Robert A. Jakobson

• 
  15+ yrs. Experience in Software Design, Development, Deployment and Management
  
• 
  Program Management Experience with Microsoft, IBM, SUN Microsystems
  
• 
  Software Development and Design UI / UX / UA experience for Web, Desktop and Server (Back End) application platforms.
  
• 
  Technical Skill in multiple development backgrounds with soft skills from requirements gathering, analysis, scoping and resource identification/need and translation into finished products and services.
  
• 
  Experienced with LEAN, Six Sigma, and Agile (Scrum, XP, Feature Driven) methods.
  

Release Program Manager – Domain 2.0

Drive and Manage Releases for AT&T Domain 2.0 ECOMP.

Work with multiple teams and groups across AT&T to package, drive and deliver releases. Work with teams to deliver against Waterfall based targets using Agile methodologies. Define, articulate and manage efforts to bring together and release tool application deployments.

Program Manager – MSCIS

Drive and Manage Projects for Microsoft Supply Chain IT Services.

Primary duties include managing multiple teams and coordinate stakeholders for various global supply chain initiatives. A key project of interest involved creation of supply chain system for the first game console and games market in Domestic China. This involved creating a Joint-venture partnership, as well as driving the technical initiative required to supply games and goods to the JV. This was one of several projects I’ve been responsible for covering project planning, resources, and driving team efforts internationally and coordinated. Thus far, we’ve consistently released on or ahead of schedule for these projects.

Business Analyst / SME

Generate Business Requirements, software requirements, functional requirements for project, manage and maintain backlog and iterations. UX work with designers on wireframes, creation of user stories, personas and documentation for projects. Focus was enterprise level customers using third-party purchasing and payment process systems to connect and do business with AT&T. Produce functional, technical and business requirements gathering and analysis with both internal and external stake holders. Work with the design teams to insure UX requirements updated and merged with existing user experience designs. Interact and drive development teams to completion, get functional and user experience testing and signoff and finally deployment.

• 
  Internal and External UX requirements design and delivery with on shore and off shore delivery teams and stakeholders.
  
• 
  Design and develop XSLT transformation tool system for multi-million-dollar Corporate and Government to accept multiple eCommerce inputs as EDI, XML and cXML and provide appropriate outbound eCommerce transactions.
  
• 
  Provide SME knowledge and mentoring for the creation, testing and troubleshooting XML, EDI, cXML (Ariba) Commerce systems.
  

UX Development Design Evangelist – MSDN / Generation APP

Work with Developers coding for Windows 8 Apps and provide guidance and insure quality bat metor release of Windows 8 Apps to App Store. This included consulting on apps for non-Windows platforms interested in the Windows (aka Metro) UX/UI design allowing them to work in a cross platform format (Windows, Android, Apple).

• 
  Performed UX / UI design analysis on over 150 apps presented to App Store to insure apps presented to the store met quality and UX standards for impending Windows 8 release and assure that apps available to users followed design guidance.
  
• 
  UX Design and Guidance to external developers on UI and UX issues for over 100 apps, providing direction and suggestions to migrate existing designs from Windows 7 to the new Windows 8 interface guidelines.
  

Program Manager Windows Azure Fabric Team

Responsible for designing and creating reporting and analytics tools for Windows Azure Fabric Team. Work included analysis of incoming errors and processes, TFS items and bug tracking systems to determine and create Automation rule structures to provide correct responses for operations teams.

• 
  Created Data Pump Application for retrieval and analysis of data from TFS into SQL Azure databases.
  
• 
  Created dynamic SRSS Reporting templates to interact with SQL Azure data.
  
• 
  Created and maintained SQL based queries used for reporting.
  
• 
  Extensive work with TFS systems, Sql Server Reporting Services.
  

PROGRAM MANAGER, GLOBAL NETWORKING SERVICES

• 
  Drive design, development and deployment for LTM, AMS, and Self-Service Tools.
  
