Academic Program Review



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Professional Experience


2006 - GEORGIA STATE UNIVERSITY


Downtown Atlanta, Georgia Campus

Visiting Lecturer at the Cecil B. Day School of Hospitality Administration, J. Mack Robinson College of Business; teaching hotel management, hospitality law and perspectives in the hospitality industry.
Representative Career Highlights:


  • Certified in ServSafe for Food (2005)

  • Certified in ServSafe for Alcohol (2005)

  • Reviewed proposals for CHRIE posters; proposed article for JAHM

  • Annual speaker at Hospitality Law Conference (2005, 2006 and 2007)

  • Article on Georgia’s Smoke Free law for Georgia Restaurant Forum magazine (May/June 2006)

  • Reviewed and critiqued curriculum for new BA and MBA programs for Strayer University (2006)

  • Speaker for Georgia Chapter of Hospitality Finance and Technology Professionals’ monthly meeting (2004 and 2006)

  • Speaker at PKF Hospitality Fly-In Conference (2006)

  • Speaker at Georgia Convention and Visitors Bureau annual conference

  • Author monthly legal question and answer column for GH&LA newsletter (since 2004)




  1. GEORGIA STATE UNIVERSITY

2006 Downtown Atlanta, Georgia Campus

Adjunct Professor at the Cecil B. Day School of Hospitality Administration; teaching hospitality law and perspectives in the hospitality industry.


2005 - BERMAN FINK VAN HORN P.C.

Atlanta, Georgia

Of Counsel

Legal services and training on hospitality law matters on an as needed basis.



  1. BARBER LAW ASSOCIATES, P.C.
Suwanee, Georgia

President

Legal services and associated training, specializing in hospitality law; representing hotel clients such as West Paces Hotel Group and TWELVE Hotels and Residences.


1988-

2003 THE RITZ-CARLTON HOTEL COMPANY, L.L.C.



A global, luxury hotel company with 59 hotels located in 19 countries, and

25,000 employees worldwide.

Vice President and Associate General Counsel


In-house counsel duties as department head and providing legal advice in

connection with luxury hotel and dining clubs, general corporate and

hotel operations matters, including drafting and negotiating hotel

operating agreements, commercial real estate transactions (domestic and foreign), acquisitions, retail and office leasing, training, presentations and overseeing trademark, claims, labor, condominium and litigation matters.


Representative Career Highlights:


  • Participated in Company’s success of winning two Malcolm

Baldrige Awards established by the U.S. Department of Commerce; the first and only hotel company to win the award two times, 1999 and 1992.

  • Established P.O.L.O. (Protect Our Little Ones) child safety program

for hotel guests using Total Quality Management processes.

  • Trainer and member of opening team for The Ritz-Carlton, San Francisco

  • Drafted and edited Ritz-Carlton’s Trademark Manual and Guidelines

  • Frequent presentations to senior leaders such as Corporate Steering Committee, general managers, controllers, engineers, rooms executives, etc.

  • Participated and facilitated Corporate daily line-ups

  • Authored many articles for hospitality magazines and presented at numerous meetings and conferences on hospitality legal matters.

1985-


  1. KING & SPALDING, L.L.P.

Established in 1885, this prestigious international firm has over 700 attorneys located in Atlanta, Washington, D.C., New York, Houston and London and was ranked 32nd among the top 50 firms in the world in 2003.

Associate Attorney

Atlanta, Georgia
Specialized in commercial real estate and had litigation experience, including acquisitions, financing and leasing of commercial real property for clients such as General Motors Corp., BellSouth Corporation, The Coca-Cola Company, CibaVision, Hill Properties, Inc., Technology Park and The Oxford Group, Inc.
Representative Career Highlights:


  • Trial experience where, according to the judge, first solo deposition was key element in a successful jury trial decision.

  • Assisted in research and editing of American Bar Association manual on Sanctions.


Education

2005 Certification: ServSafe Program for Food

Certification: ServSafe Program for Alcohol

National Restaurant Association Educational Foundation



  1. Walter F. George School of Law


Mercer University, Macon, Georgia

Juris Doctorate, cum laude

Mercer Law Review

First Year Moot Court Finalist

Chapter Clerk, Phi Alpha Delta Legal Fraternity

University of South Florida

Tampa, Florida

Bachelor of Arts in Criminal Justice

Internship with Florida State Attorney’s Office in Miami, FL

Community and Civic Contributions





  • Boy Scouts of America, Cub Scout Den Leader since 2004

  • Past President, Spring Walk Homeowners Association

  • Atlanta Volunteers Foundation – Atlanta Legal Aid Office

  • Participant in American Hotel & Motel Association Legislative Action Summit in Washington, D.C.

  • Volunteer monitor/proctor for Georgia Bar Examination

  • Delegate, representing Phi Alpha Delta at Annual Convention

  • Member of State Bar of Georgia and The Florida Bar

  • Member of Georgia Hotel & Lodging Association

  • Member of Georgia Chapter of Meeting Professional International

  • Member of Hospitality Sales & Marketing Association International

  • Member of Georgia State University Industry Advisory Board

  • Member of Global Alliance of Hospitality Attorneys


Debra Franklin Cannon, Ph.D., CHE
Home Address: Business Address:

2521 Kingscliff Drive Georgia State University

Atlanta, GA 30345 35 Broad Street

Telephone: 770-414-5342 Suite 220

E-mail: Atlanta, Georgia

dfcannon@gsu.edu Telephone: 404-651-3672

Education
B.S., Armstrong State College, 1976
MSW, University of Georgia, 1979
Ph.D., Human Resources Development, College of Education

Georgia State University, 1991



Awards
Summa Cum Laude graduate, Armstrong State College
Honor Society of Phi Kappa Phi, University of Georgia
Faculty Award for Service, College of Public and Urban Affairs,

Georgia State University, 1993 - 1994


Teacher of the Year Award from the Atlanta Society of Hospitality Education Students,

1993 - 1994


Annual Award for Teaching and Service, Southeast Chapter of the Council of Hotel,

Restaurant and Institutional Education, August 1995


Designation of Certified Hospitality Educator by the Educational Institute of the American Hotel and Motel Association, completed August 1995
Selected as one of twelve international cadre members to teach the Certified Hospitality Educator course, Educational Institute of the American Hotel and Motel Association,

