank transfer etc.?)
  
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  1.12 ICT Market Impediments eg: piracy, issues with import? issues with download?
  
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  1.13 Are there special software license issues that need to be considered?
  

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  1.14 What is the rate of broadband adoption? If available provide the adoption rate of the small-business or NGO sector.
  
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  1.15 What is the PC penetration rate of the population? If available provide the penetration rate of the small business or the NGO sector.
  
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  1.16 What is the mobile phone usage rate of the population? How many of these are smartphones? Just plain numbers (if there is more eg ways of use – can be added)
  
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  1.17 How big is the number of individual computing devices – what % use common access computing, cafes or otherwise.
  

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  1.18 What are the most popular social networking, photo/video sharing, and microblogging services in the country?
  
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  1.19 What is the growth of social media / networked communities in the last 3-5 years?
  
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  1.20 Who are the influential bloggers, journalists, personalities, and experts in the country?
  

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  2.1 Are there any sources of discounted software for NGOs?
  
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  2.2 Are there any software donation programs for NGOs?
  
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  2.3 Are there any government or country efforts, initiatives, special program, grants or regulations related to ICT for NGOs?
  
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  2.4 Are there any laws or regulations that would affect our ability to donate technology products to NGOs? Or display NGO information?
  
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  2.5 Are there specific organizations or agencies that provide ICT support to the sector?
  
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  2.6 The three leading ICT organizations serving the tech needs of the most NGOs
  
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  2.7 Are there any IT companies CSR programs for NGOs?
  
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  2.8 Has the government committed or signaled an intention to make its data open and available to the public?
  
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  2.9 What role do libraries/public institutions play in ICT for development?
  

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  2.10 What percentage of NGOs are computer enabled?
  
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  2.11 What percentage of NGOs is connected to the Internet?
  
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  2.12 What percentage of NGOs has websites?
  
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  2.13 How do NGOs use IT? (And if possible to find out: what the expend on IT – in terms of resources, time, money, staff, do they have IT on-staff, hire consultants, work in the cloud)
  
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  2.14 Do NGOs use e-commerce (if no data, try to refer to overall countries indicators from point 1 of the landscape)
  
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  2.15 What NGOs get or need out of s/w and h/w and other tech
  
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  2.16 What is the relationship of the individual NGO worker (volunteer, member) to the organization when it comes to technology (eg to they use their computers, are people individually are more connected than organizations?)?
  

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  3.1 Number of operating NGOs, definition of NGOs (any specifity, for instance public benefit NGOs, or non profit companies), main fields of activity (sport, social affairs, etc),
  
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  3.2 Is there an online database of certified NGOs based upon the NGO registration authority?
  
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  3.3 Is there an off-line database of certified NGOs based upon the NGO registration authority?
  
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  3.4 Is there a non-government or non-certified online database or NGOs?
  
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  3.5 State of social entrepreneurship – how is that movement connected to the NGO sector?
  

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  3.6 average budget,
  
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  3.7 main source of income,
  
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  3.8 financial stability (any capital)
  
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  3.9 personnel: number of employees volunteers, members
  
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  3.10 headquarters: office, private apartment ECT.
  

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  3.11 Infrastructure are there any sustainable national support structures for NGOs, like NGOs incubators, advice bureau, etc.
  
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  3.12 Public Image
  
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  3.13 Funding sources – robustness of the local philanthropic sector, amount of international funding received, major donors, etc.
  
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  3.14 Funders focused on the civil society of this country/ region geography, in a vertical, on a large project, etc.? (opportunities for synergy, leverage, additional funding)
  
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  3.15 Influential persons in NGO movement (names and affiliation)
  

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  3.16 Key players (national and in big countries like Russia, Ukraine regional):
  

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  3.17 National/ regional portals, websites for NGOs, especially about NGO/ ICT (can be also in the language popular in region/country)
  

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  3.21 Interesting new technology movements, initiatives (non formal)
  
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  3.22 Well known individuals acting for social change
  
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  3.23 Interesting campaigns, projects using ICT
  

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  4.1 What are the most visible social issues
  

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  5.1 Population,
  
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  5.2 Government,
  
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  5.3 Capital,
  
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  5.4 Life Expectancy at Birth,
  
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  5.5 Literacy Rate,
  
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  5.6 Ethnic groups, ·
  

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  5.7 Do citizens enjoy a high level of freedom of association / speech / and internet? any barriers to activities, resources, entry
  
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  5.8 Environment around civil society ref: National Civicus Reports
  
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  5.9 Are there international social issues that dominate the national policy agenda?
  
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  5.10 Are there local or regional social issues that dominate in the national policy agenda?
  
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  5.11 What are the main religions practiced by the population? Are there philanthropic norms associated with them?
  

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  5.12 GDP per capital – ref: Doing business stats
  
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  5.13 Unemployment rate
  

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  5.15 Barriers for NGOs
  
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  5.16 Data privacy and security regulations
  

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  6.1 What is the primary language of business / commerce?
  
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  6.2 What is the primary language used online?
  
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  6.3 What is the character set used online?
  
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  6.4 If multiple languages are used within various regions, what are the legal requirements regarding language usage in business community?
  
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  6.5 Which Microsoft product languages are requested/required