Owner: ebis guide Revision Number: 29 Last Revision Date: November 20, 2015 Table of Contents Preface 9

m. Ship Set Number

n.End User / Install Site

Partners should specify the install site information, that is, the location where the hardware part will be serviced if the Product Line Item is a service part, for example, CON-SNT-2501. When partners are ordering a new service on a 3A4-XML order, Cisco returns warnings and recommends the other available service(s) in case the requested service is not available at the given install site.

Please contact your Cisco B2B project manager or technical lead for further information on address validation and mapping.

If there are only service products in the PO (that is, a Service Only PO), Cisco rejects the PO when the requested service level is not available at the given install site.

Cisco validates the provided ship to and end user addresses against country postal guidelines for completeness and validity. Addresses that do not conform to the below guidelines may cause the submitted order to require manual review by Cisco’s order processing Customer Service team. This can delay subsequent order cycles.

Note – In the case of a resale order with deal ID but no end customer information sent in on the order request, the end customer is picked from the deal and the Cisco Order Reason code is derived as Resale.

i. Guidelines

Insert street address in line 1, unless additional department name or building information is required for delivery.

If additional company department or building information needs inclusion, please use address line 1 (and 2, if necessary). Place the street address in the next address line.

Insert contact names and contact details in the relevant contact elements, not in the address line fields.

Insert any additional delivery instructions in the packing slip or carton notes fields. For more information, see Section 4.12, Shipping and Packaging Notes.

Do not use PO Box references in end user addresses.

RegionName (state/province) is mandatory for Japan, US, or Canada addresses.

The following Address-Requirement Grid summarizes the minimum address data requirement for indicated country for a 3A4 XML order.

(O) is a optional data for a valid address, it is not part of common address format for that country.

(N/A) data is not required for a valid address; it is not used in that country.

Refer to appendix C for complete list of such rules.

Note: customer name, address line 1, and country are mandatory for performing address validation. System would reject the orders in case these mandatory elements are not provided on the PO and there is no address ID is provided on the PO. This is applicable to shipping, billing, reseller and end user/install site addresses.
Note – system has been enhanced to handle diacritics. Refer to Appendix H for more details on acceptable diacritics

Table : PIP 3A4 V02.00.00

ii.End Customer Notes

Note – System would associate EndCustomerNotes with the EndCustomerAddress for the line. For lines with same EndCustomerAddress, the EndCustomerNotes should be the same. System would always pick the EndCustomerNote from the first line within this address group and replicate it to the other lines of the group.