August 1995


AcademicKeys Who’s Who in Business Education - 2005 - Present

Debra F. Cannon

Page 2
Work Experience
Hyatt Hotel Corporation - January 1980 - August 1983

Assistant Director of Personnel, Hyatt Regency Atlanta, January 1980 - January 1981;

Director of Personnel, Hyatt Regency Savannah, January 1981 - August 1983
The Ritz-Carlton Hotel Company - August 1983 - July 1991

Director of Human Resources, The Ritz-Carlton, Atlanta, August 1983 - December 1989 Director of Human Resources, The Ritz-Carlton, Buckhead, January 1990 - October 1990

Director of Professional Development - October 1990 - July 1991

Quality Vision Team Member involved in writing the Malcolm Baldrige National Quality Award application submitted in 1991

Georgia State University, Cecil B. Day School of Hospitality Administration

September 1985 - June 1991

Part-time Instructor, September 1985 - June 1991

Instructor, September 1991 - August 1994

Assistant Professor, September 1994 - May 2000

Graduate Faculty Status - Designated May 1999

Associate Professor, May 2000 - December 2000

Interim Director, January 2001 – December 2001

Director, December 2001 - Present


Publications - Refereed Scholarly
Cannon, Debra F. (1992). Determinants of Organizational Commitment Among

Hotel Employees. Abstracts of Refereed Paper Presentations, Council of Hotel, Restaurant and Institutional Education (CHRIE) Annual Conference Proceedings, August: 245-246.


Ross, Lawrence E., Cannon, D.F. & Kwag, M.K. (1993). An Applied Strategic Planning Approach to Curriculum Review and Revision. Abstracts of Refereed Paper Presentations, CHRIE Annual Conference Proceedings, August: 120.
Cannon, Debra F. (1993). Dissertation Abstract - Determinants of Organizational Commitment Among Hotel Employees. Hospitality & Tourism Educator, 2: 75.
Cannon, D. F. & Kent, W.E. (1994). What Every Hospitality Educator Should Know About Benchmarking. Hospitality & Tourism Educator, 4: 61-64.

Debra F. Cannon

Page 3
Publications - Refereed Scholarly (continued)
Cannon, D.F. (1994). Intrinsic/Extrinsic Predictors of Work Attitudes Among Hotel Employees. Abstracts of Refereed Paper Presentations, CHRIE Annual Conference Proceeding, Abstracts of Refereed Paper Presentations, July: 88.
Cannon, D. F. & Kent, W.E. (1995). The Secrets of Becoming a Learning Organization. Hospitality & Tourism Educator, 1: 9-12.
Harris, Kim & Cannon, D.F. (1995). Opinions of Training Methods Used in the Hospitality Industry. International Journal of Hospitality Management, 1: 79-96.
Smith, Kenneth, Gregory, S. R. & Cannon, D.F. (1996). Becoming an Employer of Choice: Assessing Commitment in the Hospitality Workplace. International Journal of Contemporary Hospitality Management, 8: 3-9.
Myer, Robert A., Cannon, D.F. & Kent, W.E. (1996). The Fishbone (Ishikawa) Diagram: A Dynamic Learning Tool. Hospitality & Tourism Educator, 8: 45- 47.
Kent, William E. and Cannon, D.F. (1996). Teams: Vehicle of Choice for Transporting the Organizational Future. Florida International University Hospitality Review, 14: 65-75.
Cannon, D. F. and Mihalik, B.J. (1997). Economic Impact of Tourism in Atlanta. Proceedings of the International Council of Hotel, Restaurant and Institutional Education Conference, Providence, Rhode Island, August: 8-13.
Cannon, D. F., Ross, L.E. & Ferreira, R. (1997). Sexual Harassment in Private Clubs. Proceedings of the International Council of Hotel, Restaurant and Institutional Education Conference, Providence, Rhode Island, August: 2-7.
Cannon, D.F. and Smith, K. (1998). To Pay or Not to Pay: That is the Legal Question.

Journal of Hospitality and Tourism Education, 10(2): 42-44.
Cannon, Debra F., Ferreira, R. & Ross, L. (1998). Sexual Harassment in Private Clubs.

Journal of Hospitality and Tourism Education, 10(3): 63-71.
Cannon, D.F. (1998). Better Understanding the Impact of Work Interferences on

Organizational Commitment. Marriage and Family Review, 28 (1&2): 153-166.


Cannon, D.F. & Stalcup, L. (1999). An Exploratory Study of School to

Hospitality Career Programs. Proceedings of the International Council of Hotel, Restaurant and Institutional Education Conference, Albuquerque, NM, August: 187-190.


Debra F. Cannon

Page 4
Publications: Refereed Scholarly (continued)
Cannon, D.F. (1999). The Career Dynamics of Hotel Sales and Marketing Professionals. Journal of Hospitality and Tourism Education; 11(4): 40-44.

Stalcup, L.D. & Cannon, D.F. (2000). A 360 Degree Research Design of School to Hospitality Career Programs. Frontiers in Southeast CHRIE, Proceedings for the Fall 2000 Meeting, 3(2):

42 - 44.
Stalcup, L.D. & Cannon, D.F. (2002). Are the Hospitality Business Alliance’s School-to-Career Programs Attracting the Right Students? Journal of Hospitality and Tourism Education. 14(2),

38-42.
Cannon, D.F. (2002). Expanding paradigms in providing internal service. Managing Service Quality. 12(2), 87-99.


Cannon, D.F. (2002). The economic impact of a ten-day urban cultural festival. Frontiers in Southeast CHRIE Hospitality and Tourism Research. 6(1), 73-75.
Cannon, D.F. & Stalcup, L.D. (2002). A multi-stage longitudinal study of school to hospitality career programs. Frontiers in Southeast CHRIE Hospitality and Tourism Research. 6(1), 76-78.
Harris, Kimberly, David Bojanic, and Debra F. Cannon, (2003). Service Encounters and Service Bias: A Preliminary Investigation. Journal of Hospitality & Tourism Research, 4(August, Vol. 27): pp. 272-290.
Cannon, D.F. (2005). Reality Education – Moving Past Experiential Learning. Frontiers in Southeast CHRIE Hospitality and Tourism Research, 9(1), 6-7.
Publications: Refereed Professional/Practitioner
Cannon, D. F. Creative Management. Proceedings of the Annual World

Conference of the Club Managers Association of America, Orlando, FL, January 1997, 147-156.
Cannon, D. F. Managing Cultural Diversity. Proceedings of the Annual World Conference of the Club Managers Association of America, Orlando, FL, January 1997, 87-91.
Cannon, D. F. Ready, Set, Go .... An Experiential Team-Building Session.

Proceedings of the Annual World Conference of the Club Managers Association

of America, Orlando, FL, January 1997: 131-137.

Debra F. Cannon

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Publications: Refereed Professional/Practitioner (Continued)
Cannon, D. F. Employee Opinion Surveys - A Crucial Management Tool. Education Proceedings Manual of the Annual World Conference of the Club Managers Association of America, San Francisco, CA, 1999: 3-6.
Cannon, D.F. & O’Boyle, L. A Human Resources Audit for Private Clubs. Proceedings for the Annual World Conference of the Club Managers Association of America, February, 2000,

191-197.
Cannon, D.F. "Designing a Training Process for Club Managers." Proceedings for the Annual World Conference of the Club Managers Association of America, January 2001, 253-256.


Cannon, D.F. & O'Boyle, L. "An Expanded Human Resources Audit for Private Clubs." Club Managers Association of America's Premier Services, June 2001.
Cannon, D.F. & O’Boyle, L. “The Latest Human Resources Issues Impacting Clubs.”

Proceedings for the Annual World Conference of the Club Managers Association of America,

February 2002, 79-83.


Cannon, D.F. “Seamless Performance Leadership.” Proceedings for the Annual World Conference of the Club Managers Association of America, February 2002, 131-141.
Schulze, William, Debra Cannon, Joe Perdue & Jack Ninemeier, “Master Club Manager (MCM) Update.” Proceedings for the Annual World Conference of the Club Managers Association of America, (February 2003): pp. 231-234.
Stalcup, Lawrence D. & Debra F. Cannon, “A Conceptual Design for Analyzing the Cause of Turnover at the Property Level.” Frontiers in Southeast CHRIE 6(Fall 2003): pp. 28-29.
Jordan, John, Debra Cannon, Joe Perdue & Jack Ninemeier, “Master Club Manager (MCM) Update.” Proceedings for the Annual World Conference of the Club Managers Association of America (February 2004): pp. 101-105.
Cannon, Debby & Cathy Gustafson, “Building the Foundation for Quality-Based Training in Your Club.” Proceedings for the Annual World Conference of the Club Managers Association of America (February 2004): pp. 115-127.
Perdue, Joe. Cathy Gustafson, Debby Cannon, Norm Spitzig & Sandy Frappier,

“Management to Leadership: An Emerging Vision of the General Manager/COO Concept.” Proceedings for the Annual World Conference of the Club Managers Association of America (February 2004): pp. 195-199.



Debra F. Cannon

Page 6
Publications: Refereed Professional/Practitioner (Continued)
Cannon, Debby. “A High Performance Club Culture: The Foundation for Success. Proceedings for the Annual World Conference of the Club Managers Association of America (February 2004): pp. 259-266.
Cannon, Debby. “Developing Tomorrow’s Club Leaders Through Mentoring.”

Proceedings for the Annual World Conference of the Club Managers Association of America (February 2004): pp. 341-348.
Cannon, Debby. “Hospitality Programs in Colleges of Business: Challenges and Opportunities.” Symposium Abstracts for the 2004 International CHRIE Annual Conference (July 27 – August 1, 2004): 116.
Cannon, Debby, Joe Perdue & Robert Woods. “Perceptions of Accreditation in Hospitality Education.” Symposium Abstracts for the 2004 International CHRIE Annual Conference

(July 27 – August 1, 2004): 117,


Cannon, Debby. “The Employment Puzzle – Selecting, Training and Managing for Employee Retention.” National Automated Merchandising Association (NAMA) Annual Conference, October 26, 2005, Orlando, FL, pp. 1 – 12.
Books/Book Chapters
Cannon, D.F. (1997). Instructors manual, diskette of Supplemental Learning Exercises to accompany text, glossary and end of chapter questions for Hospitality and Tourism - An Introduction to the Industry, Eighth Edition by Robert A. Brymer, Kendall/Hunt Publishing Company.
Cannon, D.F. (1998). Better understanding the impact of work interferences on

organizational commitment. In The Role of the Hospitality Industry in the Lives



of Individuals and Families. Cummings, P.R., F.A. Kwansa & M.B. Sussman (Eds.),

153-166.
Cannon, D.F. (1999). Instructors manual, diskette of Supplemental Learning Exercises to accompany text, glossary and end of chapter questions for Hospitality and Tourism - An Introduction to the Industry, Ninth Edition by Robert A. Brymer, Kendall/Hunt Publishing Company.


Cannon, D.F. (2000) "Introduction in International Hospitality Human Resources edited by

S. Hofmann, C. Johnson & M. Lefever. Lansing, MI: Educational Institute of the American Hotel & Motel Association, xvii - xx.




Debra F. Cannon

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Books/Book Chapters (Continued)
Cannon, D.F. (2000) "Hospitality Human Resources in the United States,In International Hospitality Human Resources edited by S. Hofmann, C. Johnson & M. Lefever. Lansing, MI: Educational Institute of the American Hotel & Motel Association, 339-356.


Cannon, D.F. (2001). Instructors manual, diskette of Supplemental Learning Exercises to accompany text, glossary and end of chapter questions for Hospitality and Tourism - An Introduction to the Industry, Tenth Edition by Robert A. Brymer, Kendall/Hunt Publishing Company.
Cannon, D.F. & Gustafson, C. (2002). Training in the Hospitality Industry.

Lansing, MI: Educational Institute of the American Hotel & Lodging Association.


