Laszlo jakso

Have a lifelong passion for electronics, computing, and telecommunication technology.

The past five years I dedicated to studying ICT disciplines while working and I am enthusiastic about passing the acquired knowledge, and decades of ICT experience on by providing exceptional customer service.

From a client point of view, the support service provided during the lifetime of a system is the main factor that determines customer satisfaction.

Love working in customer service and been working in a client facing position in the past 30 years.

Learned to research and comprehend new technologies and processes quickly and efficiently.

Would like to have the opportunity to demonstrate suitability and enthusiasm for this position in person.

Membership:

Australian Computer Society Associate Member

Perth PC USERS Group

Toastmasters International Armadale Club

LinkedIn page at au.linkedin.com/in/laszlojaksoitsystemsolutions/en

YouTube channel: ICT device configuration, demonstration videos, Cisco and Microsoft Virtual Academy labs

EMPLOYMENT HISTORY:

2015 - present Armadale IT Support

Position: Proprietor / contractor / ICT Specialist

Work Activities:

Migrating Windows XP to Windows 7 on the Health Information Network at hospitals within the state of Western Australia.

Working with the latest technology, Microsoft Zero Touch, Light touch and USMT methods for operating system and user profile migration. Microsoft System Centre Configuration Manager technology with remote desktop service customer service.

Provide ICT support for clients

ADSL Line connections for domestic customers with router and LAN set up

Business relocations and new office ICT system installation with device configurations

Business networking, attending conventions and conferences, online training courses.

Creating businesses website and content, business plan and marketing materials www.armadaleitsupport.net.au

Internet and digital marketing, hosted website maintenance, SOE search engine optimisation,

WordPress site set-up, themes, configuration and maintenance of hosted Microsoft Windows and Linux servers,

Parallels Plesk, database, email accounts, users and authorizations, plugins and widgets,

Google Webmaster tools, Google + accounts,

YouTube channel demonstration video creation, website traffic monitoring.

Contract work for labor hire companies performing computer network ( CAT 6 ) cabling fit-off and testing at Applecross Senior High school upgrade

Project:

Installation of underground cabling. Internal twisted pair cabling. Car park boom-gates entry Card reader cabling installation. Wireless transmission equipment installation.

Connection to LAN for Staff car-parks access control around King Edward Hospital. Installation of the wireless transmitter on a light pole and outside wall on the first floor and cabling to communication closet to connect LAN.

VSAT satellite free to air TV installation and service for domestic clients

Working on Windows PC faults for clients, Win 7, XP

ITIL v3 certification

First Aid Certificate ( Provide First Aid, Senior First Aid )

Study communication systems, communication equipment, set-up, and programming

Network design software application study

SCADA and TETRA theory and implementation study

Installation manuals, System Planner, System tools and Connect Plus seminar information study

Study of mobile telephony and communication equipment, SIEMENS and ERICSSON, DSLAM exchange equipment programming and installation

Microsoft Virtual Academy program participation and membership to keep up to date with Microsoft server, office and cloud software products

Service Desk: Support software trials in virtual machines

For copies of certification and qualification documents, please visit website at this link

2012 - 2013 VoIP Services PTY LTD

Position: Support Engineer

Work Activities:

Project: Joondalup Health Campus PABX upgrade and new nodes installations to nex Private Hospital and new Public Hospital wings

• 
  Phone system installation and maintenance performing the following:
  

Voice mail and ACD configuration

System upgrades and patches installation for new licenses and features

User training and user guide for user specific situations

Eaton telecommunications power supply installation for campus nodes

Cabling and wiring system tails from computer racks to distribution frames

Survey wireless base station locations and installing base stations for multi-level buildings with handset programming

Remote programming and programming changes of phone systems

Alcatel business phone system: Installer Certification

Remote Hands Service

• 
  Restarting servers
  
• 
  Restarting communication equipment
  
• 
  Inserting and removing modules
  
• 
  Mounting of CD for remote installation of software
  
• 
  Connection or disconnection of patch cords
  
• 
  Visual inspection of equipment status
  
• 
  Receiving equipment
  

• 
  Working in Data Centers installing pre-configured routers (Cisco) for carrier service connection to customer office network,
  
• 
  Switch and router installations and maintenance, Cisco, Juniper for various service providers ( Optus/Macquarie Telecom, Telstra) on site at ATO and other government organizations
  