• 
  Management of internal and external evangelism and onboarding properties.
  
• 
  Responsible for expansion of adoption of GNS Self Service tools and technology throughout Microsoft.
  
• 
  Created GNS team tools used for reporting connecting via SQL, WCF tools with Excel, SharePoint systems.
  
• 
  Designed the UX/UI for tools insuring they met with requirements.
  
• 
  Work with TFS, Excel, Product Studio, SharePoint interactions and creation of reporting tools using each.
  

PREMIER PRODUCT SUSTAINMENT MANAGER

• 
  Review, architecture, design and direct management of over 75 Fortune 500 customers.
  
• 
  Automation of B2B systems for new customers to integrate with AT&T.
  
• 
  Design/Developer of B2B cXML validation, verification and testing tools and processes.
  
• 
  Created internal tool for teams allowing users to from a single source verify, validate and debug issues from external clients and customers.
  

PROGRAM MANAGER, WINDOWS UNLIMITED POTENTIAL GROUP

Program Manager responsible for development and delivery of hardware drivers and applications on special version of Windows XP Professional for “Netbooks” and the (One Laptop Per Child) OLPC XO-1.

• 
  Manage and Deliver Win32 driver development for hardware needs of the XO-1 and “Small Footprint Devices” a.k.a. “Netbooks”.
  

• 
  Insure OS achieved or exceeded feature parity with native Linux interfaces.
  
• 
  Project scheduling, driving milestones, overcoming extensive technological obstacles from M2 to M5, RTM and RTW of the project.
  
• 
  XP OS developed was not only faster than its Linux based OS but more features and functionality.
  
  • 
    Keyboard features, Gamepad Features and UX.
    
  • 
    Graphics, Camera, Tablet mode UX features.
    
  • 
    Power and OS feature UX features.
    
• 
  Designer of the Icons / Graphics on the UI for the Gamepad application.
  
• 
  Designed the UX, UI for Help screens and dialogs for drivers and driver support.
  
• 
  Provided technical assistance for and assisted in creation of field beta tests, case studies.
  
• 
  Assisted vendors directly toward WHQL Certifications and obtaining WHQL Errata for drivers.
  
• 
  Localization Engineer for Project, localized drivers in French, German, and Portuguese.
  
• 
  Provided Localization UX/UI guidance for geo-political and other cultural considerations on UX/UI.
  

PROGRAM MANAGER, WINDOWS INTERNATIONAL | LOCALIZATION TOOLS TEAM

Responsible for the UX/UI for features on the LocStudio upgrade used by virtually all of Microsoft for all tools, software and products. This tool allowed the editing of binaries coded into multiple languages and cultures. The ability to view, preview changes in real time, update translation memories live, images and UX of Operating Systems, Web, and Software. LocProject and LCXAdmin features focused on providing Project Management and administration of LCX modules.

• 
  PM for User Experience (UX) and User Interface for LocStudio 6.0, LocProject and LCXAdmin.
  

CONTRACT EMPLOYMENT | SME PROJECTS

SME HETEROGENOUS SYSTEMS

ECOMMERCE SOLUTIONS, NATIONAL PRACTICE

SR. IT SPECIALIST / Application Architect

MAILBANK.COM April 2000 - May 2000

Web Transition and Database Consultant

Web Application Developer / Architect (Multiple National/Global Accounts for SDCs)

CIO / Web Application Developer / Designer / Architect

Dreamweaver

Photoshop
After Effects
Premier
Illustrator

Flash

Visual Studio 2003-2015

VB.NET, C#, C++, Silverlight, WPF, Java

Eclipse

Scripting
CSS, HTML/XHTML

XML/XSL

Perl

Ruby

SQL

MySQL

Sysbase

DB2

AIX/Linux/UNIX

Windows Vista/XP/7/8

Windows Server

MS Office Suite

MS SharePoint

MS Project

Visio

WebSphere Suite

Trac

Tortise SVN

VisualSVN

CodeSmart

BaseCamp