Summary of qualifications

267 I. Fernando St. Malanday, 1444 Valenzuela City

Mobile number: 0923-917-0035 / 0916-680-0500

E-mail: anthonybsantiago@gmail.com

Skype ID: anthony_0035
SUMMARY OF QUALIFICATIONS

Presently working part-time as Online English Tutor for UnHoop Philippines focusing on vocabulary, grammar, and comprehension. Textbook lessons, web news lessons and free-talking are conducted via Skype video call. Man to man English teacher for Koreans at De LaSalle Araneta University – La Sallian Language Center.

Former Technical Support Engineer for DSL broadband service. Proficient in network infrastructure diagnostics of DSL network, and support for DSL customer issues. Experiences with MSN and affiliated services providing solutions for subscribers in North America. Hotmail policy enforcement for concerns on violations of Terms of Use.

Worked for INQ7.net as an Internet Consultant. Responsible for the INQ7 web site traffic, activity analysis, site statistics. Background in e-commerce, advertising/marketing, and web site operations.

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  Teach Korean students with speaking and writing in English.
  

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  Help international students learn English proficiency via Skype™ video call. Create reports about student’s lessons and progress.
  

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  Provides technical assistance via phone for DSL subscribers in North America on backend and client-side issues. Experienced in using CRM Tools, Connectivity Diagnostics, and Microsoft Knowledge Base. Level 2 email support for Hotmail policy enforcement.
  

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  Web site activity, Traffic Analysis and Ad System Operation. Site analysis and quality assurance coordination of the web site based on processed log files. Analysis and report generation includes: page views, visitor session, paths, content groups, web cluster performance, server and client-side errors, dynamic pages and form errors, streaming media analysis and others.
  

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  Teaches programming, vector graphics and computer subjects.
  

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  Functions as Junior Executive of the MIS Department reporting to the company President and the Management Committee about current MIS Dept. projects and status. Devise applications specific to departments’ computer needs and plans. MIS functions as a programmer and network co-administrator. Developed in-house systems for a manufacturing company.
  

- Training and seminars sponsored by Informatics Philippines for subject and software proficiencies.

Public services, computers and technology. Database Management System, Internet computer graphics.

I hereby certify that all information stated above are true and correct to the best of my knowledge and belief.