Cannon, Debra Franklin, “An International Perspective of Organizational Commitment.” In N.D. Green, Gil Maxwell & Sandra Watson (Eds.) Human Resource Management – International Perspectives in Hospitality and Tourism (2002). London: Continuum Publishing Company.
Cannon, Debra F. “Lodging Meeting Guest Needs.” In Clayton W. Barrows (Ed.) Introduction to Management in the Hospitality Industry (2002). New York: John Wiley and Sons.
Cannon, Debra, Revised four chapters in the 8th edition of Introduction to Management in the Hospitality Industry, Clayton W. Barrows (Ed.), 2005, John Wiley & Sons. Chapters included: “Lodging Meeting Guest Needs,” “Lodging Operations,” “Forces Shaping the Hotel Business,” and “Competition in the Lodging Industry.”
Publications: Non-Refereed and Other
Cannon, D. F., Reviewer of Goodwin, John R. and Jolie R. Gaston, Hotel Law: Principles and Practices, 5th Edition. Scottsdale, AZ: Gorsuch Scarisbrick Publishers, 1997.
Cannon, D. F., Maximizing Win-Win Student Internships. Georgia Hospitality Newsletter, Spring 1997 edition.
Cannon, D. (1998). SECHRIE News. CHRIE Communique, 12(May): 3.
Cannon, D. (1998). Record Attendance at 1998 CMAA World Conference.

CHRIE Communique, 12(May): 5.
Cannon, D. F. (Spring/Summer 1998). From the Editor. Praxis - The Journal of Applied Hospitality Management, 1(1): 4-6.

Debra F. Cannon

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Publications: Non-Refereed and Other (Continued)
Cannon, D. F. Focus On ..... Empowering Your Employees. At Your Service, newsletter published by Club Managers Association of America, 6(July/August, 1998): 3-4.
Cannon, D. F. (Fall/Winter 1999). In the Real World. Praxis - The Journal of Applied Hospitality Management, 2(1): 46-47.
Cannon, D. F. (Fall/Winter 1999). From the Editor. Praxis - The Journal of Applied Hospitality Management, 2(1): 4-5.
Cannon, D.F. (Spring/Summer 2000). From the Editor. Praxis - The Journal of Applied Hospitality Management, 2(2).
Cannon, D.F. (Fall/Winter 2000). From the Editor. Praxis - The Journal of Applied Hospitality Management, 2(2).
Cannon, D.F. (Spring/Summer 2001). From the Editor. Praxis - The Journal of Applied Hospitality Management, 2(2).
Cannon, Debra Franklin, “From the Editor.” Praxis – The Journal of Applied Hospitality Management. 1(Spring 2003): p. 2.
Cannon, Debra Franklin, “From the Editor.” Praxis – The Journal of Applied Hospitality Management. 1(Spring 2005): p. 2.
Cannon, Debra F. Roundtable discussion materials on “Hospitality Programs in Colleges of Business;” Presented at the International CHRIE Conference, August 7, 2003, Palm Springs, CA.
Cannon, Debby. “Forming Partnerships with University Hospitality Programs.” Workshop held with Ryan’s Steakhouse executives, April 14, 2004, Atlanta,
Cannon, Debby. “The High Performance Culture – A Club’s Opportunity to Deliver Quality Not Myths.” The Premier Club Services Newsletter, Club Managers Association of America, 2(May/June 2004, Vol. 12): 5-6.


Debra F. Cannon

Page 9
Publications: Non-Refereed and Other (Continued)
Cannon, Debra. “Developing a High Quality Club Culture.” Presentation to the Georgia Chapter of Club Managers Association of America (CMAA) in conjunction with three-hour workshop session, June 13, 2004, Atlanta.
Cannon, Debra. “Training for Quality Results “ and “Managing Change Positively,” Presentations to the Florida Chapter of CMAA in conjunction with a six-hour workshop session, July 1, 2004, Naples, FL
Cannon, Debra. “Train the Trainer Workbook.” In conjunction with a three-hour seminar presented to taxi driver trainers through the City of Atlanta; November 1, 2004
Cannon, Debby. “Customer Loyalty: The Essential Ingredient.” Restaurant Forum 6(November/December 2005, Vol. 2), pp. 14 – 15.
Cannon, Debby. “The Current Climate and Predictions for 2006.” Restaurant Forum 1(January/February 2006, Vol. 3), pp. 16 – 17.
Cannon, Debby. “Spoon – More Than a Spoonful of Pleasure.” Restaurant Forum (September 2006, Vol. 3), pp. 26-27.
Cannon, Debby. “Employment: The Millennial Generation – Optimize Its Talents.” Restaurant Forum 7(November/December 2005, Vol. 3), pp. 18 – 19.
Externally Funded Research
Cannon, Debra F., Principal Investigator, and Brian Mihalik, Atlanta 1995-1996 Visitation and Spending Study. Conducted April 1995 - September 1996. Funded by the Atlanta Convention and Visitors Bureau for $24,938.
Cannon, Debra F., Privatization of Tourism Marketing. Conducted April - September 1997 for the Georgia Hospitality and Travel Association. Funded at $4,000.

Editorial Positions
Editorial Board Member for the Journal of Hospitality and Tourism Education,

1994-Present


Founding Executive Editor of Praxis - The Journal of Applied Hospitality Management,

sponsored by the Cecil B. Day School of Hospitality Administration, 1997 – Spring 2005.




Debra F. Cannon

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Research Awards
Smith, K., Susan R. Gregory and D.F. Cannon. 1997 Award for Excellence.

Highly Commended Category for “Becoming an Employer of Choice: Assessing

Commitment in the Hospitality Industry.” From the International Journal of

Contemporary Hospitality Management.
Papers Presented at Professional Meetings
Cannon, D. F., The Relationship Between Job Satisfaction, Interferences to Working and Organizational Commitment Among Hotel Employees.1992 CHRIE Conference, July 30, Orlando, Florida.
Cannon, D. F., Implementing Title I of the American with Disabilities Act.

Presented at the Annual Days Inn General Managers Conference, Atlanta, Georgia,

October 2, 1992.
Cannon, D. F., Implementing Title I of the American with Disabilities Act.

Presented at the Annual Days Inn General Managers Conference, Atlanta, Georgia,

October 2, 1992.
Stokes, Arch and D. F. Cannon, Sexual Harassment in the Work Place.

Presented at the Southeastern Hospitality and Food Service Show, Atlanta, Georgia,

October 12, 1992.
Cannon, D. F., Arch Stokes, David Pavesic, Pamela Cummings, Lawrence Ross, A Mock Trial: An Experiential Approach to Sexual Harassment.1993 CHRIE Conference, August 7, Chicago, Illinois.
Ross, Lawrence E., D. F. Cannon, and M, H. Kwag, An Applied Strategic Planning Approach to Curriculum Review and Revision. 1993 Annual CHRIE Conference, August 7, Chicago, Illinois.
Cannon, D. F., An Analysis of Intrinsic and Extrinsic Factors as Related to Job Satisfaction and Organizational Commitment Among Hotel Employees. 1994 Annual CHRIE Conference, July 29, Palm Springs, California.
Kent, William E., D. F. Cannon, and Robert A. Meyer, Facilitating Teamwork Through the Use of the Fishbone Diagram.1995 Annual Council of Hotel, Restaurant and Institutional Educators (CHRIE), August 2, Nashville, Tennessee.


Debra F. Cannon

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Gregory, Susan, K. Smith and D. F. Cannon, Employer of Choice: Commitment and Satisfaction in the Hospitality Workplace.1995 Annual CHRIE Conference, August 3, Nashville, Tennessee.
Cannon, D. F. and W.E. Kent, Applying Total Quality Management to the Strategic Planning Process. 1995 Annual CHRIE Conference, August 3, Nashville, Tennessee.
Cannon, D. F., Proactive Management in Senior Living Environments - The Concept of Reasonable Care. Two-hour seminar presented to the Senior Living Association of Georgia, Atlanta, October 6, 1995.

Papers Presented at Professional Meetings
Cannon, D. F., Ten Ways to Avoid Legal Problems with Employees. Presented to the Georgia Chapter of the Club Managers Association of America, Atlanta, Georgia, January 22, 1996.
Ross, Lawrence E., R. Ferreira and D. F. Cannon, Sexual Harassment in Private Clubs. 1996 Annual Club Managers Association of America Conference, February 12, 1996, Honolulu
Cannon, D. F., Job and Career Opportunities in the Hospitality Industry. Presented at the Building Economically Self-Sufficient Families Community Forum, February 23, 1996,

Atlanta, Georgia


Cannon, D. F. and W. E. Kent, Teams - Key to Organizational Success. Spring 1996 Southeast Chapter Meeting of the Council of Hotel, Restaurant and Institutional Education (SECHRIE), March 1, Atlanta, Georgia.
Cannon, Debra F., Results of the 1995-1996 Visitor Spending Analysis for the Metro-Atlanta Area. Presented to the Atlanta Convention and Visitors Bureau, October 3, 1996.
Cannon, Debra F., The ABC’ of TQM. Two-hour seminar presented at the

National Assistant Club Managers Conference, Atlanta, Georgia, October 14, 1996.


Cannon, D. F., Managing Cultural Diversity. Presented at the Annual Club Managers Association of America Conference, Orlando, Florida, January 20, 1997.
Cannon, D. F., Ready, Set, Go ..... An Experiential Team-Building Session.

Presented at the Annual Club Managers Association of America Conference, Orlando, Florida, January 21, 1997.




Cannon, D. F., Creative Management. Presented at the Annual Club Managers Association of America Conference, Orlando, Florida, January 21, 1997.

Debra F. Cannon

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Cannon, D. F. and E. Merritt, Tradition and Transformations: Club Operations in the 21st Century. A one-day case study presented at the Annual Club Managers Association of America Conference, Orlando, Florida, January 22, 1997.
Cannon, D. F. Creativity in Management. Presented to the Association of Convention Operations Management, Georgia World Congress Center, Atlanta, May 20, 1997.
Cannon, D. F. and B. J. Mihalik, Economic Impact of Tourism in Atlanta. Presented at the International Council of Hotel, Restaurant and Institutional Education Conference, Providence, Rhode Island, August 6, 1997.
Papers Presented at Professional Meetings
Cannon, D. F., L. E. Ross and R. Ferreira, Sexual Harassment in Private Clubs. Presented at the International Council of Hotel, Restaurant and Institutional Education Conference, Providence, Rhode Island, August 7, 1997.
Cannon, D. F. Human Resources Case Studies - Challenges and Opportunities presented to ISES, International Society of Exposition Services, January 13, 1998, Atlanta, GA
Cannon, D. F. and E. Merritt. “Manager Burn-out in Private Clubs.” World Conference of Club Managers Association of America, Las Vegas, Nevada, January 17, 1998.
Cannon, D. F. & Clark, C. “Moving from Inertia: Dealing with Sacred Cows, White Elephants and Dead Wood Slowing Quality Club Performance.” World Conference on Club Management, Club Managers Association of America, San Francisco, CA, February 27, 1999.
Cannon, D. F. “Using Employee Opinion Surveys as an Important Management Tool.”

World Conference on Club Management, Club Managers Association of America,

San Francisco, CA, February 28, 1999.
Cannon, D.F. & O'Boyle, L. "A Human Resources Audit for Private Clubs: Guidelines on Human Resource Practices." World Conference on Club Management, Club Managers Association of America, Atlanta, GA, February 23, 2000.
Cannon, D.F. "Designing a Training Process for Club Supervisors." World Conference on Club Management, Club Managers Association of America, San Diego, CA, January 29, 2001.
Cannon, D.F. Panel presentation for the Human Resources Special Interest Group, International CHRIE Conference, Toronto, CA, July 27, 2001.


