Development Action Plan. Reviewed March 2013 The priorities for action were identified by the patient survey. They comprise of the bottom two areas achieved in the survey together with one area

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Development Action Plan. Reviewed March 2013 The priorities for action were identified by the patient survey. They comprise of the bottom two areas achieved in the survey together with one area (customer care) identified by comments from patients. Action plan shared with PRG and comments welcomed. Priority for Action Proposed Changes Who needs to be involved Make it easier for patients to access a doctor same day or in the next two days Review number of “Urgent Care” same day slots Review number of 24 hour next day slots Publicise non urgent messaging service All three actions completed Make it easier to get through to the surgery on the phone Review phone system Review staffing levels at key times Investigate incoming text messages Investigate auto phone booking of appointments Investigate web based booking of appointments Phone system review on hold until carpet/impervious flooring resolved All other items completed Improve customer care Provide customer care training for staff Completed Directory: website website -> For Official Use Only Proforma and Time Frame for Submitting website -> For distinguished conduct in the field Sgt. James Duffy D. C. M 25/935 25th website -> Jackson State University Marching Band The Sonic Boom of the South website -> Atlantic hurricanes and global warming website -> Juiced: Steroids Ruining the Competition website -> Undergraduate website -> International Telecommunication Union website -> An Roinn Cosanta Óglaigh na hÉireann Department of Defence Defence Forces website -> Chief Whip Announces Legislative Programme for Summer Session Tuesday 1st April 2008 website -> Resume troy Edward Mrazek Download 7.21 Kb. Share with your friends: