Oa-oit service Catalog Office of Administration – Office for Information Technology Version 7 – September, 2017
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OA-OIT Service Catalog Office of Administration – Office for Information Technology Version 1.7 – September, 2017 Table of Contents Summary Table 7 EDC Services 10 Infrastructure as a Service 12 EDC Services: Service Request Status 12 N/A 12 Platform as a Service 13 Campus Wireless 13 Enterprise Network Services / Wireless / Anchor/Mobility Management 13 Platform as a Service 14 Enterprise Business Intelligence Suite (Business Objects) 14 Platform as a Service 15 Enterprise Messaging 15 Enterprise Messaging reference documents which provides more in-depth details of this service are available at https://itcentral.pa.gov/TechServ/Pages/Messaging.aspx 15 15 Platform as a Service 16 Global Managed File Transfer (MFT) 16 Target 99% uptime 16 Platform as a Service 17 Kofax Enterprise E-Fax 17 None 17 Platform as a Service 18 ListServ 18 Platform as a Service 19 SAP Learning Solution – LSO 19 Platform as a Service 20 SharePoint Online 20 20 Platform as a Service 21 SharePoint 2013 On-Premises Shared Service 21 Platform as a Service 22 Virtual Desktop Services 22 Sample end user training (documentation and videos) will also be provided that the agency can use. 22 Platform as a Service 23 VMware Licensing – Resident Consultant Service 23 None 23 Platform as a Service 24 Voice & Unified Communications Division (V/UCD) for Enterprise Call Center Services (ECCS) - Genesys 25 Genesys 25 Platform as a Service 26 Voice & Unified Communications Division (V/UCD) for Enterprise Cisco WebEx Platforms 26 Platform as a Service 27 Voice & Unified Communications Division (V/UCD) for Enterprise Mobile Management Services (EMMS) - AirWatch 27 Platform as a Service 28 Voice & Unified Communications Division (V/UCD) for Enterprise Verizon/Unify Platforms 28 -Verizon PennConnect trainer: Contact the VCSD at 877.302.7366 29 Platform as a Service 30 Web Map Hosting 30 Professional Services 31 Cloud Use Case Review 31 Professional Services 32 Desktop Support 33 Professional Services 34 EARC Intake Form 34 Professional Services 35 Enterprise IT Policy Management 35 Professional Services 36 LAN Support 36 Professional Services 37 Voice & Unified Communications for Consolidated Agencies 37 Professional Services 38 Web Site or Content Development and Support 38 Security Services 39 Advanced Persistent Threat (APT) Protection 39 Additional information about APT can be found at https://itcentral.pa.gov/Security/Pages/default.aspx 39 Security Services 40 Application Source Code Scanning Utilizing IBM Rational Appscan 41 Security Services 42 Cloud Access Portal (ITP-SEC003 Waiver) 43 Security Services 44 Commonwealth User Provisioning and Self-Service (CUPSS) 44 Security Services 45 Computer Forensics Investigations 45 Security Services 46 COPA Identity Exchange 46 SAML Flow 46 Security Services 47 Cyber Security Training & Awareness 47 Security Services 48 eDiscovery and Forensics 48 48 Security Services 49 Endpoint Protection 49 Security Services 51 Enterprise Directory Services 51 Security Services 52 Incident Response and Investigations 52 Additional information about Incident Response & Investigations can be found at https://itcentral.pa.gov/Security/Pages/default.aspx 52 OR 52 https://itcentral.pa.gov/Security/Pages/default.aspx 52 Security Services 53 Information Security Officer - ISO 53 Security Services 54 Information Technology Governance, Risk, and Compliance (IT-GRC) Solution 54 54 Security Services 56 Internet Access Compliance and Control Management 56 Additional information about Web Content Management can be found at https://itcentral.pa.gov/Security/Pages/default.aspx 56 Security Services 57 Perimeter Threat Protection 57 Additional information about Perimeter Threat Protection can be found at https://itcentral.pa.gov/TechServ/Pages/default.aspx 57 Security Services 58 Risk-Based Multi-Factor Authentication (RBMFA) 58 Security Services 59 Security Assessment 59 Security Services 60 Single Signon 60 Security Services 61 Social Engineering Security Awareness Training 61 Security Services 62 Vulnerability Management 62 Security Services 63 Vulnerability Scanning 63 Security Services 64 Web Application Firewall 64 Security Services 66 Web Application Vulnerability Scanning 66 66 Security Services 67 Web Content Reporting 67 Software as a Service 68 Address Verification 68 Software as a Service 69 Alerting and Notifications 69 Software as a Service 70 Application Development& Support 70 70 Software as a Service 71 ArcGIS Desktop Tools 71 Software as a Service 72 Daptiv Project Portfolio Management 72 Information and documentation regarding the services, including but not limited to training guides and other instructional related information is available on IT Central within the Enterprise Project Management Office persona. 72 Software as a Service 73 Geocoding 73 Software as a Service 74 GIS Data Hosting and Metadata 74 Software as a Service 75 IES ERP Business Application Services 75 Customers should contact Robyne Lyons at roblyons@pa.gov for other information. 76 76 Software as a Service 77 Information Technology Service Management (ITSM) System 77 The Commonwealth’s IT Service Management tool is ServiceNow. This service offering is Software as a Service. 78 Software as a Service 79 OneDrive for Business (OD4B) 79 Software as a Service 80 PA Map Gallery 80 Software as a Service 81 TomTom Tools 81 Software as a Service 82 Web Map Creation 82
Directory: Programs Programs -> Partner Site Information – check all that apply Programs -> Summaries of Relevant Studies Reviewed by the Department That Meet the Standard for Moderate Evidence of Effectiveness Programs -> Project Scoring Template Pre-Construction Phase New Core/Branch Campus Projects Programs -> University of Hawai‘i Maui College dental assisting program review october 21, 2013 Programs -> Invitation for Bid Calact/mbta for Standard Floor and Low Floor Rural Duty Vehicles ifb no. 12-03 November 14, 2012 Programs -> Schedule of Events for 2014-2015 Camp Trotter vts & Golf June 20-22, 2014 Programs -> Interpreting Weather Satellite Data Introduction Programs -> Canadian Forces (CF) Programs -> China News in Brief August, 2011 Programs -> Kerry B. Dumbaugh Download 0.9 Mb. Share with your friends:
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