WORKING CONDITIONS AND
EMPLOYEE PERFORMANCE OF BDO13
recordings will also help the interviewers focus more on the interviewees rather than typing or writing notes
QuestionnaireThe materials include two questionnaires
containing ten questions each, the first questionnaire for employees and the second for customers. The questionnaires contain questions like Do working conditions (e.g. Salary, good community,
proper workplace, etc.)
matter much or factor in your work performance in BDO?” for employees and questions like
“Have you had any problems with employees not having enough experience
or training For example, slow response time, and poor customer service for customers. The results gathered will help improve employee treatment and improve the overall business design of banks and other businesses alike.
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