• 
  Participate in ISDN to SIP migration assisting on customer site locations
  
• 
  Department of Defense security clearance,
  
• 
  ACMA Open cabling license with endorsements for fiber, cat 5-6, coax, aerial and underground cabling
  

Complete system installations and configurations with Voicemail, ACD and user training, system documentation for site, MDF records

• 
  Connect phone system / Mitel,
  
• 
  Pulse phone system ( ADSL router with wireless handset end internet capability,
  

• 
  Nortel BCM 50 phone system installation and programming including IP networking and IP phone sets, patching and upgrading versions and licensing
  
• 
  Siemens Hipath telephone system installation and programming license upgrades and patching
  
• 
  NEC phone system installation and programming,
  
• 
  Moves and changes on new and older Commander phone system equipment
  

• 
  Connect phone system / Mitel,
  
• 
  Pulse phone system ( ADSL router with wireless handset end internet capability,
  

• 
  Nortel BCM 50 phone system installation and programming including IP networking and IP phone sets, patching and upgrading versions and licensing
  
• 
  Siemens Hipath telephone system installation and programming license upgrades and patching
  
• 
  NEC phone system installation and programming,
  
• 
  Moves and changes on new and older Commander phone system equipment
  

• 
  Cabling for computer networking and set up routers switches in Media Centers
  
• 
  Maintenance and installation of satellite TV reception equipment
  
• 
  Installation of satellite internet reception equipment
  
• 
  Maintenance of terrestrial radio and TV broadcast equipment.
  

Work in Busselton and the Margaret River region

• 
  LG-Nortel Aria and NEC telephone system installation/ programming/ maintenance
  
• 
  Structured computer/telephone network cabling for business and residential customers
  
• 
  Mobile phone Car kit installation, testing
  
• 
  Cell phone, Fax machine, Cordless telephone repairs and servicing
  
• 
  Telephone/ ADSL/Fax line troubleshooting and repair
  

• 
  Telephone and computer network cable installation: Cat 5
  
• 
  Hybrex PABX and KEY SYSTEM installation for Maxicom
  
• 
  Computer repair, software hardware installation
  
• 
  Planet Telecommunication, Telephone system installation and maintenance NEC and Panasonic
  
• 
  Satellite Free to Air / Pay TV installation for AAACOM
  
• 
  FOXTEL satellite installation contract for residential customers
  

• 
  Fixed or Motorized KU band VSAT service reception equipment installation. Multiple countries satellite TV broadcast reception support.
  
• 
  Installing the dish to multiple roof structures and various roof materials
  
• 
  Installation of coax cables from dish to wall outlet and to roof distribution/amplifier/splitter equipment
  
• 
  Aligning dish to the appropriate satellite position
  
• 
  Calculating the frequency from transponder frequency to tune on the Promax test equipment
  
• 
  Setting up customer decoder boxes for the transponder scan and preferred channel sequence/numbers
  
• 
  Set up customer recording hardware and home theatre systems to incorporate satellite and free to air digital broadcast reception equipment.
  

• 
  Computer and telephone backbone cabling
  
• 
  Testing and commissioning of cabling systems
  
• 
  Supervising installations
  
• 
  Installing of NEC PABX
  

Education & Training

Diploma in Information Technology (Networking)

Diploma of Information Technology Systems Administration

• 
  CCNA Network Academy Discovery and Exploration 4
  
• 
  Switching and Wireless Protocols and Concepts
  
• 
  Accessing the WAN
  

• 
  CAN and AXE/S12 Telephone Exchange
  
• 
  Pair gain systems
  
• 
  Exchange alarm remote monitoring
  
• 
  Work experience at Telstra help desks operations as a technical specialist
  

• 
  Coaxial cabling
  
• 
  Category 5 cabling
  
• 
  Optical fiber cabling
  

JB Hunter Technology

Electrical Contractors Association, Thornlie, WA

GR Services Training Division

• 
  NEC ICS 110 PABX Course
  

Director at Symtel Pty Ltd

Mobile Phone: 0400 991 818

Business Phone: (08) 9309-4828:

Website: www.symtel.net.au

Email Address: minnie@symtel.net.au

Business Address: PO Box 458, Hillarys, Western Australia, 6923

Michael Stangroom

Territory Manager at Interactive Intelligence

michael.stangroom@inin.com

Mobile : 0428217532