Debra F. Cannon

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Stalcup, L. & Cannon, D.F. “The recruitment, motivations and aspirations of students in school to hospitality career programs.” International CHRIE Conference, Toronto, CA, July 28, 2001.
Cannon, D.F. & Stalcup, L. “Recruiting students for school to hospitality career programs.” Presented at the Southeastern Hospitality Show sponsored by GHTA, Atlanta, November 5, 2001.
Cannon, D.F. “The Latest Human Resource Issues and Trends.” World Conference on Club Management, Club Managers Association of America, San Antonio, TX, February 6, 2002.
Cannon, D.F. “Seamless Leadership in Club Management.” World Conference on Club Management, Club Managers Association of America, San Antonio, TX, February 6, 2002.
Cannon, D.F. “Quality-Based Club Management.” Tennessee/Arkansas Chapter Meeting of CMAA, Tunica, MS, July 2002.
Pavesic, D. & Cannon, D.F. “Curriculum Review: Are we effectively delivering what graduates need to know?” International CHRIE Convention, Orlando, FL, August 10, 2002.
Cannon, D.F. “The Master Club Manager (MCM) Process,” CMAA World Conference, New Orleans, March 3, 2005
Cannon, D.F. “Maximizing Quality Training Results.” Irish Club Managers Association, Dublin, Ireland, March 8, 2005.
Cannon, D.F. “Club Leadership for Quality Results.” Business Management Institute V, Alexandria, VA, April 29, 2005 & October 3, 2005 (Las Vegas).
Mihalik, B., Cannon, D., Umbreit, T. & Lattuca. F. “Strategic Issues for Hospitality Programs in Colleges of Business.” International CHRIE, Las Vegas, July 28, 2005.
Additional Research
Franklin, D., Social Exchange Theory Applied to Dual-working Marriages.

Masters thesis, School of Social Work, University of Georgia, August 1979.


Cannon, D. F., The Relationship Between Job Satisfaction, Interferences to Working, and Organizational Commitment Among Hotel Employees. Doctoral dissertation, College of Education, Georgia State University, Defended October 1991.



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Continuing Education Activities
Coordinator of the Business Management Institute I and Certification Review Course, sponsored by Club Managers Association of America, Georgia State University, 1994 - Present
Developed Club Supervisors University, an eight-week, 32 hour training program for

hourly supervisors in private clubs; Sponsored by the Georgia Chapter of Club Managers Association of America; Planning process started November 1997; First course held -

January 1999 - April 1999
Continuing Education Presentations
Cannon, D. F., Hospitality Law. Three-hour seminar presented at the Business Management Institute, Club Managers Association of America, Georgia State University,

October 20, 1992.


Cannon, D. F., Managing Human Resources: Legal Issues, Staff Planning,

Recruiting/Interviewing, Orienting and Training Employees, Motivation and Work Performance, Handling Performance Problems. Two-day seminar presented at the National Restaurant Association Management Institute, Georgia State University, January 1993.


Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute I, Club Managers Association of America, Georgia State University, January and February 1993.
Stokes, Arch and D. F. Cannon, A Mock Sexual Harassment Trial. Presented at the seminar, Controlling Labor Costs and Liability in the Hospitality and Travel Industries. Sponsored by Stokes and Stokes law firm, Atlanta, Georgia, April 2, 1993.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute I, Club Managers Association of America, Georgia State University, October 21, 1993.
Cannon, D. F., The Supervisor’s Role in a Drug-Free Work Place. Seminar presented to the managers/supervisors of The Commerce Club, Atlanta, Georgia, December 1993.
Cannon, D. F., Management, Human Resources and Government Legislation. Ten-hour seminar presented at the Certification Review Course, Club Managers Association of America, San Antonio, Texas, February 5, 1994.
Cannon, D. F., The Art and Science of Selecting Employees. Assistant Managers Group of the Georgia Chapter of Club Managers Association of America, Atlanta, Georgia, March 17, 1994.
Debra F. Cannon

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Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute I, Club Managers Association of America, Georgia State University, March 31, 1994.
Cannon, D. F., Six three-hour seminars on service quality and team-building.

Hospitality Institute for the Gatlinburg Chamber of Commerce. Gatlinburg, TN, May 16 & 17, 1994.


Cannon, D. F., Managing Employee Performance. Two four-hour seminars presented by the National Restaurant Association and Baxter Dietary Products, Atlanta, Georgia,

October 3, 1994.


Cannon, D. F., Employment Law for Club Managers. Three-hour seminar, Business Management Institute I, Club Managers Association of America, Georgia State University, October 20, 1994.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute, Club Managers Association of America, Georgia State University, January 12, 1995.
Cannon, D. F., Ten-hour seminar on human resources, management and

hospitality law presented at the Certification Review Course, Club Managers Association of America, New Orleans, LA, January 27 - 29, 1995.


Cannon, D. F., Winning Optimistic Workers and Wowing Other Workers. Two three-hour seminars on employee selection and quality service presented to the Hospitality Institute for the Gatlinburg Chamber of Commerce, Gatlinburg, TN, May 19, 1995.
Cannon, D. F., New Paradigms of Quality. Three-hour seminar presented to the Alabama/Mississippi Chapter Meeting of the Club Managers Association of America, Biloxi, Mississippi, August 13, 1995.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute I, Club Managers Association of America, Georgia State University, September 21, 1995.
Cannon, D. F., Designing Training Processes to Meet Quality Standards. Presented to the management team of the Northriver Yacht Club, Tuscaloosa, Alabama, September 24, 1995.
Cannon, D. F. Ten-hour seminar on human resources, management and hospitality law presented at the Certification Review Course, Club Managers Association of America, Georgia State University, October 24 & 26, 1995.
Debra F. Cannon

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Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute I, sponsored by the Club Managers Association of America, Georgia State University, January 8, 1996.
Continuing Education Presentations
Cannon, D. F., New Paradigms of Quality. Presented to the management team of The Commerce Club, January 15, 1996.
Cannon, D. F. Taught approximately one-third (10 hours) of the Certified Hospitality Educator program, University of Houston, April 21- 24, 1996.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute I, sponsored by the Club Managers Association of America, Georgia State University, September 26, 1996.
Cannon, D. F. Ten hours presented on management, human resources and

governmental regulations, Certification Review Course sponsored by the Club Managers

Association of America, Georgia State University, November 17 & 21, 1996.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar presented at the Business Management Institute I, sponsored by the Club Managers Association of America, Georgia State University, January 7, 1997.
Cannon, D. F. Ten hours presented on management, human resources and governmental regulations, Certification Review Course conducted by the Club Managers Association of America, Orlando, Florida, January 18-19, 1997.
Cannon, D. F. Taught ten hours in the Certified Hospitality Educator workshop, University of Houston, April 13 - April 16, 1997.
Cannon, D. F., Identifying Your Leadership Style. Presented to the Student Government leaders of Georgia State University, Leadership Conclave, Dahlonega, GA, September 13, 1997.

Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, November 19 & 20, 1997; Sponsored by Club Managers Association of America; Taught at Georgia State University
Cannon, D.F., Employment Law for Club Managers. Three-hour

seminar, Business Management Institute I; Sponsored by CMAA, GSU, January 8, 1998.



Debra F. Cannon

Page 17
Cannon, D.F. Presented ten hours of the Review Course for the Certified Club Manager examination, January 16 & 17, 1998; Sponsored by Club Managers Association of America;

Las Vegas, NV.



Continuing Education Presentations
Cannon, D.F., Maximizing the Employee Selection Process. Two-hour seminar

presented to the Latin American Association, Atlanta, March 13, 1998.


Cannon, D.F., Taking Your Club to the Next Level in Quality

Performance. Sawgrass Country Club, Ponte Vedra, FL, September 21, 1998


Cannon, D. F. Taught one-half of the Certified Hospitality Educator workshop, University of Houston, October 11 - October 14, 1998.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar, Business Management Institute I; Sponsored by CMAA, Georgia State University, October 19 & 21, 1998.
Cannon, D. F., Teambuilding in Private Clubs.Two-hour seminar, Business Management Institute I; Sponsored by Club Managers Association of America, Georgia State University, October 22, 1998.
Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, November 16 & 17, 1998; Sponsored by Club Managers Association of America; Taught at Georgia State University.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar, Business Management Institute I; Sponsored by CMAA, Georgia State University, January 11 & January 13, 1999.
Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, November 16 & 17, 1998; Sponsored by Club Managers Association of America; Taught at Georgia State University.
Cannon, D. F., Employment Law for Club Managers. Three-hour seminar,

Business Management Institute I; Sponsored by CMAA, Georgia State University, January 16 & January 18, 2001; October 9, 2001.


Cannon, D.F., Designed and taught Club Supervisors University, a 30-hour training program in conjunction with the Georgia Chapter of CMAA, January – April 2001.
Debra F. Cannon

Page 18
Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, January 24 - 26, 2001; Sponsored by Club Managers Association of America; Taught at the Annual CMAA World Conference, San Diego
Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, November 11 & 12, 2001; Sponsored by Club Managers Association of America;
Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, ; Sponsored by Club Managers Association of America; Taught at the Annual CMAA World Conference, San Antonio, TX, February 2002, November 2002.
Cannon, D.F. Three-hour seminar on employment law, Business Management Institute I for CMAA, Atlanta, February 8, 2005.
Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, ; Sponsored by Club Managers Association of America; Taught at the Annual CMAA World Conference, New Orleans, February 25 & February 26, 2005.
Cannon, D.F. Presentation on Quality Leadership to the Association of University Clubs,

New Orleans, February 25, 2005


Cannon, D. F. Presented ten hours of the Review Course for the Certified Club Manager examination, ; Sponsored by Club Managers Association of America; Jupiter, FL, July 7 &

July 8, 2005.



Service - Academic Unit
Participant in alumni phonathon fund-raising, 1986, 1988, 1992
Georgia Hospitality and Travel Association’s Southeastern Hospitality and

Food Show, Worked booth for School of Hospitality Administration, 1991 - 1995


Assessing Student Outcomes, Project Leader for the School of Hospitality Administration, 1992
Participated in School’s accreditation process through Accreditation Commission for Programs in Hospitality Administration, Council of Hotel, Restaurant and Institutional Education,

September 1991 - March 1992


Participated in School’s annual planning retreats, September 1991, 1992, 1993
Represented School of Hospitality Administration at Annual Induction Dinner for
Debra F. Cannon

Page 19

Georgia Chapter of the Club Managers Association of America, 1991 - 1996


Coordinated student recruitment advertisements in The Signal, 1992

Service – Academic Unit
Attended School Advisory Board Meeting, May 15, 1992
Curriculum Review Committee, School of Hospitality Administration, 1992 - 1993
Eta Sigma Delta Honorary Hospitality Management Society, Faculty Advisor, 1992 - 1994
Job-Searching Workshop for Hospitality Administration Majors, Coordinator, 1992 - 1994
School of Hospitality Administration Work Study Coordinator,

January 1992 - August 1998


Coordinated job placement positions, on-campus recruiting visits, met individually with students to discuss work study requirements and hospitality job opportunities, worked with hospitality companies in referring HADM majors and graduates
Coordinated on-campus interviewing for Disney World and Pizza Hut in 1992, Disney World and the Marriott Minority Internship Program, 1993 - 1994, La Quinta Inns and Eastman Kodak in 1995
Faculty Commencement Ceremony Guide or Faculty Representative - 1992- present;

August 2001, May 2001, December 2000, December 1998, December 1997, June 1996, June 1995, December 1994, June 1994, December 1992, June 1992


Student Recruitment Session, New Student Orientation, INCEPT,

Sponsored by Eta Sigma Delta Honorary Hospitality Management Society, July 16, 1993


Attended School Advisory Board Reception, October 14, 1993
Southeastern Hospitality Career Fair Coordinator, 1993 - 1997;

Coordinated registration and event logistics of annual career fair involving approximately 50 hospitality companies, 18 college and university-level hospitality programs, and approximately 400 attendees




Debra F. Cannon

Page 20
Chair, Search Committee

Faculty Search for School of Hospitality Administration,

February 1994 - August
Service – Academic Unit
Attended School Advisory Board Meeting, May 27, 1994 and November 11, 1994;

Presentations made on work study program, executive shadowing, student activities


Faculty Liaison to the HADM Alumni Association, 1994 - 1996
School of Hospitality Administration Scholarship Chairperson, 1994 - Present

Oversee application process for scholarship money from the School and other hospitality industry sources


Atlanta Society of Hospitality Education Students (ASHES), Faculty Advisor,

1994 - Present


Annual Spring Awards Banquet Coordinator, 1995 - Present
Co-writer of an endowment proposal for the School of Hospitality Administration with the University’s Development Office, 1995
Member of Search Committee for HADM Temporary Instructor,

