O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of
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- 1About the Basic Telephone Service Section
- 1.5The Basic Telephone Service section is divided into separate documents
- (g)Part G – Operator Assisted Calls
- (a)connection to our public switched telephone network;
- 2.2Enhanced service assurance options for the Basic Telephone Service are set out in the Service Assurance section of Our Customer Terms.
O DRAFT [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of Basic Telephone Service Section Part A – General
ContentsClick on the section that you are interested in. 1About the Basic Telephone Service Section 3 Our Customer Terms 3 Inconsistencies 3 Parts of the Basic Telephone Service Section 3 2The Basic Telephone Service 4 What is the Basic Telephone Service? 4 3Connecting a Basic Telephone Service 4 Timeframes 4 Timeframes: auto activated telephone line connection 4 Timeframes: other connections (ie other than auto activated telephone line connections) 5 When we can refuse to connect 5 Connection charges 6 Basic Telephone Service conversion 9 Additional charges 9 MDF buildings 11 What is not included 11 Reconnecting your Basic Telephone Service 12 Relocating your Basic Telephone Service 12 4Telstra Velocity 13 Equipment 13 Ownership of equipment 13 Back-up battery 13 What services are not available? 14
Fault reporting 15 Fault repair timeframes 15 Temporary repairs 16 Faults you cause 16 Emergency repairs 16 Call diversion 16
What is Fast Fix? 17 Eligibility 17 How do you request Fast Fix? 18 Fast Fix exclusions 18 Charges 18 Faults you cause 18
Calculating charges 18 Statements 19
What is CLI? 19 Presenting or blocking CLI 20 When you cannot block CLI 20 How we use your CLI 21 Calling number display 21 10Telephone numbers 22 Change of telephone number 22 Telephone number search 22
Available rental telephones 22 Disability rental equipment 23 Initial charges 23 Ongoing rental charges 24 Upgrade charges 25 Disability rental equipment charges 25 Ownership 25 New technology 25 Your obligations 26 Cancelling your rental equipment 26 Replacing faulty rental equipment 27 Caring for rental equipment 28 Our liability to you 28 Your liability to us 28
Service transfer 28 Account changes 29 Exceptions 29 Responsibility for charges 29 Wholesale customers - service transfer 29 13Local Number Portability 30 14Other work we do for you 30 Installation of additional PSTN sockets 30 Fee-for-service charges 31 Altering cabling or equipment 31 15Performance specifications 32 Network access 32 Call clarity 32 Call connection 32 Things that affect our performance 32 Things we do not support 33 16Special meanings 33 NOTE: Some of these terms have important consequences for you. Please read them carefully. Certain words are used with the specific meanings set in this Part or in the General Terms of Our Customer Terms. 1About the Basic Telephone Service SectionOur Customer Terms 1.1This is the Basic Telephone Service section of Our Customer Terms.1.2The General Terms of Our Customer Terms also apply (to see these terms – home and family customers click here; business and government customers click here).Inconsistencies 1.3If the General Terms of Our Customer Terms are inconsistent with something in the Basic Telephone Service section, then the Basic Telephone Service section applies instead of the General Terms to the extent of the inconsistency.1.4If a provision of the Basic Telephone Service section gives us the right to suspend or terminate your service, that right is in addition to our rights to suspend or terminate your service under the General Terms of Our Customer Terms.Parts of the Basic Telephone Service Section 1.5The Basic Telephone Service section is divided into separate documents:(a)Part A – General(b)Part B – HomeLine Plans(c)Part C – Home Phone Discounts(d)Part D – Business Phone Services(e)Part E – Business Phone Discounts(f)Part F – Other Call Types(g)Part G – Operator Assisted Calls(h)Part H – Managing Calls(i)Part I – Other Service Options(j)Part J – Charging Zones2The Basic Telephone ServiceWhat is the Basic Telephone Service? 2.1The Basic Telephone Service comprises:(a)connection to our public switched telephone network;(b)the ability to make and receive certain types of calls (subject to any conditions that might apply to particular types of calls);(c)a telephone number; and(d)a free listing of the telephone number in a telephone directory under a name you propose (and that we agree with).2.2Enhanced service assurance options for the Basic Telephone Service are set out in the Service Assurance section of Our Customer Terms.3Connecting a Basic Telephone ServiceTimeframes 3.1After we accept your application for a Basic Telephone Service, we try to connect it on the date you request. However, that may not always be possible. In some circumstances we may not be able to make firm arrangements immediately or we may have to change a previous firm arrangement. We will tell you beforehand if we cannot connect you on the requested date.Directory: download -> document download -> Dynatest 3031 lwd light Weight Deflectometer download -> Forth coming competitive exams download -> English Olympiad Tasks: 10 th form Аудіювання, 10 клас. Текст download -> Brush High School Morning Announcements Friday, September 05, 2014 all school download -> Year 9 The Arts — Music download -> Years 7 and 8 standard elaborations — Australian Curriculum: Music draft document -> Telstra’s Regional and Rural Presence Plan document -> Telstra’s Regional and Rural Presence Plan document -> Telstra Online Standards pc browsers document -> Southern California Bight 2003 Regional Monitoring Program: IV. Demersal Fishes and Megabenthic Invertebrates Download 219.27 Kb. Share with your friends:
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