June - August, 1995


Guide for Georgia High School Counselor Tour of Hospitality Companies,

October 20, 1995


Represented School of Hospitality Administration at the Panther Review,

Saturday, November 18, 1995


Member of Search Committee for Director, School of Hospitality Administration,

January 1996 - May 1996


Member of Search Committee for Faculty Position, School of Hospitality Administration,

March 1996 - May 1996
Contributed to plans for HADM curriculum changes in conjunction with semester conversion and HADM graduate course recommendations and sample syllabi for

MBA program concentration, September 1996 - January 1997



Debra F. Cannon

Page 21
Service - Academic Unit (continued)
Coordinated campus visit of Bob Foley, President of the Educational Institute of the American
Hotel and Motel Association, October 8, 1996
Attended luncheon with industry representatives, November 1, 1996
International Hotel/Motel Show, New York City, Faculty Attendee,

November 8 - 12, 1996


Accompanied seven HADM students to this show, coordinated booth coverage,

set-up and break-down, worked booth during show


Attended Annual Luncheon for the ACVB, February 26, 1997
Attended School’s Industry Advisory Board Meeting, May 22, 1997.
Attended School’s Industry Advisory Board Meeting, Cherokee Town Club, 11/21/97
Hosted ASHES Holiday Party, 12/18/97
Attended Annual Luncheon for the Atlanta Convention and Visitors Bureau (ACVB),

Georgia World Congress Center, March 4, 1998


Attended School’s Industry Advisory Board Meeting, May 1, 1998.
Attended luncheon with Industry Advisory Board members, Peachtree Golf Club, 9/11/98
Industry Board of Advisors Meeting, November 13, 1998, made brief presentation

regarding Praxis, Atlanta, GA


Coordinated School’s Annual Student Awards Reception and Program;

Master of Ceremonies for the Program, April 15, 1999, Atlanta, GA


Attended luncheon with Director of the Hospitality Management Program, Leeds Metropolitan University, United Kingdom, May 7, 1999, Atlanta, GA
Industry Board of Advisors Meeting, May 14, 1998, made brief presentation on student activities, Praxis update
Industry Board of Advisors Meeting, November 10, 2000 made a presentation on School
Debra F. Cannon

Page 22
Service - Academic Unit (continued)
Co-Chair and Paper Review Chair for the 6th Annual Graduate Conference on Hospitality Research and Education, January 4 – 6, 2001.
Coordinated on-campus interviewing visit for Red Lobster, February 15, 2001
Attended planning meeting of the Hospitality Alumni Club, February 20, 2001.
Represented School at the Hotel Investor’s Conference, March 11 & 12, Atlanta, GA;

Attended the Opening Reception on March 11; Presented a welcoming address on March 12th;

Led a Roundtable discussion on March 12, 2001.
Conducted an Information Session on the School of Hospitality for the GSU Admissions Staff, March 30, 2001.
Participated in the “New Freshmen Reception” for GSU representing the School of Hospitality, April 23, 2001.
Attended lunch for Food Production course, GSU & Morris Brown, held at Morris Brown on April 25, 2001
Planned the School’s Annual Awards Banquet held on Friday, May 11, 2001.
Attended the Hotel Investment Conference Planning Meeting for 2002, May 15, 2001.
Attended the National Restaurant Show, May 18 – May 21, 2001, Chicago, IL representing the School at the School’s booth, Hospitality Chairs Meeting
Hospitality Business Alliance Meeting, Chicago, May 21, 2001
Industry Board of Advisors Meeting, May 24, 2001 made a presentation on School

Activities and upcoming plans


Presented an Information Session on the School to the GSU Advisement Staff on June 21, 2001.
Attended INCEPT sessions representing the School: June 19, 2001; June 29, 2001; July 10, 2001; July 18, 2001; August 1, 2001; August 3, 2001; August 9, 2001

Planned and attended Hospitality Alumni Reception, W Hotel, Atlanta, August 19, 2001




Debra F. Cannon

Page 23
Service – Academic Unit
Worked in the bookstore stuffing School Bookmarkers in bags, handing trays with HADM tray liners in cafeteria, August 20 & 22, 2001
Presented Information Sessions to Advisement Offices at Georgia Perimeter College, August 29, 2001 (Clarkston); September 7, 2001 (Lawrenceville).
Attended MBA Open Houses representing the School: February 28, 2001;

March 20, 2001; June 14, 2001; August 30, 2001


Attended Travel Industry Association of Georgia meeting and made presentation on life-long learning and the School of Hospitality, October 11, 2001 & December 4, 2001
Info Session/Open House, School of Hospitality, October 16, 2001
Represented School at the PCMA Luncheon, Atlanta, October 17, 2001
Planned and conducted Industry Advisory Board Meeting, November 1, 2001
GHTA Southeastern Hospitality Show, Attended, presented and worked booth, Atlanta,

November 5 – 7, 2001


Represented School at the annual ACVB Member of the Year Program, Atlanta, November 14, 2001
Attended Panther Preview, Saturday, November 17, 2001
Planned and attended HADM Tailgate Party for Industry Board, Alumni, and Students, GSU, November 17, 2001
Met with Professor Jacobus Steyn from Venda University during his stay at GSU, November 19, November 20, November 26, 2001
Scholarship Coordinator involving disseminating School’s scholarship applications, reviewing and rating scholarships, distributing scholarship funding to students, providing documentation when required by the scholarship donors; January – May 2004
Met with Bob Hunter (Hunter Realty/Hotel Investment Conference) in establishing a Hunter Realty Scholarship for the School – Meetings/phone conversations held between May – December 2004 with a commitment to a $20,000 beginning scholarship achieved.

Debra F. Cannon

Page 24
Service - Academic Unit (continued)
Represented School at a reception hosted by the International Society of Hotel Consultants, Atlanta, May 7, 2004
Coordinated marketing for the School’s Leadership Presentation with Horst Schulze, February 2, 2004
Planned and hosted SECHRIE Spring 2004 Meeting, February 13, 2004; Georgia World Congress Center
Represented School at the Hotel Investment Conference including planning meetings pre-conference, Opening Reception (3/14/04), Welcome Speech at Conference (3/15), Post-Conference Meeting (3/16).
Attended annual Study Abroad Directors Meeting, March 16
Presented School information to the Academic Assistance staff, April 1, 2005



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